UPS Store 5392

Re: Complaint ID: [redacted] Attn: [redacted] Dear Ms [redacted] :The UPS Store in Robinson Town Centre appreciates the professional services performed by the Better BusinessBureau and appreciates your fair perspective employed when attempting to resolve customer complaints.As regards the complaint above identified, a check was forwarded on October 23, to the customer to reimburse for the cost of shipping certain goodsFrom your written correspondence, this outcome was what the customer requested.When circumstances such as this occur, The UPS Store staff discusses all aspects of the matter with a focus on how we can improve delivery of our servicesOur refocusing and lessons learned are discussed below, but first, some frame of reference follows.The UPS Store is a franchisee of The UPS Store, Inc(franchisor), which is a wholly owned subsidiary of UPSAs a franchise, The UPS Stores are owned by individuals, who together with their employees, are trained, mentored, and continually monitored by the franchisorDay to day operations (including training) is the store owner's responsibility.The products and services we offer range from digital printing, laminating and binding, mailbox services, notary, faxing, office supplies, shipping supplies, and of course shipping and freight services.With that background, The UPS Store at Robinson Town Centre strives daily to exceed customer expectations by providing excellent customer serviceDoing so requires constant vigilance to shipping regulations and proceduresSuch procedures are detailed on the web site of UPS, and our responsibility is to inform our Customers of the research based packaging guidance provided by UPS.When customers bring pre-packed boxes to our store for shipment, the staff has three possible outcomes from which to choose;Ship customer's package pursuant to customer's wishes,Convince customer that the box they were using to ship their goods is not sufficient to safely convey the shipment and sell them our packing/shipping services including appropriate box materials, orRefuse to ship the box of goods - a decision based on UPS procedures and guidelines.If the decision is made to ship the customer-packed box, then our staff requires the customer to sign a document titled "Parcel Shipping Order (PSO) Terms and Conditions - The UPS Store." This document outlines the terms and conditions involving shipping packages via UPS through The UPS StoreMore specifically, it requires the customer to sign a paragraph, which stipulates that the customer packaged their shipment and assumes full responsibility for all risk of loss and damage to the package and its contentsThe customer is required to sign this form, whether or not our staff believes the package meets UPS guidelinesThe staff is trained to advise customers as to the strength of their packaging relative to UPS guidelines, and in most instances, this discussion occurs.Turning to the customer's complaint, I was not in proximity to overhear what was said in exchange between the staff and the customerThe two staff members, who performed the transaction, have only limited recollection of exactly what information was conveyed between them and the customerSo, I can only offer the facts of the matter, as understand them.What the customer and the staff can agree did occur is the customer signed the aforementioned "PSO," of which we have the original documentThus, the staff presented the blank PSO to the customer, informed the customer of the purpose of the PSO, and the customer signed the PSO, Having signed the PSO, the customer acknowledged full responsibility for having provided the box and packaged the shipment; and pursuant to the wording within the PSO, the customer has waived any responsibility on the part of The UPS Store and UPS for the integrity of their shipmentOther than losing the shipment, UPS has little further responsibility beyond gross negligence.The customer did present two pre-packaged [redacted] boxes for shipping to California via "ground"' transportationThe two boxes were not the "same," as the customer claimsThe larger box measured 25" x 25" x 20"; the smaller box 19" x 25" x 19." Both boxes displayed "Box Certificates," which is simply a printed label that indicates the box strength and sizeThe larger box had a test strength rating of LBS/Sq, Inch; the smaller box displayed LBS/SqInch(This rating refers to the cardboard material's failure threshold.) The larger box has a much lower strength ratingThe customer shipped LBS of items in the larger box and LBS in the smaller boxThe larger box is the one that fell apart in transit to California - likely due to its weight far exceeding its LBS/lnstrength rating.Those are the facts of the matter, as I recall, [redacted] sells boxes made for the purpose of containing items for "moving" household goods, When moving household goods, boxes are generally carried by hand or carted, loaded by hand on vehicles for transport to their destination, and off-loaded by hand at their destinationIn other