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Uppys Reviews (9)

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The reason I'm not satisfied with the response/offer made by the business is because they claim that the cashier was not disrespectful and they claim she didn't make me wait more than minutes I know for fact that she made me wait for several minutes, so it's a blatant lie to say it was less than minutes Furthermore, it was extremely disrespectful for the cashier to wave her hands around and stick them up in a rude and threatening manner toward me while she was saying that she couldn't hear meThe cashier was definitely rude and disrespectful, to say the least Apparently, the managers just don't think her behavior was a big deal or they think I'm lying While I am a polite, respectful person I was not whispering and was clearly audible I may be soft-spoken but I was loud enough to be heard As I stated in my complaint, I have never (in years of going to different businesses - gas stations, stores, restaurants, repair facilities, etc), never have I been told that I wasn't speaking loud enough, never have I been told that I was speaking too softly, never have I been asked to repeat myself multiple times, never have I been given a hard time when trying to get gas This cashier is the only person in my entire life who has complained that I couldn't be heardI think the problem is with her - maybe she needs a hearing aid or maybe she was picking at me because she has some personal problem with me but this was in no way my fault It seems to me (from the response) that the manager is blaming me for this incident because I wasn't yelling and that's ridiculous That's why I reject the offer/response Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The reason I'm not satisfied with the response/offer made by the business is because they claim that the cashier was not disrespectful and they claim she didn't make me wait more than minutes I know for fact that she made me wait for several minutes, so it's a blatant lie to say it was less than minutes Furthermore, it was extremely disrespectful for the cashier to wave her hands around and stick them up in a rude and threatening manner toward me while she was saying that she couldn't hear me.The cashier was definitely rude and disrespectful, to say the least Apparently, the managers just don't think her behavior was a big deal or they think I'm lying While I am a polite, respectful person I was not whispering and was clearly audible I may be soft-spoken but I was loud enough to be heard As I stated in my complaint, I have never (in years of going to different businesses - gas stations, stores, restaurants, repair facilities, etc), never have I been told that I wasn't speaking loud enough, never have I been told that I was speaking too softly, never have I been asked to repeat myself multiple times, never have I been given a hard time when trying to get gas This cashier is the only person in my entire life who has complained that I couldn't be heardI think the problem is with her - maybe she needs a hearing aid or maybe she was picking at me because she has some personal problem with me but this was in no way my fault It seems to me (from the response) that the manager is blaming me for this incident because I wasn't yelling and that's ridiculous That's why I reject the offer/response Regards, [redacted]

[redacted] I have emailed this customer multiple times since the incident occurredI have reviewed video, addressed it with the manager who addressed the employee that the situation could have been handled differentlyBut I never saw or heard the employee be disrespectful to the customer nor did she make her wait more than seconds to take care of her at the registerThe cashier wanted clarification of the dollar amount so she didn’t authorize the incorrect amount on the pump I sent MsTaylor a follow up email this morning so this situation has been addressed with both the business and guestPlease let me know if you have any questions Thanks, Meaghan [redacted] Area Manager Sunoco/MACS [redacted]

