UPS Store #1453

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.At the end of the day, this entire complaint could have been avoided had this location treated their customer with a little more compassion. The organization should train their employees to offer a receipt with a tracking number. That is poor training and policy. When a customer asks if they need anything else, and the employee says, "Nope, you're good". The customer is lead to believe that they are in fact good. So, better training will solve this problem.Finally, customer relations can also be improved through training. Being treated like a liar and someone who is trying to run a scam is not the way a customer should feel when interacting with management. In the future, please treat your customers with a little more civility. Try to help them. If [redacted] had offered assistance upfront and failed, I would have understood; but instead he chose to avoid the situation and when he did offer assistance it was only to cover himself and he did so in a very condescending manner. We can speculate all day whether or not [redacted] provided quality customer service. But what we know for a fact is that I will never return to this store.

Regards,

We can speculate all day long as to whether or not the package was dropped off at The UPS Store or whether or not it was delivered to the correct address, but the bottom line is that Mr. [redacted] does NOT have a tracking number, a...

receipt, and does not even know the exact date he dropped the package off.

The UPS tracking number is NOT generated by UPS it is generated by [redacted] and provided to their customers for free returns.  As I have told Mr. [redacted] numerous times he must contact [redacted] to get the tracking number.  He claims he dropped of the package but was not provided a receipt. Many of our drop-off customers ask for a receipt when dropping off package but many do not, it’s certainly available if they ask for one.

I realize that Mr. [redacted] is very upset and frustrated but the bottom-line is that without a tracking number UPS can’t determine anything about the package including: 1) its existence,  2) when / where it was dropped off, 3) when / where it was delivered,  4) open a missing package trace or  5) file a lost package claim. Again the tracking number is NOT generated by UPS, it’s generated by [redacted] and [redacted] must provide it to Mr. [redacted], if they are unwilling or unable to provide him the tracking number then perhaps Mr. [redacted] should be filing a Revdex.com complaint against [redacted].

The customer needs to contact [redacted] and advise them that she did not receive her order.  The [redacted] Store #[redacted] has nothing to do with the delivery of this package. A claim for a lost package needs to be filed with [redacted] by the shipper of the package (in this case [redacted]). The [redacted] Store is an...

independent franchise and the local store only handles out bound packages for customers, we do not have handle local package deliveries.