UPS Store #

Response taken by phone: When the package was brought to us it had a shipping label from previous use This original bar code was scanned in error causing the package to be delivered to the incorrect address It is not our responsibility to remove old labels and unfortunately, we cannot refund the customer the shipping costs, as per UPS policy

Ms [redacted] contracted with The UPS Store #on 02/04/for a month period and paid $for a mailbox rental and was assigned mailbox #We also included at no charge free months rental since she was transferring her mailbox from one of our other locationsOn 01/17/someone called inquiring about when mail would be delivered and was informed normally around 12-1PMMs [redacted] fiancé arrived at our location at hours and asked our associate if mail was completed yet in which she informed him it was notHe requested she go through the mail bins that had just recently been delivered to our store from USPS to locate his mail in which our associate informed him she could not do due to the store policyOur store has a total of mailboxes and we distribute mail accordingly to all mailbox holders at the same timeIt would be extremely time consuming to say the very least for our associates to flip through every letter in the USPS bins trying to locate a single letter for one mail box holder and then sort through it again for the rest of the mailbox holdersAt hours Ms [redacted] entered the store from the parking lot and requested that our associate flip through the remainder of USPS bins and locate her letter in which she was also informed that our associate could not do and that she had to wait for the all the mail to be sortedDuring this exchange I have been told that both Ms [redacted] and her fiancé were extremely rude to my employee by knocking on the mailboxes and repeatedly asking her if mail was done yetThis is all occurring while she was in the back trying to complete the mail and also taking care of her other duties for that day such as assisting other customersOn 01/20/Ms [redacted] came back to our store to check her mail and explained to me how unhappy she was with the service she received on 01/17/I explained to Ms [redacted] that the associate was accurate regarding the store policy regarding mail, but I was sorry if she felt that the associate was anything less than friendly to herShe asked if the mail for that day was sorted as of yet and I explained to her that it was not and that the Post Office lady was actually still parked outside with today’s mailShe stated to me that she was under the impression mail came in around 12-1PM daily and was not happy that it had arrived so lateI explained to Ms [redacted] that mail usually does arrive between 12-1PM but due to the Martin Luther King holiday the Post Office gets backed up so the post office arrived later than todayI told her I would be sorting the mail as soon as the post office lady brings it in so she is welcomed to stay and wait and she doesAfter 30-minutes of sorting through the mail I offered Ms [redacted] to go through the last USPS mail bin with me to locate her letter, but her letter was not in thereAt that point I asked her to write down the name of the person sending her the letter and informed her that I will call her as soon as it arrives so she wouldn’t have to go out of her way to come back if it’s not hereShe agreed and my impression of the overall interaction up to that point was at the very least she left satisfied with the effort I put out to assist her in this matter and all was okayHowever, that same day we received the following [redacted] review: “B PElk Grove, CA friends reviews 1/20/Owner is a total pk! Rude and very much Asian in every way! Their workers are FAT, rude and super lazyI'm closing my mailbox right away for the way I've been treatedNEVER AGAINBEWARE!!!!!! I was contacted by another associate regarding this [redacted] review and was not sure if Ms [redacted] had left the review or not due to the way she left on positive note that day but after reading her other reviews and verifying some details with my other associates we determined it was more than likely herOn 01/21/I contacted Ms [redacted] at and explained to her my confusion regarding the [redacted] review and at first she stated she did not know anything regarding the review and that she “doesn’t even use [redacted] ” After confirming with her the vehicle she drives due to information in another review she left she stated it could have been her husband but she did not know for sure, but she would contact me back after confirmingI explained to Ms [redacted] that based on her contract with our store we will be closing out her mailbox effective days for 01/21/if the review was not revised (see Mailbox Service Agreement Line 9) Section (5)I stated that our store does not have issue with her leaving a negative review, but she needed to remove any derogatory references regarding the physical and/or racial makeup of the employees at the storeShe stated that her husband could have left the review and she had no control over what he doesI find that extremely hard to believe due to past reviews left under the user name B.Preferencing the user as an “American woman” and I personally have never met her husband for him to leave such a review on the same day I assisted herI did offer Ms [redacted] two options regarding her mailbox with our store at that point: She delete all derogatory references concerning the employees of the store such as “FAT” and “Asian” and her mailbox services will continue as normalAgain, I did not tell her to delete the negative review, but just to remove any reference regarding the physical characteristic of the employees since such description is irrelevantIf she does nothing and we would cancel her contract days from 01/21/and any mail that comes after that date would be returned to sender per her contractAt no point did I state to her that we would hold her mail or not allow her access to her mailbox as she has referenceHer mailbox is still current and available to her until 02/21/unless we are notified in writing that she would like to cancel the contract earlierMs [redacted] paid for months of mailbox service starting 02/04/and ending 02/04/and she is not due a refund based on the payment she made on 03/12/

Thank you for contacting us? We have forwarded the customer’s concern to the management of The UPS Store Corporate Office for investigation? They will contact the customer within hours

We regret and acknowledge that this customer's shipment was not packed correctly and, therefore, sent her a payment in the amount of $on December 29, to [redacted] , [redacted] , New York, NY ***To date, the check has not been cashed according to our bank recordsThe shipment was a year old TV valued and insured at $UPS allows $automatically and the customer paid for the $insuranceWe agreed to refund $plus her shipping cost of $We felt that this refund was more than fair as had UPS Insurance Claims agreed to pay her claim, they would have settled her claim at a much lower amount as the TV was years old and they also have specific policies for the insurance claimsIf you any further questions, please feel free to contact our store at the number below

Good afternoon,My name is Max D [redacted] and I am the manager at The UPS Store in Medford, New JerseyI would like to dispute a complaint filed against me personally and The UPS Store in MedfordThe complaint ID is [redacted] According to the complainant, he shipped an item using packing materials he bought from our store, in lieu of having us pack the item (a computer)He added insurance to his shipment, in case anything happened during transitInsurance guaranteed he would be reimbursed for the price he paid on shipping, and the value of the item.The UPS Store offers what is known as the "Pack and Ship Guarantee," wherein if one of our packing professionals at the store packages an item, it is automatically covered against damagesSince the complainant packaged the item himself (regardless if the packaging materials were purchased from our store), the same guarantee of insurance reimbursement is waivedAt that point, any and all damage claims are pending approval through a formal UPS investigation.According to the UPS investigation on the package in question, UPS states "Our investigation has concluded that the damage did not occur during transportation." To further clarify, either 1) the item was damaged prior to packaging and shipping (by the complainant), and/or 2) the item was damaged by the recipient.We here at The UPS Store in Medford, as well as UPS, did everything to assure the claim was filed properly, and that treated the complainant with the respect our customers deserveUnfortunately, the final ruling was not in favor of the complainantAttached to this email, you will find a PDF that has UPS' official ruling, and all shipment details.I hope this clears up any confusion Please feel free to contact me should you have any further questions Thank you.- Max D [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below While this branch of UPS Store claims that it is not their responsibility to remove old labels, that does not omit their responsibility at very least to properly attach the new shipping label for which I paid and put it in transit to the correct locationIt is very clear that this store did not uphold their side of a payer-payee agreement As a customer, I paid for a service that was NOT provided and therefore I AM entitled to a refundI can send a receipt and photos of the box upon requestRegards, [redacted]