UPS Store #1429

Review: Around the beggining of august of the year 2014 I called Sony to get a repair on two of my ps4 controllers. The lady I spoke with on the phone about the controllers said they would fix them both and she would give me a case number to give them when I shipping the controllers out. I told the lady I wanted both of the cobtrollers send to repair at different times so that I could still play video games. She told me that I could send them at separate times with the same case number. So I send the first controller in and about two weeks later I get the controller back on august 25. That same day on august 25 I send the second controller with the same case nunber out for repair and I paid $17.52 on shipping and handling and was given a receipt. No tracking number or email was ever sent to me. So three weeks passed and nothing happend. I called Sony for about three weeks straight and they told to wait each week because they were going to try and find it in their warehouse. Finally, after about a month and of half of calling they said they needed a tracking number because they never received the package. I told them I had lost the receipt about week ago which really happens. So I went into my local ups store to go get another reciept. The guy told me that they were no longer a ups store because fedex won some contract rights to own some of ups locations. So since I didn't have a reciept all their information with ups is lost. But the thing is I paid with a credit card and it shows that I paid $17.52. Ups(FedEx) told me they couldn't do anything about it. I called FedEx to see if they could find my credit card history and even they told me that they couldn't find it. So now I'm basically out $77.52. If you add up the sipping and the lost package.Desired Settlement: I would like UPS to either give me my money back for the shipping and handling I purchased. Plus, another sixty dollars for the ps4 controller I have shipped because Sony said they did not receive anything. Plus some type of gift like a five dollar gift card or something from Sony for giving me false information that pretty much lead me to all this trouble.

Review: Service Prices/Fees are not displayed in the store. I needed to send a 6-page fax. Unaware of the cost for this service, I assumed the first page would be at a premium price, but would not have ever expected each page would be the same premium rate, $1.50/page. The employee came back to me and stated the fee was $9.00 after the fax had already been sent. I was not informed of the cost prior to sending the fax. I was STUNNED to say the least. When I asked if the price for this service is posted anywhere in the store, I was simply told no, without an apology, explanation, or offer to speak with her manager. The store manager, [redacted], was in the store, but did not come forward to inquire about the problem, defend the practice or, at a minimum, offer an apology for the confusion. Very Poor Business Practice, and what I would consider in this case, terrible customer service. In this day and age, customer service is key to the success of any business in any community. Management's lack of appropriate customer service training and practices for it's employees will definitely be the demise of this business. I WILL NEVER do business in this store in the future.Desired Settlement: Requirement that Service Prices be adequately posted in public view in the store.

Business

Response:

We have copies/fax prices posted on the wall in an acrylic holder. Most of the time if customer does not notice the pricing they always ask how much for the fax or a copy. If not,we assume that either they read it or they know our prices since we have regular customers who come and use our services.According the customer, manager was in the store but I was out of state and came back on July 13 Sunday and came back to work on Monday July 14.