Dear [redacted] , We appreciate the time you have taken to contact us regarding your [redacted] purchaseWe apologize for the length of time needed to research and we understand how frustrating waiting can be After reviewing your purchase made on 3/26/we escalate your transaction to [redacted] , and we have recently received the approval for the 9% cash back rewardYou will see this appear in your “Transaction History” within business days If you have any additional questions please feel free to contact us at ###-###-#### Monday – Friday 9am to 9pm EST or via email at [email protected] Thank you for being a Upromise member, Customer Service Support Lead
Dear [redacted] ***, When you enrolled as a Upromise member, you agreed to our terms and conditions and that your use of this site and your participation in the Upromise service is subject to the Member AgreementBy enrolling in the Upromise Service, you also acknowledged that you have read and understood the Agreement and that you agree to be bound by all of its terms We had identified that you had two accounts that were involved in a pattern of purchases from Upromise merchant partners for the apparent purpose of resale or commercial purposes in an attempt to circumvent the terms of service In accordance with the Upromise Shopping Terms and Conditions (the “Shopping Terms”) eighth bullet down, purchases of products, services sold or promoted for resale or commercial use of any kind are not eligible for contributions, and your abuse of the Upromise service in this manner constituted as a violation of both the Shopping Terms and the Upromise Member Agreement (the “Agreement”)In addition, this activity also violated the terms and conditions established by several Upromise merchant partners, including without limitation, [redacted] .comThis information can be found in the “Offer and Details” link for each merchant partner Accordingly, pursuant to Sections 12, and of the Agreement, we reserve the right to rescind Contributions and to bar further Contributions to, and terminate your membership if we believe in our discretion that you are abusing or have abused the Service, including, without limitation, by engaging in fraudulent activitiesAs part of the member agreement you also agreed to forfeit any and all Contributions in the Rewards Account should we believe in our discretion that you have abused the Service In good faith we only terminated one of your accounts with a reminder of previously stated terms and conditions In reference to your [redacted] .com transactions completed on 8/20/and 8/23/that you reported missing on 1/23/2018, according to [redacted] .com Offers and Details link, “Missing college savings escalations that are received later than days after the purchase has been made will not be honored by [redacted] .” Because these were reported beyond the days, [redacted] .com will not research these items for eligibility It is important that our members are familiar with the eligibility requirements when shopping with our online merchantsFor more information on how to shop through Upromise or eligibility requirements, please visit these resources: Upromise Online Shopping Terms & Conditions: http://shop.upromise.com/mall/terms-conditionsUpromise Online Shopping FAQ’s: https://lty.s.upromise.com/member/help/earningRewards.do#online Additionally, when shopping at https://shop.upromise.com, always review merchant specific offer details, including restrictions and special offers by clicking on the "Offers & Details" links or the "Offer Details" page when clicking over to a merchant site Please feel free to contact Upromise Customer Care if you have any questions via our online contact us form, by email at [redacted] , or by calling us at 1- [redacted] We are available to assist you Mon-Fri AM until PM EST Thank you, [redacted] Customer Service Operations Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI have also attached further comments to be read by the business (if you can call it that) Regards, [redacted]
Dear [redacted] , We appreciate the time you have taken to speak to us today regarding your cash back rewardsTo confirm, your [redacted] Cash Back Rewards was posted as pending on March 9th, to your Upromise Rewards accountTraditionally it can take up to days to fund to your Upromise Rewards account depending on the posted date and the next invoicing dateWe also confirmed that we invoiced this in April and that the [redacted] Cash Back Rewards will fund by May 1st, to your Upromise Rewards account Once your cash back rewards have funded, you can request a withdrawal check to be sent to your registered mailing address found on your Upromise Rewards accountIt can take up to days to receive the check depending on when you submit the requestWe do process withdrawal checks once a month, on or about the 7th of each monthSubmit your request before May 7th, and your check will be sent to you that week.We also appreciate your feedback on areas of improvement, and will keep this in mind for when we make changes to our servicesAs always, if you have additional question please visit our FAQ section [redacted] , or feel free to give us a call Thank you, [redacted] Upromise Customer Service Operations Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***
