UPS Store #3670

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The events described are not accurate, I have provided the sequence of events in the exact order and I was accessible all times, UPS did not tyr to deliver citing Apt no issues, whereas the arrangement to revcieve delivery were made before hand at the building itself.
Regards,[redacted]

The packages that Mr. [redacted] sent reached Canada customs on 10/31/2014.  Apparently, there was a customs hold on the packages.  The packages were released on 11/3/2014.  On 11/4/2014 it is notated that the receiver requested a hold on delivery.  On 11/5/2014 the packages were...

attempted for delivery, however UPS needed an apartment number.  On 11/6/2014 the packages were delivered.  When Mr. [redacted] originally called and left a message with his concerns of the delayed delivery, we contacted UPS to see if the shipment would qualify for a service refund.  We were told that due to the customs hold and other circumstances, the shipment would not qualify for a refund.We attempted to call Mr. [redacted] with this information on a couple of occasions.  However, we received a recorded message that the number could not accept calls at this time.  We were not sure if we had the correct number, so we set the paperwork aside awaiting a return call from Mr. [redacted].  We never got a follow up call.We are truly sorry for the delay in the delivery past the expected date, however UPS deemed it to be not to be a refundable shipment.Thank you,The UPS Store

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The events described are not accurate, I have provided the sequence of events in the exact order and I was accessible all times, UPS did not tyr to deliver citing Apt no issues, whereas the arrangement to revcieve delivery were made before hand at the building itself.

Regards,[redacted]

The packages that Mr. [redacted] sent reached Canada customs on 10/31/2014.  Apparently, there was a customs hold on the packages.  The packages were released on 11/3/2014.  On 11/4/2014 it is notated that the receiver requested a hold on delivery.  On 11/5/2014 the packages were...

attempted for delivery, however UPS needed an apartment number.  On 11/6/2014 the packages were delivered.  When Mr. [redacted] originally called and left a message with his concerns of the delayed delivery, we contacted UPS to see if the shipment would qualify for a service refund.  We were told that due to the customs hold and other circumstances, the shipment would not qualify for a refund.We attempted to call Mr. [redacted] with this information on a couple of occasions.  However, we received a recorded message that the number could not accept calls at this time.  We were not sure if we had the correct number, so we set the paperwork aside awaiting a return call from Mr. [redacted].  We never got a follow up call.We are truly sorry for the delay in the delivery past the expected date, however UPS deemed it to be not to be a refundable shipment.Thank you,The UPS Store