UpCity

Initial Business Response / [redacted] (1000, 5, 2014/09/05) */ Contact Name and Title: [redacted] Client Servi Contact Phone: [redacted] Hello, UpCity spoke to this client on the afternoon of 08/She had called and left a voicemail which we promptly returnThe customer had some confusion regarding her account and had thought she canceled it in AprilUpCity had no record of her cancelation request on fileHowever, as a courtesy, both charges in question were refunded to the customer's credit card that dayIn addition, we also offered to refund her a prorated amount of her unused annual subscriptionThe client was satisfied with this resolution and thanked us for our helpTo note, during the course of this conversation, the customer did not make us aware of or ask for any bank related transaction fees to be refunded Thank you

Initial Business Response /* (1000, 5, 2014/09/05) */
Contact Name and Title:[redacted] Client Servi
Contact Phone: [redacted]
Hello,
UpCity spoke to this client on the afternoon of 08/29. She had called and left a voicemail which we promptly...

return. The customer had some confusion regarding her account and had thought she canceled it in April. UpCity had no record of her cancelation request on file. However, as a courtesy, both charges in question were refunded to the customer's credit card that day. In addition, we also offered to refund her a prorated amount of her unused annual subscription. The client was satisfied with this resolution and thanked us for our help. To note, during the course of this conversation, the customer did not make us aware of or ask for any bank related transaction fees to be refunded.
Thank you.