Dear [redacted] **, When you enrolled as a Upromise member, you agreed to our terms and conditions and that your use of this site and your participation in the Upromise service is subject to the Member AgreementBy enrolling in the Upromise Service, you also acknowledged that you have read and understood the Agreement and that you agree to be bound by all of its terms We have identified your account, in conjunction with an additional account, as being involved in a pattern of purchases from Upromise merchant partners for the apparent purpose of resale or commercial purposes This was later confirmed with the documentation sent to us, which included invoices from the additional account confirming that these two accounts have been used in an attempt to circumvent the terms of service Additionally we reserve the right to rescind Contributions and to bar further Contributions to, and terminate your membership if we believe in our discretion that you are abusing or have abused the Service, including, without limitation, by engaging in fraudulent activitiesAs part of the member agreement you also agreed to forfeit any and all Contributions in the Rewards Account should we believe in our discretion that you have abused the Service Should you have any additional questions and or concerns, we encourage you to visit the Upromise Member Agreement https://lty.s.upromise.com/member/aboutus/memberAgreement.do and our Shopping Terms and Conditions https://shop.upromise.com/e/members/article.php?sid=132XXdKrlo132&xid=203835&ax=...⇄ or contact us at the email address below Sincerely, Upromise Customer Service Support Team [email protected]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I do not want ANY emails from them, not even administrative as they said I have no account with them, I cancelled the credit card linked to that account and I will not be shopping through their website They need to delete my email address from their records completely Regards, [redacted]
Dear Mr [redacted] , We apologize for any confusion regarding your rewardsAs a new Upromise [redacted] holder you may be unaware of how exactly the total 10% is earnedWhen you use your Upromise [redacted] and shop through the Upromise Online Shopping Mall the rewards are broken down into separate transactions Firstly, you would receive the base reward from the merchantIn this case, the 5% from [redacted] and [redacted] Secondly, you would receive 1% of your total purchases completed with your Upromise [redacted] at the end of your monthly billing cycleFinally, you would earn the remaining 4% bonus cash back 10-weeks after the initial base reward has been credited We have confirmed with [redacted] ’s that the 1% for all of your transactions after November 8th will post with your December billing cycleSince your [redacted] transaction took place on the 9th you will not see that 1% until DecemberThe 1% for the [redacted] transaction has posted and can be seen in your transaction history on 11/8/ In regards to your [redacted] transaction, cash back that is awarded can be negated by the merchant if they conclude that your transaction was not completed through the Upromise portal, if the order is exchanged, canceled or replacedThe email you sent us on 11/8/explained that [redacted] experienced a glitch in their ordering system and your order had to be canceled and re-entered by a [redacted] agentThis would be the reason your order through Upromise.com was credited, and then negatedAs advised to you in a reply email on 11/8/2016, we sent the information to our partner for researchPlease remember that research can take up to 30days before a resolution can be found We did heard back from [redacted] this week, and these rewards will be credited you to your account within the next 5-business daysIn the future if you experience similar situations or feel that you are missing rewards please send all of the transaction details to [redacted] and allow thirty (30) days for us to reach out to our merchants We did attempt to reach out to you multiple times at your contact number, however we were unable to connect with youIf you have any additional questions or concerns regarding any of the above mentioned items please feel free to reach out to us at [redacted] Sincerely, [redacted] Service Support Lead, Customer Service Upromise
Dear [redacted] ***, Though we are unable to pursue your [redacted] .com transactions due to their day research policy, we are researching the [redacted] .com transaction you sent over as they do not have a day research policyWe will respond via email within days with their responseWe appreciate your patience while we research your purchase with our partner to verify eligibility Thank you, [redacted] Customer Service Operations Manager
Dear [redacted] , The credit card account referenced is maintained by a separate company, and only provides you with additional ways to earn cash back with UpromiseThis means that you do have an active Upromise rewards account currentlyAs you are requesting to terminate your Upromise rewards account we can certainly take care of that for youYou will receive a confirmation of the account being terminated and then you will no longer receive emails from us Thank You, Upromise Customer Service Support Team
Dear Revdex.com: I have reviewed the response submitted by the business and have determined that the response cannot be deemed either satisfactory or unsatisfactory in reference to complaint # [redacted] I can accept the response when the transactions are posted to reflect $in total rewards for the [redacted] and [redacted] purchases ($remaining to be posted if nothing else on the account changes)I am happy to follin the next days to confirm when the $in additional rewards are posted and the that the existing $rewards on 11/and the $rewards posted on 11/remain on the accountThanks Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [The same exact content was emailed to me on May and I replied on the very next day, to support their investigationI provided the pictures of shipping labels on packages transpoted by UPS/FedEx/USPS, scanned copy of mailed letters Upromis previously sent to me by postal, pictures of the physical street/road, to prove my address is a valid and current addressMoreover, I submitted some order confirmations and corresponding shipping confirmations from different vendors, proving I made real purchases for earning shopping rewardsHowever, I never get any response backI even sent out follow up email on May 27th and June 3rd, asking for update, but they never responded] Regards, [redacted] ***