words, [redacted] moving boxes are not expected to proceed safely through automated, mechanical, high-speed, parcel sorting systems in shipping distribution centersOf all the similar rectangular type boxes sold at the [redacted] store, all but one had strength ratings of LBS/lnThe only box rated LBS/SqInwas exactly the same as the smaller of the two boxes purchased by the customer at the [redacted] store-the customer's smaller box arrived in good shape likely due to superior box strengthAt The UPS Store, we only sell boxes approved by UPS for "shipping" purposesNearly all of these boxes have LBS/SqIn.; some have higher ratings upwards to LBS/SqInThe shipping environment requires stronger boxes in contrast to boxes sold for moving household goods.In Concluding my comments, I regret that this customer had this unfortunate experience with his shipment via UPS through our storeWe strive for total customer satisfaction in all instances.I refrain from commenting further On the customer's accusations and suppositions.On the positive side, the staff has re-doubled their effort to advise customers of the relative strength and safety of their pre-packaged shipmentFor those customers who choose to proceed to ship their package against our advice, we have them both initial and sign the paragraph, in which they express sole responsibility for their pre-packaged shipmentBy adding their initials, they are acknowledging that they are proceeding against our adviceRespectfully, Robert *K [redacted] , Owner

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The letter presented to the BBB from the owner of the UPS Store reflects exactly the sediment of his actions throughout the process. He continually blames the customer for what occurred. His organization failed to advice me of any documents to sign that would relinquish my ability to file a claim even though his company put a forklift through my one box and drove a truck over it as well. I am sorry, but no box, from any organization, would have eliminated the damage caused by this incident. The letter presented was basically an attempt to defray blame on his store and UPS in general. Both were to blame. I did receive a check for a refund. That I thank them for. But please, next time, simply admit to the fault, be professional, and handle the issue correctly. With that being said, in the future I will ship with [redacted] and/or the [redacted] ...NOT UPS!!! Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The letter presented to the BBB from the owner of the UPS Store reflects exactly the sediment of his actions throughout the process. He continually blames the customer for what occurred. His organization failed to advice me of any documents to sign that would relinquish my ability to file a claim even though his company put a forklift through my one box and drove a truck over it as well. I am sorry, but no box, from any organization, would have eliminated the damage caused by this incident.The letter presented was basically an attempt to defray blame on his store and UPS in general. Both were to blame. I did receive a check for a refund. That I thank them for. But please, next time, simply admit to the fault, be professional, and handle the issue correctly. With that being said, in the future I will ship with [redacted] and/or the [redacted] ...NOT UPS!!! Regards, [redacted]

Re: Complaint ID: ***Attn: *** *** ***Dear Ms***:The UPS Store in Robinson Town Centre appreciates the professional services performed by the Better BusinessBureau and appreciates your fair perspective employed when attempting to resolve customer complaints.As regards the
complaint above identified, a check was forwarded on October 23, to the customer to reimburse for the cost of shipping certain goodsFrom your written correspondence, this outcome was what the customer requested.When circumstances such as this occur, The UPS Store staff discusses all aspects of the matter with a focus on how we can improve delivery of our servicesOur refocusing and lessons learned are discussed below, but first, some frame of reference follows.The UPS Store is a franchisee of The UPS Store, Inc(franchisor), which is a wholly owned subsidiary of UPSAs a franchise, The UPS Stores are owned by individuals, who together with their employees, are trained, mentored, and continually monitored by the franchisorDay to day operations (including training) is the store owner's responsibility.The products and services we offer range from digital printing, laminating and binding, mailbox services, notary, faxing, office supplies, shipping supplies, and of course shipping and freight services.With that background, The UPS Store at Robinson Town Centre strives daily to exceed customer expectations by providing excellent customer serviceDoing so requires constant vigilance to shipping regulations and proceduresSuch procedures are detailed on the web site of UPS, and our responsibility is to inform our Customers of the research based packaging guidance provided by UPS.When customers bring pre-packed