UPS Store #6047

background-">Fwd: Update on complaint # *** (UPS Store #***)
Inbox
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Revdex.com of Metro Washington DC
9:AM (hours ago)
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---------- Forwarded message ----------From: *** *** Date: Fri, Dec 5, at 9:AMSubject: Update on complaint # *** (UPS Store #***)To: [email protected]'d like to report that UPS store #*** has made the payment of $660.87, so complaint *** can be closedThanks, ***

We regret and acknowledge that this customer's shipment was not packed correctly and, therefore, sent her a payment in the amount of $on December 29, to *** ***, *** *** ** ***, New York, NY ***To date, the check has not been cashed according to our
bank records.The shipment was a year old TV valued and insured at $UPS allows $automatically and the customer paid for the $insuranceWe agreed to refund $plus her shipping cost of $We felt that this refund was more than fair as had UPS Insurance Claims agreed to pay her claim, they would have settled her claim at a much lower amount as the TV was years old and they also have specific policies for the insurance claims.If you any further questions, please feel free to contact our store at the number below

On August 24, I submitted an online print job (sets of pages each)days later, having heard absolutely nothing about the status of the order from the store (the store did not pick up the phone), I went in to pick up my orderThe sales associate, Terrence P., told me that the order had not even been started, and asked me to wait while he printed the documents, separated them, and stapled themWhen I asked why the job hadn't even been started in three days, he rudely replied that he was not in charge of printingAs he was printing the documents, I noticed the print was zoomed out so that the text was minuscule and relegated to a small corner of the left half of the pageWhen I pointed out to him that my print job was a 8.5xdocument that shouldn't look like that, he became frustrated and told me that that is how I had submitted itKnowing I did not submit it that way, I asked him to check againHe did on another printer, and low and behold, it came out with

We regret and acknowledge that this customer's shipment was...

not packed correctly and, therefore, sent her a payment in the amount of $678.18 on December 29, 2015 to [redacted], New York, NY [redacted]. To date, the check has not been cashed according to our bank records.
The shipment was a 5 year old TV valued and insured at $500.00. UPS allows $100.00 automatically and the customer paid for the $500.00 insurance. We agreed to refund $600.00 plus her shipping cost of $78.18. We felt that this refund was more than fair as had UPS Insurance Claims agreed to pay her claim, they would have settled her claim at a much lower amount as the TV was 5 years old and they also have specific policies for the insurance claims.
If you any further questions, please feel free to contact our store at the number below.

Receipt is attached

Review: On Sept 22, 2014, I brought a small piece of furniture to UPS Store #[redacted] to be packed and shipped via UPS for a total cost was $139.42. On Sept 25th, The furniture was delivered damaged. Due to the "contract" between the UPS store and UPS, the damaged furniture was returned to the UPS store in DC. I filed a claim seeking a refund for shipping, packing, and replacement value totaling $660.87. On Sept 29th, I was told by store manager that I would only be reimbursed for shipping, packing, and $100(maximum allowed since I didn't not claim a value) for a total of $239.42. I disputed this because I was not asked to declare a value. On Oct 16th, I received a phone call from the UPS Store manger who informed me that the damaged furniture had been thrown away by a store employee. I told store manager that I would then expect a full refund of $660.87 ($83.34 for shipping,$56.08 packing, and 521.45 cost of furniture). This was confirmed via email on Oct 27. On Oct 30, I received another phone call from the store manager who informed me that I would receive total payment no later than Nov 10th. On Nov 10th, store manager called me to tell me that the "store owner was going to mail a check to the store to my attention." He also reassured me the payment would be received within the week. I stopped by the store this morning , Nov 17, and the store manager was not present. I have not received a refund to-date.Desired Settlement: I expect a full refund of $660.87.

Consumer

Response:

Fwd: Update on complaint # [redacted] (UPS Store #[redacted])