Dear [redacted] ***, My sincerest apologies if the explanation to the questions you initially asked in your email were not clear The [redacted] base reward did not post to the Upromise Reward account until 5/18/2017, and it can take up to twelve (12) weeks after the initial base reward has been credited for your 4% bonus to appear in your Upromise account This means that the bonus has until 8/10/to post to the Upromise Reward accountI did check on this for you and was able to confirm that this posted automatically this week, prior to the maximum timeframe, and can be viewed in the Transaction History of your Upromise account To answer your additional question listed in your rebuttal, the [redacted] .com bonus reward did not post automatically due to a conflict with the merchant reporting, which has been already been corrected This reward has also post to your account this week and can be viewed in the Transaction History of your Upromise account We do our best to accurately track and reward cash back for our members, however from time to time this may not occur for various reasonsPlease continue to inform us if you have not earned cash back on an eligible purchase so that we can continually improve the program for our members Sincerely, [redacted]
Dear [redacted] , We appreciate the time you have taken to contact us regarding your [redacted] purchasesIn most cases, transactions can take up to days to post to member’s accounts As a newer member, we want to make sure that you are fully aware of how to properly utilize our online shopping mallI have attempted to contact you twice at the phone number you provided, in order to go over your online shopping habits to verify that the following steps are being followed Click on the Online Shopping tab on the Upromise website Find the store you'd like to browse and click the link on the Upromise website If you aren't already logged on, you will be prompted to do so at that time If directed by the Upromise message to make your purchase with a registered credit card, you must do that in order to receive cash back If not, complete the transaction as you normally would, (for In-Store Retailers, make sure you pay with a registered credit or debit card) Be sure that you have not clicked off that site to any other company siteIf you do, Upromise will not be able to track your purchases and you will not receive cash back When you follow these steps, your cash back should be processed and posted within the given timeframe We understand that it can be daunting to have so many options for merchants and that clicking back and forth through browsers is a web surfing activity that can negate receiving your Upromise rewards so as a courtesy we have adjusted your account for both your July, 29th transaction and your August, 10th transaction Should you have any additional questions or concerns about any of the above mention steps or the entire process please feel free to contact me at ###-###-####or via email at [email protected] Sincerely, [redacted] , Upromise Service Support Lead
Upromise feels that his has been responded to prior, and member has been provide with all posted timeframes, policies, and instructions on how to receive funds before the maximum timeframes elapseAdditionally, Upromise has taken the member's constructive feedback under consideration for future enhancements to the service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would still urge Upromise to make sure that the cash back offers that appear after clicking a particular vendor actually match the terms and conditions in forceThe utility of the Upromise portal is minimized if users have to double- and triple-check the qualifying features for each merchant and are unable to trust that the offers they see aren't expired, ineligible, etc Regards, [redacted] ***
Dear [redacted] ,I appreciate you taking the time to reach out to us and for being a valued Upromise rewards memberThe issue you are experiencing with your account has been misrouted and belongs to Ascensus College SavingsWe have directed your complaint to their group, and you will need to follow up with them as they cannot share information on customers with us by lawIf you have any questions concerning your Upromise rewards account please contact us and we will be more than happy to assist youYou can reach us at ###-###-#### Monday-Friday 9am to 9pm EST
Dear [redacted] ***, We have forwarded your inquiry to [redacted] , the issuer of your Upromise MasterCard, and they have been unable to reach you to address the credit card specific issues detailed in your complaint However, we have confirmed that there is no annual fee associated with your Upromise MasterCard In addition, the interest rate range for the Upromise MasterCard is detailed in your Cardmember Agreement If you have further questions or concerns with the rates or fees associated with your Upromise MasterCard, you will need to contact Barclaycard customer service directly at 1- [redacted] or the number on the back of your cardThe Upromise MasterCard can be an effective way to earn cash back for college, especially if you use your card at participating Upromise merchants and pay off your balance monthly However, if you are paying interest on your card balance, you may want to evaluate whether this is the most effective way for you to earn cash back for college If you are interested in learning more about how to earn more cash back with your Upromise MasterCard or our other programs, please contact Upromise customer service at 1- [redacted] Sincerely, Upromise Customer Service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Dear [redacted] , We appreciate the time you have taken to contact us regarding your [redacted] purchaseWe apologize for the length of time needed to research and we understand how frustrating waiting can be After reviewing your purchase made on 3/26/we escalate your transaction to [redacted] , and we have recently received the approval for the 9% cash back rewardYou will see this appear in your “Transaction History” within business days If you have any additional questions please feel free to contact us at ###-###-#### Monday – Friday 9am to 9pm EST or via email at [email protected] Thank you for being a Upromise member, Customer Service Support Lead