boxes to our store for shipment, the staff has three possible outcomes from which to choose;Ship customer's package pursuant to customer's wishes,Convince customer that the box they were using to ship their goods is not sufficient to safely convey the shipment and sell them our packing/shipping services including appropriate box materials, orRefuse to ship the box of goods - a decision based on UPS procedures and guidelines.If the decision is made to ship the customer-packed box, then our staff requires the customer to sign a document titled "Parcel Shipping Order (PSO) Terms and Conditions - The UPS Store." This document outlines the terms and conditions involving shipping packages via UPS through The UPS StoreMore specifically, it requires the customer to sign a paragraph, which stipulates that the customer packaged their shipment and assumes full responsibility for all risk of loss and damage to the package and its contentsThe customer is required to sign this form, whether or not our staff believes the package meets UPS guidelinesThe staff is trained to advise customers as to the strength of their packaging relative to UPS guidelines, and in most instances, this discussion occurs.Turning to the customer's complaint, I was not in proximity to overhear what was said in exchange between the staff and the customerThe two staff members, who performed the transaction, have only limited recollection of exactly what information was conveyed between them and the customerSo, I can only offer the facts of the matter, as understand them.What the customer and the staff can agree did occur is the customer signed the aforementioned "PSO," of which we have the original documentThus, the staff presented the blank PSO to the customer, informed the customer of the purpose of the PSO, and the customer signed the PSO, Having signed the PSO, the customer acknowledged full responsibility for having provided the box and packaged the shipment; and pursuant to the wording within the PSO, the customer has waived any responsibility on the part of The UPS Store and UPS for the integrity of their shipmentOther than losing the shipment, UPS has little further responsibility beyond gross negligence.The customer did present two pre-packaged *** boxes for shipping to California via "ground"' transportationThe two boxes were not the "same," as the customer claimsThe larger box measured 25" x 25" x 20"; the smaller box 19" x 25" x 19." Both boxes displayed "Box Certificates," which is simply a printed label that indicates the box strength and sizeThe larger box had a test strength rating of LBS/Sq, Inch; the smaller box displayed LBS/SqInch(This rating refers to the cardboard material's failure threshold.) The larger box has a much lower strength ratingThe customer shipped LBS of items in the larger box and LBS in the smaller boxThe larger box is the one that fell apart in transit to California - likely due to its weight far exceeding its LBS/lnstrength rating.Those are the facts of the matter, as I recall,*** sells boxes made for the purpose of containing items for "moving" household goods, When moving household goods, boxes are generally carried by hand or carted, loaded by hand on vehicles for transport to their destination, and off-loaded by hand at their destinationIn other words, *** moving boxes are not expected to proceed safely through automated, mechanical, high-speed, parcel sorting systems in shipping distribution centersOf all the similar rectangular type boxes sold at the *** store, all but one had strength ratings of LBS/lnThe only box rated LBS/SqInwas exactly the same as the smaller of the two boxes purchased by the customer at the *** store-the customer's smaller box arrived in good shape likely due to superior box strength.At The UPS Store, we only sell boxes approved by UPS for "shipping" purposesNearly all of these boxes have LBS/SqIn.; some have higher ratings upwards to LBS/SqInThe shipping environment requires stronger boxes in contrast to boxes sold for moving household goods.In Concluding my comments, I regret that this customer had this unfortunate experience with his shipment via UPS through our storeWe strive for total customer satisfaction in all instances.I refrain from commenting further On the customer's accusations and suppositions.On the positive side, the staff has re-doubled their effort to advise customers of the relative strength and safety of their pre-packaged shipmentFor those customers who choose to proceed to ship their package against our advice, we have them both initial and sign the paragraph, in which they express sole responsibility for their pre-packaged shipmentBy adding their initials, they are acknowledging that they are proceeding against our advice.Respectfully,Robert *K***, Owner

Re: Complaint ID: [redacted]Attn: [redacted]Dear Ms. [redacted]:The UPS Store in Robinson Town Centre appreciates the professional services performed by the Better Business. Bureau and appreciates your fair perspective employed when attempting to resolve customer...

