UPS Store #1338

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While this branch of UPS Store claims that it is not their responsibility to remove old labels, that does not omit their responsibility at very least to properly attach the new shipping label for which I paid and put it in transit to the correct location. It is very clear that this store did not uphold their side of a payer-payee agreement.  As a customer, I paid for a service that was NOT provided and therefore I AM entitled to a refund. I can send a receipt and photos of the box upon request. Regards,
[redacted]

Response taken by phone:  When the package was brought to us it had a shipping label from previous use.  This original bar code was scanned in error causing the package to be delivered to the incorrect address.   It is not our responsibility to remove old labels and...

unfortunately, we cannot refund the customer the shipping costs, as per UPS policy.