Dear [redacted] ***, When you enrolled as a Upromise member, you agreed to our terms and conditions and that your use of this site and your participation in the Upromise service is subject to the Member AgreementBy enrolling in the Upromise Service, you also acknowledged that you have read and understood the Agreement and that you agree to be bound by all of its terms We had identified that you had two accounts that were involved in a pattern of purchases from Upromise merchant partners for the apparent purpose of resale or commercial purposes in an attempt to circumvent the terms of service In accordance with the Upromise Shopping Terms and Conditions (the “Shopping Terms”) eighth bullet down, purchases of products, services sold or promoted for resale or commercial use of any kind are not eligible for contributions, and your abuse of the Upromise service in this manner constituted as a violation of both the Shopping Terms and the Upromise Member Agreement (the “Agreement”)In addition, this activity also violated the terms and conditions established by several Upromise merchant partners, including without limitation, [redacted] .comThis information can be found in the “Offer and Details” link for each merchant partner Accordingly, pursuant to Sections 12, and of the Agreement, we reserve the right to rescind Contributions and to bar further Contributions to, and terminate your membership if we believe in our discretion that you are abusing or have abused the Service, including, without limitation, by engaging in fraudulent activitiesAs part of the member agreement you also agreed to forfeit any and all Contributions in the Rewards Account should we believe in our discretion that you have abused the Service In good faith we only terminated one of your accounts with a reminder of previously stated terms and conditions In reference to your [redacted] .com transactions completed on 8/20/and 8/23/that you reported missing on 1/23/2018, according to [redacted] .com Offers and Details link, “Missing college savings escalations that are received later than days after the purchase has been made will not be honored by [redacted] .” Because these were reported beyond the days, [redacted] .com will not research these items for eligibility It is important that our members are familiar with the eligibility requirements when shopping with our online merchantsFor more information on how to shop through Upromise or eligibility requirements, please visit these resources: Upromise Online Shopping Terms & Conditions: http://shop.upromise.com/mall/terms-conditionsUpromise Online Shopping FAQ’s: https://lty.s.upromise.com/member/help/earningRewards.do#online Additionally, when shopping at https://shop.upromise.com, always review merchant specific offer details, including restrictions and special offers by clicking on the "Offers & Details" links or the "Offer Details" page when clicking over to a merchant site Please feel free to contact Upromise Customer Care if you have any questions via our online contact us form, by email at [redacted] , or by calling us at 1- [redacted] We are available to assist you Mon-Fri AM until PM EST Thank you, [redacted] Customer Service Operations Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI have also attached further comments to be read by the business (if you can call it that) Regards, [redacted]
Dear [redacted] , We appreciate the time you have taken to speak to us today regarding your cash back rewardsTo confirm, your [redacted] Cash Back Rewards was posted as pending on March 9th, to your Upromise Rewards accountTraditionally it can take up to days to fund to your Upromise Rewards account depending on the posted date and the next invoicing dateWe also confirmed that we invoiced this in April and that the [redacted] Cash Back Rewards will fund by May 1st, to your Upromise Rewards account Once your cash back rewards have funded, you can request a withdrawal check to be sent to your registered mailing address found on your Upromise Rewards accountIt can take up to days to receive the check depending on when you submit the requestWe do process withdrawal checks once a month, on or about the 7th of each monthSubmit your request before May 7th, and your check will be sent to you that week.We also appreciate your feedback on areas of improvement, and will keep this in mind for when we make changes to our servicesAs always, if you have additional question please visit our FAQ section [redacted] , or feel free to give us a call Thank you, [redacted] Upromise Customer Service Operations Manager
Upromise feels that his has been responded to prior, and that the member's check has been requested to be sent during our next check cycle
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***
