UPS Store # 5777

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe *** called me on the phone and personally explained the
situation from his store's perspective in having to deal w/ UPS and the insurancesHe said he would personally see to it that this will be resolved ASAPHe told me that I can contact him personally if I have any further problemsHe said he'd be happy to see to it that the insurance claim would be processed as quickly as possible
Sincerely,
*** ***

Review: I moved from NYC to Portland and shipped everything from this store to my new apartment. I have two expensive speakers that I was worried about shipping. I told the [redacted] and asked him if the store could package the speakers themselves and also to purchase insurance for the speakers. Upon arrival to my new home in Portland, the speakers were damaged. I have spend 5 weeks in submitting an insurance claim. The UPS corporate insurance processing office has repeatedly told me that the claim was successfully processed and it is up to the store to contact me for the final resolution. I have; however, not heard back from the store and I have called them several times over the past 3-4 days and I either A)Can't get a hold of them or B) They tell me they'll contact me tomorrow. I have yet to hear back what the final resolution will be for my insurance claim after working on this claim for over 5 weeks. In the interim, I have been required to keep all the original boxes (2 large boxes) in my studio apartment with all the packaging. This is rather inconvenient and disrupts my daily living.Desired Settlement: I would like the insurance claim to be resolved and to tell me what the resolution is going to be. 1) Tracking # [redacted]) Tracking # [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The [redacted] called me on the phone and personally explained the situation from his store's perspective in having to deal w/ UPS and the insurances. He said he would personally see to it that this will be resolved ASAP. He told me that I can contact him personally if I have any further problems. He said he'd be happy to see to it that the insurance claim would be processed as quickly as possible.

Sincerely,