[redacted] I have emailed this customer multiple times since the incident occurredI have reviewed video, addressed it with the manager who addressed the employee that the situation could have been handled differentlyBut I never saw or heard the employee be disrespectful to the customer nor did she make her wait more than seconds to take care of her at the registerThe cashier wanted clarification of the dollar amount so she didn’t authorize the incorrect amount on the pumpI sent MsTaylor a follow up email this morning so this situation has been addressed with both the business and guestPlease let me know if you have any questions Thanks, Meaghan [redacted] Area ManagerSunoco/MACS [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reason I'm not satisfied with the response/offer made by the business is because they claim that the cashier was not disrespectful and they claim she didn't make me wait more than 45 minutes.  I know for fact that she made me wait for several minutes, so it's a blatant lie to say it was less than 45 minutes.  Furthermore, it was extremely disrespectful for the cashier to wave her hands around and stick them up in a rude and threatening manner toward me while she was saying that she couldn't hear me.The cashier was definitely rude and disrespectful, to say the least.  Apparently, the managers just don't think her behavior was a big deal or they think I'm lying.  While I am a polite, respectful person I was not whispering and was clearly audible.  I may be soft-spoken but I was loud enough to be heard.  As I stated in my complaint, I have never (in 30 years of going to different businesses - gas stations, stores, restaurants, repair facilities, etc), never have I been told that I wasn't speaking loud enough, never have I been told that I was speaking too softly, never have I been asked to repeat myself multiple times, never have I been given a hard time when trying to get gas.  This cashier is the only person in my entire life who has complained that I couldn't be heard. I think the problem is with her - maybe she needs a hearing aid or maybe she was picking at me because she has some personal problem with me but this was in no way my fault.  It seems to me (from the response) that the manager is blaming me for this incident because I wasn't yelling and that's ridiculous.  That's why I reject the offer/response.
Regards,
[redacted]

[redacted]
font-size: 12.8px; font-family: arial, sans-serif;">I have emailed this customer multiple times since the incident occurred. I have reviewed video, addressed it with the manager who addressed the employee that the situation could have been handled differently. But I never saw or heard the employee be disrespectful to the customer nor did she make her wait more than 45 seconds to take care of her at the register. The cashier wanted clarification of the dollar amount so she didn’t authorize the incorrect amount on the pump.
 
I sent Ms. Taylor a follow up email this morning so this situation has been addressed with both the business and guest. Please let me know if you have any questions.
 
 
Thanks,
 
Meaghan [redacted]
Area Manager
Sunoco/MACS
[redacted]

[redacted]I have emailed this customer multiple times since the incident occurred. I have reviewed video, addressed it with the manager who addressed the employee that the situation could have been handled differently. But I never saw or heard the employee be disrespectful to the customer nor did she...

make her wait more than 45 seconds to take care of her at the register. The cashier wanted clarification of the dollar amount so she didn’t authorize the incorrect amount on the pump. I sent Ms. Taylor a follow up email this morning so this situation has been addressed with both the business and guest. Please let me know if you have any questions.  Thanks, Meaghan [redacted]Area ManagerSunoco/MACS[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reason I'm not satisfied with the response/offer made by the business is because they claim that the cashier was not disrespectful and they claim she didn't make me wait more than 45 minutes.  I know for fact that she made me wait for several minutes, so it's a blatant lie to say it was less than 45 minutes.  Furthermore, it was extremely disrespectful for the cashier to wave her hands around and stick them up in a rude and threatening manner toward me while she was saying that she couldn't hear me.
The cashier was definitely rude and disrespectful, to say the least.  Apparently, the managers just don't think her behavior was a big deal or they think I'm lying.  While I am a polite, respectful person I was not whispering and was clearly audible.  I may be soft-spoken but I was loud enough to be heard.  As I stated in my complaint, I have never (in 30 years of going to different businesses - gas stations, stores, restaurants, repair facilities, etc), never have I been told that I wasn't speaking loud enough, never have I been told that I was speaking too softly, never have I been asked to repeat myself multiple times, never have I been given a hard time when trying to get gas.  This cashier is the only person in my entire life who has complained that I couldn't be heard. I think the problem is with her - maybe she needs a hearing aid or maybe she was picking at me because she has some personal problem with me but this was in no way my fault.  It seems to me (from the response) that the manager is blaming me for this incident because I wasn't yelling and that's ridiculous.  That's why I reject the offer/response.
Regards,
[redacted]

