Our stance on case # [redacted] .We practice business the same with every customer which was no differenton this matterThe customer agreed to a trade difference price signed aContract asreeing to that price and took delivery of the unitA month laterThe customer called and complained they paid to much and no longer wantedthe unitAs you can see they clearly agreed to the price and signed the contractand took deliveryThere complaint is they saw the same unIt on the internetfor a lesser priceThe ad in which they were speaking of was also plus FSD andwas a no trade price, not to mention it was on a different model then the customerpurchasedAll this was explained to the customer by their salesperson and myselfwhen they called the store to complainFor all these reasons I don't feel we arein any fault.Sincerely
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me. Yesterday 8-18-16 American Marine called and told me that my ATV is done. But I'm unhappy that it took almost 7 weeks to fix it. They need to do repairs in shorter amount of time. Never kept me informed which I consider unacceptable. This is a new machine and it has been into them more than I rode it.
Regards,
[redacted]
Our stance on case #[redacted].We practice business the same with every customer which was no differenton this matter. The customer agreed to a trade difference price signed aContract asreeing to that price and took delivery of the unit. A month laterThe customer called and complained they paid to...
much and no longer wantedthe unit. As you can see they clearly agreed to the price and signed the contractand took delivery. There complaint is they saw the same unIt on the internetfor a lesser price. The ad in which they were speaking of was also plus FSD andwas a no trade price, not to mention it was on a different model then the customerpurchased. All this was explained to the customer by their salesperson and myselfwhen they called the store to complain. For all these reasons I don't feel we arein any fault.Sincerely
MS [redacted] HAD PURCHASED A USED ATV FROM US (CF MOTO X8 VIN#[redacted]) WITH THE CONTRACT CLEARLY STATING "AS IS, NO WARRANTIES APPLY".SEE AITACHED COPY OF CONTRACT.AFTER A TIME, SHE HAD RETURNED THE PRODUCT TO US, FOR REPAIR OF A WINCH ANDWHEEL BEARING, WHICH SHE CLAIMED SHE SHOULD NOT...
BE RESPONSIBLE FOR.AMERICAN MARINE HAD CHOSEN TO OFFER A GOODWILL REPAIR FOR A NEW WINCH ANDWHEEL BEARING AND HUB. (SEE ATTACHED REPAIR ORDER # [redacted] WHICH DOES NOTINCLUDE ANY BILLED LABOR ... APPROX $300.00) SEE AITACHED REPAIR ORDER.SHE PICKED UP THE ATV ON 5-20-15 AND RETURNED IT 7-14-15 FOR THE ISSUES IN QUESTION.MS [redacted] HAS STATED THERE ARE MORE ISSUES SHE NEEDS ADDRESSED, FROM 5 MONTHSFROM PURCHASE DATE. AMERICAN MARINE IS MORE THAN HAPPY TO HELP HER WITH THEISSUES BUT AS ALL USED PRODUCTS ARE SOLD liAS IS" WITH NO WARRANTIES, ANY FURTHERISSUES WILL BE THE RESPONSIBILITY OF THE CUSTOMER.THANK YOU
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Our stance on case # [redacted] .We practice business the same with every customer which was no differenton this matterThe customer agreed to a trade difference price signed aContract asreeing to that price and took delivery of the unitA month laterThe customer called and complained they paid to much and no longer wantedthe unitAs you can see they clearly agreed to the price and signed the contractand took deliveryThere complaint is they saw the same unIt on the internetfor a lesser priceThe ad in which they were speaking of was also plus FSD andwas a no trade price, not to mention it was on a different model then the customerpurchasedAll this was explained to the customer by their salesperson and myselfwhen they called the store to complainFor all these reasons I don't feel we arein any fault.Sincerely
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me. Yesterday 8-18-16 American Marine called and told me that my ATV is done. But I'm unhappy that it took almost 7 weeks to fix it. They need to do repairs in shorter amount of time. Never kept me informed which I consider unacceptable. This is a new machine and it has been into them more than I rode it.
Regards,
[redacted]
Our stance on case #[redacted].We practice business the same with every customer which was no differenton this matter. The customer agreed to a trade difference price signed aContract asreeing to that price and took delivery of the unit. A month laterThe customer called and complained they paid to...
much and no longer wantedthe unit. As you can see they clearly agreed to the price and signed the contractand took delivery. There complaint is they saw the same unIt on the internetfor a lesser price. The ad in which they were speaking of was also plus FSD andwas a no trade price, not to mention it was on a different model then the customerpurchased. All this was explained to the customer by their salesperson and myselfwhen they called the store to complain. For all these reasons I don't feel we arein any fault.Sincerely
MS [redacted] HAD PURCHASED A USED ATV FROM US (CF MOTO X8 VIN#[redacted]) WITH THE CONTRACT CLEARLY STATING "AS IS, NO WARRANTIES APPLY".SEE AITACHED COPY OF CONTRACT.AFTER A TIME, SHE HAD RETURNED THE PRODUCT TO US, FOR REPAIR OF A WINCH ANDWHEEL BEARING, WHICH SHE CLAIMED SHE SHOULD NOT...
BE RESPONSIBLE FOR.AMERICAN MARINE HAD CHOSEN TO OFFER A GOODWILL REPAIR FOR A NEW WINCH ANDWHEEL BEARING AND HUB. (SEE ATTACHED REPAIR ORDER # [redacted] WHICH DOES NOTINCLUDE ANY BILLED LABOR ... APPROX $300.00) SEE AITACHED REPAIR ORDER.SHE PICKED UP THE ATV ON 5-20-15 AND RETURNED IT 7-14-15 FOR THE ISSUES IN QUESTION.MS [redacted] HAS STATED THERE ARE MORE ISSUES SHE NEEDS ADDRESSED, FROM 5 MONTHSFROM PURCHASE DATE. AMERICAN MARINE IS MORE THAN HAPPY TO HELP HER WITH THEISSUES BUT AS ALL USED PRODUCTS ARE SOLD liAS IS" WITH NO WARRANTIES, ANY FURTHERISSUES WILL BE THE RESPONSIBILITY OF THE CUSTOMER.THANK YOU
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]