Dear [redacted] **, When you enrolled as a Upromise member, you agreed to our terms and conditions and that your use of this site and your participation in the Upromise service is subject to the Member AgreementBy enrolling in the Upromise Service, you also acknowledged that you have read and understood the Agreement and that you agree to be bound by all of its terms We have identified your account, in conjunction with an additional account, as being involved in a pattern of purchases from Upromise merchant partners for the apparent purpose of resale or commercial purposes This was later confirmed with the documentation sent to us, which included invoices from the additional account confirming that these two accounts have been used in an attempt to circumvent the terms of service Additionally we reserve the right to rescind Contributions and to bar further Contributions to, and terminate your membership if we believe in our discretion that you are abusing or have abused the Service, including, without limitation, by engaging in fraudulent activitiesAs part of the member agreement you also agreed to forfeit any and all Contributions in the Rewards Account should we believe in our discretion that you have abused the Service Should you have any additional questions and or concerns, we encourage you to visit the Upromise Member Agreement https://lty.s.upromise.com/member/aboutus/memberAgreement.do and our Shopping Terms and Conditions https://shop.upromise.com/e/members/article.php?sid=132XXdKrlo132&xid=203835&ax=...⇄ or contact us at the email address below Sincerely, Upromise Customer Service Support Team [email protected]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I do not want ANY emails from them, not even administrative as they said I have no account with them, I cancelled the credit card linked to that account and I will not be shopping through their website They need to delete my email address from their records completely Regards, [redacted]
Dear Mr [redacted] , We apologize for any confusion regarding your rewardsAs a new Upromise [redacted] holder you may be unaware of how exactly the total 10% is earnedWhen you use your Upromise [redacted] and shop through the Upromise Online Shopping Mall the rewards are broken down into separate transactions Firstly, you would receive the base reward from the merchantIn this case, the 5% from [redacted] and [redacted] Secondly, you would receive 1% of your total purchases completed with your Upromise [redacted] at the end of your monthly billing cycleFinally, you would earn the remaining 4% bonus cash back 10-weeks after the initial base reward has been credited We have confirmed with [redacted] ’s that the 1% for all of your transactions after November 8th will post with your December billing cycleSince your [redacted] transaction took place on the 9th you will not see that 1% until DecemberThe 1% for the [redacted] transaction has posted and can be seen in your transaction history on 11/8/ In regards to your [redacted] transaction, cash back that is awarded can be negated by the merchant if they conclude that your transaction was not completed through the Upromise portal, if the order is exchanged, canceled or replacedThe email you sent us on 11/8/explained that [redacted] experienced a glitch in their ordering system and your order had to be canceled and re-entered by a [redacted] agentThis would be the reason your order through Upromise.com was credited, and then negatedAs advised to you in a reply email on 11/8/2016, we sent the information to our partner for researchPlease remember that research can take up to 30days before a resolution can be found We did heard back from [redacted] this week, and these rewards will be credited you to your account within the next 5-business daysIn the future if you experience similar situations or feel that you are missing rewards please send all of the transaction details to [redacted] and allow thirty (30) days for us to reach out to our merchants We did attempt to reach out to you multiple times at your contact number, however we were unable to connect with youIf you have any additional questions or concerns regarding any of the above mentioned items please feel free to reach out to us at [redacted] Sincerely, [redacted] Service Support Lead, Customer Service Upromise
Dear [redacted] ***, Though we are unable to pursue your [redacted] .com transactions due to their day research policy, we are researching the [redacted] .com transaction you sent over as they do not have a day research policyWe will respond via email within days with their responseWe appreciate your patience while we research your purchase with our partner to verify eligibility Thank you, [redacted] Customer Service Operations Manager
Dear [redacted] , The credit card account referenced is maintained by a separate company, and only provides you with additional ways to earn cash back with UpromiseThis means that you do have an active Upromise rewards account currentlyAs you are requesting to terminate your Upromise rewards account we can certainly take care of that for youYou will receive a confirmation of the account being terminated and then you will no longer receive emails from us Thank You, Upromise Customer Service Support Team
Dear Revdex.com: I have reviewed the response submitted by the business and have determined that the response cannot be deemed either satisfactory or unsatisfactory in reference to complaint # [redacted] I can accept the response when the transactions are posted to reflect $in total rewards for the [redacted] and [redacted] purchases ($remaining to be posted if nothing else on the account changes)I am happy to follin the next days to confirm when the $in additional rewards are posted and the that the existing $rewards on 11/and the $rewards posted on 11/remain on the accountThanks Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [The same exact content was emailed to me on May and I replied on the very next day, to support their investigationI provided the pictures of shipping labels on packages transpoted by UPS/FedEx/USPS, scanned copy of mailed letters Upromis previously sent to me by postal, pictures of the physical street/road, to prove my address is a valid and current addressMoreover, I submitted some order confirmations and corresponding shipping confirmations from different vendors, proving I made real purchases for earning shopping rewardsHowever, I never get any response backI even sent out follow up email on May 27th and June 3rd, asking for update, but they never responded] Regards, [redacted] ***