Review: I went to this gas station Jan.1 and 10 and had a terrible experience because of a rude, belligerent cashier. I went in and first used the bathroom. When I came out I saw the cashier standing just inside the entrance to the store looking right at me, so I know she saw me come out of the bathroom and walk up to the counter with money in my hands. She stood there and finished smoking while watching me stand there at the counter. She made me wait about 5 minutes before finally going to the register. I told her my pump number and said that I wanted $28. She took my money and asked, "$28?" I answered her clearly saying, "Yes, $28". Then she asked me again, "$28?" It seemed like she was playing a game. I had already told her how much I wanted, and when she asked for confirmation I told her that she was correct and that I wanted $28. How many times are we supposed to go around and around about how much I want on the pump? I told her twice and confirmed once and that should have been enough. I was not yelling but I was not whispering either. She did the same thing to me last week. She wants me to confirm dozens of times or she's expecting me to yell and I shouldn't have to do either. When she questioned me for the third and fourth time, I stood there in disbelief trying to figure out why she was giving me such a hard time. She seems very confrontational and argumentative, so I was trying to be careful how I responded. Then, she said, "Are you ok?" to which I replied, "Are you ok?" She said, "Yeaaaaah, I'm trying to figure out how much you want and you're just staring at me." At that point I should have said that I was trying to figure out why she was giving me a hard time but instead (trying to be the bigger person) I said, "I already told you twice how much I wanted". She continued to argue with me and tried hard to bait me into a fight. Finally she typed in what I had originally told her 15 min. earlier and then she gave me my change back.Desired Settlement: I want some resolution to this matter (which could be an apology or at least some kind of response from Management, a store credit or refund, something). I have already tried contacting the business but have been ignored. Since I am unable to provide the name of the employee who I'm complaining about, I'd like to give additional details to ensure this incident will be followed up on. The employee was a white, heavy-set, female who appeared to be average height (maybe 5'3 or 5'4/5'5) and in her 30's. She didn't seem very young but wasn't old either. I hope this information helps with any investigation into this employee's conduct. I would also like to add that she did not offer me a receipt at the register and I dared not ask for one. She gave me such a hard time as I was just trying to pay for gas, so I figured she would try to make another problem if I asked for a a receipt. I was able to get a receipt at the pump. The incident in this complaint happened on Jan. 10, 2016.

Business

Response:

[redacted]I have emailed this customer multiple times since the incident occurred. I have reviewed video, addressed it with the manager who addressed the employee that the situation could have been handled differently. But I never saw or heard the employee be disrespectful to the customer nor did she make her wait more than 45 seconds to take care of her at the register. The cashier wanted clarification of the dollar amount so she didn’t authorize the incorrect amount on the pump. I sent Ms. Taylor a follow up email this morning so this situation has been addressed with both the business and guest. Please let me know if you have any questions. Thanks, Meaghan [redacted]Area ManagerSunoco/MACS[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The reason I'm not satisfied with the response/offer made by the business is because they claim that the cashier was not disrespectful and they claim she didn't make me wait more than 45 minutes. I know for fact that she made me wait for several minutes, so it's a blatant lie to say it was less than 45 minutes. Furthermore, it was extremely disrespectful for the cashier to wave her hands around and stick them up in a rude and threatening manner toward me while she was saying that she couldn't hear me.The cashier was definitely rude and disrespectful, to say the least. Apparently, the managers just don't think her behavior was a big deal or they think I'm lying. While I am a polite, respectful person I was not whispering and was clearly audible. I may be soft-spoken but I was loud enough to be heard. As I stated in my complaint, I have never (in 30 years of going to different businesses - gas stations, stores, restaurants, repair facilities, etc), never have I been told that I wasn't speaking loud enough, never have I been told that I was speaking too softly, never have I been asked to repeat myself multiple times, never have I been given a hard time when trying to get gas. This cashier is the only person in my entire life who has complained that I couldn't be heard. I think the problem is with her - maybe she needs a hearing aid or maybe she was picking at me because she has some personal problem with me but this was in no way my fault. It seems to me (from the response) that the manager is blaming me for this incident because I wasn't yelling and that's ridiculous. That's why I reject the offer/response.

Regards,

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Description: Convenience Stores, Convenience Stores (NAICS: 445120)

Address: 11600 Midlothian Tpke, Midlothian, Virginia, United States, 23113-2619

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