As a follow up to our case [redacted] , our payment processor had sent a notification of a chargeback on June 23, and notified us that the amount of the charge had been deducted from our account When we get chargeback notifications, that is almost always the end of the caseToday we called our payment processor and they told us the following:1) on June we had the money for the pur [redacted] deducted from our merchant account as a chargeback.1) On July the chargeback had been reversed 2) By policy, they do not inform merchants when that happensWe did not know this happened3) The reversal is still subject to a re-reversal until days after the reversal4) They told us to not refund the pur [redacted] until after that day periodIn this case, we have been specifically told by our processor to not issue a refund until days after the reversal However, we'd love to close the case to the satisfaction of our customer and if we can get some indication from either [redacted] or our customer that we can issue a refund and that will satisfy everyone, we'd be happy to do that.Thank you very much for your help!Best Regards,***
I am rejecting this response because:Business is being dishonest in their statement responseIt is Aug and I still see my original charge on my *** credit card with no sign of a refundIf business is going to state that I received my refund on July 5, please provide evidence because I certainly can provide all of my *** monthly statements from May until PresentAlso typing in all caps in way helps make your case and instead just continues to reek of complete unprofessionalism in treating their customers
As a follow up to our case [redacted], our payment processor had sent a notification of a chargeback on June 23, 2017 and notified us that the amount of the charge had been deducted from our account. When we get chargeback notifications, that is almost always the end of the...
case. Today we called our payment processor and they told us the following:1) on June 23 we had the money for the pur[redacted] deducted from our merchant account as a chargeback.1) On July 7 the chargeback had been reversed. 2) By policy, they do not inform merchants when that happens. We did not know this happened. 3) The reversal is still subject to a re-reversal until 60 days after the reversal. 4) They told us to not refund the pur[redacted] until after that 60 day periodIn this case, we have been specifically told by our processor to not issue a refund until 60 days after the reversal. However, we'd love to close the case to the satisfaction of our customer and if we can get some indication from either [redacted] or our customer that we can issue a refund and that will satisfy everyone, we'd be happy to do that.Thank you very much for your help!Best Regards,[redacted]
As a follow up to our case [redacted] , our payment processor had sent a notification of a chargeback on June 23, and notified us that the amount of the charge had been deducted from our account When we get chargeback notifications, that is almost always the end of the caseToday we called our payment processor and they told us the following:1) on June we had the money for the pur [redacted] deducted from our merchant account as a chargeback.1) On July the chargeback had been reversed 2) By policy, they do not inform merchants when that happensWe did not know this happened3) The reversal is still subject to a re-reversal until days after the reversal4) They told us to not refund the pur [redacted] until after that day periodIn this case, we have been specifically told by our processor to not issue a refund until days after the reversal However, we'd love to close the case to the satisfaction of our customer and if we can get some indication from either [redacted] or our customer that we can issue a refund and that will satisfy everyone, we'd be happy to do that.Thank you very much for your help!Best Regards,***
We issued a full refund to the customer yesterday
I am rejecting this response because:Business is being dishonest in their statement responseIt is Aug and I still see my original charge on my *** credit card with no sign of a refundIf business is going to state that I received my refund on July 5, please provide evidence because I certainly can provide all of my *** monthly statements from May until PresentAlso typing in all caps in way helps make your case and instead just continues to reek of complete unprofessionalism in treating their customers
As a follow up to our case [redacted], our payment processor had sent a notification of a chargeback on June 23, 2017 and notified us that the amount of the charge had been deducted from our account. When we get chargeback notifications, that is almost always the end of the...
case. Today we called our payment processor and they told us the following:1) on June 23 we had the money for the pur[redacted] deducted from our merchant account as a chargeback.1) On July 7 the chargeback had been reversed. 2) By policy, they do not inform merchants when that happens. We did not know this happened. 3) The reversal is still subject to a re-reversal until 60 days after the reversal. 4) They told us to not refund the pur[redacted] until after that 60 day periodIn this case, we have been specifically told by our processor to not issue a refund until 60 days after the reversal. However, we'd love to close the case to the satisfaction of our customer and if we can get some indication from either [redacted] or our customer that we can issue a refund and that will satisfy everyone, we'd be happy to do that.Thank you very much for your help!Best Regards,[redacted]
The dispute from [redacted] is automatically closed if the business refund hits my card statement
We issued a full refund to the customer yesterday.