Complaint: [redacted] I am rejecting this response because: I was notified by email that the claim is being closed due to me not contacting my bank through third party on 2/20/also UPGRADE not being listed on my police report which is inaccurate upgrade was added to my police report the original report did not have UPGRADE listed because I was unaware of a fraudulent loan being taken out from this companyPER the FCRA guidelines I do not have three way call anyone if I do not choose to do so that is a violation of privacy rights especially when I have provided all the other documentation required indicating ID THEFT This business/COMPANY UPGRADE is in violation I have submitted all the documents to UPGRADE that was requested of me and per the email from [redacted] whom I presume is the one handling my fraud claim never stated in the email on 2/that my documents were not legible at all so I am not sure where that information came fromI submitted a copy of my police report to show the company I am a victim of ID theft also I submitted the affidavit that the company requested of me and my bank statementThey still are requesting that I contact my bank which by law is a violation and I am not going to doUPGRADE has received everything that was needed of me to close this fraudulent account and to stop trying to go into my bank account and collect funds each monthI want this account closed and out of my name I have never done business with this company and my LEGIBLE documents that have been submitted should be sufficient enough information of thatAttached is the copy of my original police report before I was even aware of UPGRADE loan being taken out in my name as well as the ID Theft affidavit that was requestedSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was notified by email that the claim is being closed due to me not contacting my bank through third party on 2/20/also UPGRADE not being listed on my police report which is inaccurate upgrade was added to my police report the original report did not have UPGRADE listed because I was unaware of a fraudulent loan being taken out from this companyPER the FCRA guidelines I do not have three way call anyone if I do not choose to do so that is a violation of privacy rights especially when I have provided all the other documentation required indicating ID THEFT This business/COMPANY UPGRADE is in violation I have submitted all the documents to UPGRADE that was requested of me and per the email from [redacted] whom I presume is the one handling my fraud claim never stated in the email on 2/that my documents were not legible at all so I am not sure where that information came fromI submitted a copy of my police report to show the company I am a victim of ID theft also I submitted the affidavit that the company requested of me and my bank statementThey still are requesting that I contact my bank which by law is a violation and I am not going to doUPGRADE has received everything that was needed of me to close this fraudulent account and to stop trying to go into my bank account and collect funds each monthI want this account closed and out of my name I have never done business with this company and my LEGIBLE documents that have been submitted should be sufficient enough information of thatAttached is the copy of my original police report before I was even aware of UPGRADE loan being taken out in my name as well as the ID Theft affidavit that was requestedSincerely, [redacted] ***