complaints.As regards the complaint above identified, a check was forwarded on October 23, 2015 to the customer to reimburse for the cost of shipping certain goods. From your written correspondence, this outcome was what the customer requested.When circumstances such as this occur, The UPS Store staff discusses all aspects of the matter with a focus on how we can improve delivery of our services. Our refocusing and lessons learned are discussed below, but first, some frame of reference follows.The UPS Store is a franchisee of The UPS Store, Inc. (franchisor), which is a wholly owned subsidiary of UPS. As a franchise, The UPS Stores are owned by individuals, who together with their employees, are trained, mentored, and continually monitored by the franchisor. Day to day operations (including training) is the store owner's responsibility.The products and services we offer range from digital printing, laminating and binding, mailbox services, notary, faxing, office supplies, shipping supplies, and of course shipping and freight services.With that background, The UPS Store at Robinson Town Centre strives daily to exceed customer expectations by providing excellent customer service. Doing so requires constant vigilance to shipping regulations and procedures. Such procedures are detailed on the web site of UPS, and our responsibility is to inform our Customers of the research based packaging guidance provided by UPS.When customers bring pre-packed boxes to our store for shipment, the staff has three possible outcomes from which to choose;1. Ship customer's package pursuant to customer's wishes,2. Convince customer that the box they were using to ship their goods is not sufficient to safely convey the shipment and sell them our packing/shipping services including appropriate box materials, or3. Refuse to ship the box of goods - a decision based on UPS procedures and guidelines.If the decision is made to ship the customer-packed box, then our staff requires the customer to sign a document titled "Parcel Shipping Order (PSO) Terms and Conditions - The UPS Store." This document outlines the terms and conditions involving shipping packages via UPS through The UPS Store. More specifically, it requires the customer to sign a paragraph, which stipulates that the customer packaged their shipment and assumes full responsibility for all risk of loss and damage to the package and its contents. The customer is required to sign this form, whether or not our staff believes the package meets UPS guidelines. The staff is trained to advise customers as to the strength of their packaging relative to UPS guidelines, and in most instances, this discussion occurs.Turning to the customer's complaint, I was not in proximity to overhear what was said in exchange between the staff and the customer. The two staff members, who performed the transaction, have only limited recollection of exactly what information was conveyed between them and the customer. So, I can only offer the facts of the matter, as 1 understand them.What the customer and the staff can agree did occur is the customer signed the aforementioned "PSO," of which we have the original document. Thus, the staff presented the blank PSO to the customer, informed the customer of the purpose of the PSO, and the customer signed the PSO, Having signed the PSO, the customer acknowledged full responsibility for having provided the box and packaged the shipment; and pursuant to the wording within the PSO, the customer has waived any responsibility on the part of The UPS Store and UPS for the integrity of their shipment. Other than losing the shipment, UPS has little further responsibility beyond gross negligence.The customer did present two pre-packaged [redacted] boxes for shipping to California via "ground"' transportation. The two boxes were not the "same," as the customer claims. The larger box measured 25" x 25" x 20"; the smaller box 19" x 25" x 19." Both boxes displayed "Box Certificates," which is simply a printed label that indicates the box strength and size. The larger box had a test strength rating of 32 LBS/Sq, Inch; the smaller box displayed 200 LBS/Sq. Inch. (This rating refers to the cardboard material's failure threshold.) The larger box has a much lower strength rating. The customer shipped 65.6 LBS of items in the larger box and 50.1 LBS in the smaller box. The larger box is the one that fell apart in transit to California - likely due to its weight far exceeding its 32 LBS/ln. strength rating.Those are the facts of the matter, as I recall,[redacted] sells boxes made for the purpose of containing items for "moving" household goods, When moving household goods, boxes are generally carried by hand or carted, loaded by hand on vehicles for transport to their destination, and off-loaded by hand at their destination. In other words, [redacted] moving boxes are not expected to proceed safely through automated, mechanical, high-speed, parcel sorting systems in shipping distribution centers. Of all the similar rectangular type boxes sold at the [redacted] store, all but one had strength ratings of 32 LBS/ln. The only box rated 200 LBS/Sq. In. was exactly the same as the smaller of the two boxes purchased by the customer at the [redacted] store-the customer's smaller box arrived in good shape likely due to superior box strength.
At The UPS Store, we only sell boxes approved by UPS for "shipping" purposes. Nearly all of these boxes have 200 LBS/Sq. In.; some have higher ratings upwards to 350 LBS/Sq. In. The shipping environment requires stronger boxes in contrast to boxes sold for moving household goods.In Concluding my comments, I regret that this customer had this unfortunate experience with his shipment via UPS through our store. We strive for total customer satisfaction in all instances.I refrain from commenting further On the customer's accusations and suppositions.On the positive side, the staff has re-doubled their effort to advise customers of the relative strength and safety of their pre-packaged shipment. For those customers who choose to proceed to ship their package against our advice, we have them both initial and sign the paragraph, in which they express sole responsibility for their pre-packaged shipment. By adding their initials, they are acknowledging that they are proceeding against our advice.
