Upgradebay.com

Horrible return Policy and very unclear website. I ordered ram that was for a server only, but the site did not mention this. I then emailed them asking to return it and they said it would be a 50% restocking fee and I had to pay the return postage.

Review: I purchase 4x 320GB HP 7200RPM hard drive Order ID: [redacted] Ordered on Oct-18-2013Part#: [redacted] HEWLETT-PACKARD [redacted]INCH SATA HARD DRIVE P/N: [redacted] - HEWLETT-PACKARD ORIGINALS FromUpgradeBay.com[redacted]Toll Free: 888-858-3088But they notified me that they won't be able to deliver it after having collected my personnel information's such as Credit Card and having created an account on their Website.So it's over a month later and I was told that their supplier might be able to deliver later which is just not the case. Basically this is just a way to get new customers for signing up but never delivering anything.Therefore I'm filling a complaint.Regards[redacted]Desired Settlement: The seller advertized a Product he is not willing to deliver.he can send me any factory sealed brand new 320GB hard drive 7200RPM as I did order for the price I ordered it.

Business

Response:

This is in regards to the complaint filed by the following customer:

As per the note below this issues has been resolved favorably to the customers satisfaction and is now closed. I would appreciate if you would also update the resolution on your end.

Should you have any questions please feel free to contact me.

Sincerely,

Upgradebay.com

888-858-3088

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. This complaint is resolved.

Regards,

I placed an order through the phone to order a new motherboard for my computer. When the order arrived, instead of receiving motherboard, I received a touch pad. Because I ordered over the phone, I have no proof to show that I ordered the correct part. So it looks like I'm the one who made the mistake instead of them. They charged me a $30+ restocking fee along with saying I'm responsible for the return shipping cost. This company is ridiculous & how they are still in business is beyond me. Why should I be responsible for their mistake? I will never do business with them again & will make sure to tell everyone I know in this business to avoid this company.