Dear [redacted] ***, My sincerest apologies if the explanation to the questions you initially asked in your email were not clear The [redacted] base reward did not post to the Upromise Reward account until 5/18/2017, and it can take up to twelve (12) weeks after the initial base reward has been credited for your 4% bonus to appear in your Upromise account This means that the bonus has until 8/10/to post to the Upromise Reward accountI did check on this for you and was able to confirm that this posted automatically this week, prior to the maximum timeframe, and can be viewed in the Transaction History of your Upromise account To answer your additional question listed in your rebuttal, the [redacted] .com bonus reward did not post automatically due to a conflict with the merchant reporting, which has been already been corrected This reward has also post to your account this week and can be viewed in the Transaction History of your Upromise account We do our best to accurately track and reward cash back for our members, however from time to time this may not occur for various reasonsPlease continue to inform us if you have not earned cash back on an eligible purchase so that we can continually improve the program for our members Sincerely, [redacted]
Dear [redacted] , We appreciate the time you have taken to contact us regarding your [redacted] purchasesIn most cases, transactions can take up to days to post to member’s accounts As a newer member, we want to make sure that you are fully aware of how to properly utilize our online shopping mallI have attempted to contact you twice at the phone number you provided, in order to go over your online shopping habits to verify that the following steps are being followed Click on the Online Shopping tab on the Upromise website Find the store you'd like to browse and click the link on the Upromise website If you aren't already logged on, you will be prompted to do so at that time If directed by the Upromise message to make your purchase with a registered credit card, you must do that in order to receive cash back If not, complete the transaction as you normally would, (for In-Store Retailers, make sure you pay with a registered credit or debit card) Be sure that you have not clicked off that site to any other company siteIf you do, Upromise will not be able to track your purchases and you will not receive cash back When you follow these steps, your cash back should be processed and posted within the given timeframe We understand that it can be daunting to have so many options for merchants and that clicking back and forth through browsers is a web surfing activity that can negate receiving your Upromise rewards so as a courtesy we have adjusted your account for both your July, 29th transaction and your August, 10th transaction Should you have any additional questions or concerns about any of the above mention steps or the entire process please feel free to contact me at ###-###-####or via email at [email protected] Sincerely, [redacted] , Upromise Service Support Lead
Upromise feels that his has been responded to prior, and member has been provide with all posted timeframes, policies, and instructions on how to receive funds before the maximum timeframes elapseAdditionally, Upromise has taken the member's constructive feedback under consideration for future enhancements to the service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would still urge Upromise to make sure that the cash back offers that appear after clicking a particular vendor actually match the terms and conditions in forceThe utility of the Upromise portal is minimized if users have to double- and triple-check the qualifying features for each merchant and are unable to trust that the offers they see aren't expired, ineligible, etc Regards, [redacted] ***
Dear [redacted] ,I appreciate you taking the time to reach out to us and for being a valued Upromise rewards memberThe issue you are experiencing with your account has been misrouted and belongs to Ascensus College SavingsWe have directed your complaint to their group, and you will need to follow up with them as they cannot share information on customers with us by lawIf you have any questions concerning your Upromise rewards account please contact us and we will be more than happy to assist youYou can reach us at ###-###-#### Monday-Friday 9am to 9pm EST
Dear [redacted] ***, We have forwarded your inquiry to [redacted] , the issuer of your Upromise MasterCard, and they have been unable to reach you to address the credit card specific issues detailed in your complaint However, we have confirmed that there is no annual fee associated with your Upromise MasterCard In addition, the interest rate range for the Upromise MasterCard is detailed in your Cardmember Agreement If you have further questions or concerns with the rates or fees associated with your Upromise MasterCard, you will need to contact Barclaycard customer service directly at 1- [redacted] or the number on the back of your cardThe Upromise MasterCard can be an effective way to earn cash back for college, especially if you use your card at participating Upromise merchants and pay off your balance monthly However, if you are paying interest on your card balance, you may want to evaluate whether this is the most effective way for you to earn cash back for college If you are interested in learning more about how to earn more cash back with your Upromise MasterCard or our other programs, please contact Upromise customer service at 1- [redacted] Sincerely, Upromise Customer Service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***