Respectfully,
Robert *. K[redacted], Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The letter presented to the Revdex.com from the owner of the UPS Store reflects exactly the sediment of his actions throughout the process.  He continually blames the customer for what occurred.  His organization failed to advice me of any documents to sign that would relinquish my ability to file a claim even though his company put a forklift through my one box and drove a truck over it as well.  I am sorry, but no box, from any organization, would have eliminated the damage caused by this incident.The letter presented was basically an attempt to defray blame on his store and UPS in general.  Both were to blame.  I did receive a check for a refund.  That I thank them for.  But please, next time, simply admit to the fault, be professional, and handle the issue correctly.  With that being said, in the future I will ship with [redacted] and/or the [redacted]...NOT UPS!!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The letter presented to the Revdex.com from the owner of the UPS Store reflects exactly the sediment of his actions throughout the process.  He continually blames the customer for what occurred.  His organization failed to advice me of any documents to sign that would relinquish my ability to file a claim even though his company put a forklift through my one box and drove a truck over it as well.  I am sorry, but no box, from any organization, would have eliminated the damage caused by this incident.
The letter presented was basically an attempt to defray blame on his store and UPS in general.  Both were to blame.  I did receive a check for a refund.  That I thank them for.  But please, next time, simply admit to the fault, be professional, and handle the issue correctly.
  With that being said, in the future I will ship with [redacted] and/or the [redacted]...NOT UPS!!!
Regards,
[redacted]

Review: I shipped two boxes from this location to my daughter in California where she is in college. Both boxes where the same and I purchased them new at the [redacted] shipping store. I taped them well, packed them well, and labeled them correctly. I bought the boxes in this store and there were tow women at the counter. One was training the other. Seemed like it was her first day. They were discussing back and forth how to fill out the paperwork, and what else to do. I stood there until they asked me to sign and I paid around $100.00 per box to ship them. No other conversation took place. I was never asked to buy anything else, or asked about the boxes I used. When the boxes arrived at the destination one box was fine, and the other was broken open, crushed, dirty inside and out, lost items and a fork lift went through it! I took the pictures to the UPS store where I shipped them from. The store owner had me fill out some claim form. I informed him that nobody ever asked me about the contents, or any additional insurance. I told him I am not concerned about the items since I was not really sure about all which were missing, but I simply asked him to reimburse me for the shipping due to the condition of the boxes and the blatant negligence of UPS. A few weeks later he rudely contacted me and told me that since I used boxes that would not hold the items, that there was no claim and I would receive nothing. I told the owner that looking at the pictures, and the condition of the box, there is no box that would have withstood bring run over and a fork lift pieced through the side. He simply said he could not do anything at all. He made some sly comments under his breadth and when I asked that he sated he would not repeat. The fact is that this is not an issue of the box used...it is an issue of not being informed of any claim amount when I shipped the items (the store's fault), and the complete negligence of shipping the boxes displayed by the holes and crushing of the box (UPS's fault).Desired Settlement: All I desire is to receive my shipping cost back from the one box that was damaged. Since I have no exact item list of the exact items lost, I will take the responsibility of that. I did file a claim with a list of items, but before doing so I informed the store owner that I did not know what items were lost. He basically told me to "make up a list and see if it goes through". I was not comfortable doing this, but he told me that "would be the only method of getting my shipping costs back".

Business

Response:

Re: Complaint ID: [redacted]Attn: [redacted]Dear Ms. [redacted]:The UPS Store in Robinson Town Centre appreciates the professional services performed by the Better Business. Bureau and appreciates your fair perspective employed when attempting to resolve customer complaints.As regards the complaint above identified, a check was forwarded on October 23, 2015 to the customer to reimburse for the cost of shipping certain goods. From your written correspondence, this outcome was what the customer requested.When circumstances such as this occur, The UPS Store staff discusses all aspects of the matter with a focus on how we can improve delivery of our services. Our refocusing and lessons learned are discussed below, but first, some frame of reference follows.The UPS Store is a franchisee of The UPS Store, Inc. (franchisor), which is a wholly owned subsidiary of UPS. As a franchise, The UPS Stores are owned by individuals, who together with their employees, are trained, mentored, and continually monitored by the franchisor. Day to day operations (including training) is the store owner's responsibility.The products and services we offer range from digital printing, laminating and binding, mailbox services, notary, faxing, office supplies, shipping supplies, and of course shipping and freight services.With that background, The UPS Store at Robinson Town Centre strives daily to exceed customer expectations by providing excellent customer service. Doing so requires constant vigilance to shipping regulations and procedures. Such procedures are detailed on the web site of UPS, and our responsibility is to inform our Customers of the research based packaging guidance provided by UPS.When customers bring pre-packed boxes to our store for shipment, the staff has three possible outcomes from which to choose;1. Ship customer's package pursuant to customer's wishes,2. Convince customer that the box they were using to ship their goods is not sufficient to safely convey the shipment and sell them our packing/shipping services including appropriate box materials, or3. Refuse to ship the box of goods - a decision based on UPS procedures and guidelines.If the decision is made to ship the customer-packed box, then our staff requires the customer to sign a document titled "Parcel Shipping Order (PSO) Terms and Conditions - The UPS Store." This document outlines the terms and conditions involving shipping packages via UPS through The UPS Store. More specifically, it requires the customer to sign a paragraph, which stipulates that the customer packaged their shipment and assumes full responsibility for all risk of loss and damage to the package and its contents. The customer is required to sign this form, whether or not our staff believes the package meets UPS guidelines. The staff is trained to advise customers as to the strength of their packaging relative to UPS guidelines, and in most instances, this discussion occurs.Turning to the customer's complaint, I was not in proximity to overhear what was said in exchange between the staff and the customer. The two staff members, who performed the transaction, have only limited recollection of exactly what information was conveyed between them and the customer. So, I can only offer the facts of the matter, as 1 understand them.What the customer and the staff can agree did occur is the customer signed the aforementioned "PSO," of which we have the original document. Thus, the staff presented the blank PSO to the customer, informed the customer of the purpose of the PSO, and the customer signed the PSO, Having signed the PSO, the customer acknowledged full responsibility for having provided the box and packaged the shipment; and pursuant to the wording within the PSO, the customer has waived any responsibility on the part of The UPS Store and UPS for the integrity of their shipment. Other than losing the shipment, UPS has little further responsibility beyond gross negligence.The customer did present two pre-packaged [redacted] boxes for shipping to California via "ground"' transportation. The two boxes were not the "same," as the customer claims. The larger box measured 25" x 25" x 20"; the smaller box 19" x 25" x 19." Both boxes displayed "Box Certificates," which is simply a printed label that indicates the box strength and size. The larger box had a test strength rating of 32 LBS/Sq, Inch; the smaller box displayed 200 LBS/Sq. Inch. (This rating refers to the cardboard material's failure threshold.) The larger box has a much lower strength rating. The customer shipped 65.6 LBS of items in the larger box and 50.1 LBS in the smaller box. The larger box is the one that fell apart in transit to California - likely due to its weight far exceeding its 32 LBS/ln. strength rating.Those are the facts of the matter, as I recall,[redacted] sells boxes made for the purpose of containing items for "moving" household goods, When moving household goods, boxes are generally carried by hand or carted, loaded by hand on vehicles for transport to their destination, and off-loaded by hand at their destination. In other words, [redacted] moving boxes are not expected to proceed safely through automated, mechanical, high-speed, parcel sorting systems in shipping distribution centers. Of all the similar rectangular type boxes sold at the [redacted] store, all but one had strength ratings of 32 LBS/ln. The only box rated 200 LBS/Sq. In. was exactly the same as the smaller of the two boxes purchased by the customer at the [redacted] store-the customer's smaller box arrived in good shape likely due to superior box strength.At The UPS Store, we only sell boxes approved by UPS for "shipping" purposes. Nearly all of these boxes have 200 LBS/Sq. In.; some have higher ratings upwards to 350 LBS/Sq. In. The shipping environment requires stronger boxes in contrast to boxes sold for moving household goods.In Concluding my comments, I regret that this customer had this unfortunate experience with his shipment via UPS through our store. We strive for total customer satisfaction in all instances.I refrain from commenting further On the customer's accusations and suppositions.On the positive side, the staff has re-doubled their effort to advise customers of the relative strength and safety of their pre-packaged shipment. For those customers who choose to proceed to ship their package against our advice, we have them both initial and sign the paragraph, in which they express sole responsibility for their pre-packaged shipment. By adding their initials, they are acknowledging that they are proceeding against our advice.Respectfully,Robert *. K[redacted], Owner