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Upscale Resale Boutique, LLC

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Hello,    Thank you for the copy of the complaint.    Here is the sequence of events:        Client who registered this complaint is also a consignor at our store.   We have another client who makes and brings...

in costume jewelry.  This other consignor has been with us for 4 years and we clearly note anything that she brings in that has semi-precious stones but to date she has not brought in any sterling.     Registered complaint client was looking at our jewelry case.  (We keep all small jewelry that can walk away easily in a closed locked case.  )  R.C.C. ( registered complaint client) pulled out her jewelers loop to look at the costume rings.   Rings were priced as costume pieces from $** to $**.   We knew they were not pure silver and we did not advertise them as silver nor price them as a silver pieces. We have testing equipment that indicates if it is real and it failed.  Normally my silver rings start in the  $**-$** range.   During R.C.C's  visit we specifically told her 3 times that the pieces were costume pieces and priced accordingly. R.C.C purchased 14 rings and used her store credit as a consignor to purchase these items.   My husband/ part owner was working that day along with an employee  during R.C.C.'s visit to purchase the rings.     Fast forward to her second visit. R.C.C.  said to us that she took the purchased rings  to another consignment store ( she brought them back in my competitors jewelry bag)   and the jeweler next door to the shop and both told her they were not real.   Her receipt read costume rings  ( I can send you a copy of her receipt from the register if you would like), we told her 3 times that they were not silver rings.  Yes, they had 925 which is the marking for silver but they failed the test.  We priced them as costume rings.   Consignor who brought them in told us they were costume rings.  R.C.C. came in and wanted her money back.  She said we misrepresented them.   I told her we did not misrepresent anything.   It was on her receipt, we verbally told her 3 times the day of her purchase that they were not silver rings and we priced the rings as costume rings.   I also stated to said customer that if they were true silver rings then she got one over on us because we totally mispriced the items.   R.C.C. has demonstrated over the past 6  months as a consignor that she is unable to follow directions or rules we have in place to make our store operate smoothly.  She is one of our most challenging consignors so we document everything about her visits and the items she brings in to consign.   I can appreciate her complaint, but my husband nor I made any mistake in dealing with this lady.   We bend over backwards for our customer service and the internet will prove it.   Our reputation is the only thing we will hang our hat on.  We do not sell fake items unlike other consignment stores in the area.   It is a trademark infringement and if I had my way I would report them all to the  trade commission, but they makes it  difficult to register a complaint of people selling fake goods. If you have a question as to the type of person I am,  then please talk to Joe S[redacted], if he is still your VP.   I have known Joe for 10+ years and he can vouch for my character.   I stand by my resolution and I know it is not to the liking of that customer, but we advised her and she chose to not listen.   Please ask her for the copy of her receipt because it is clearly printed ----costume ring.   If you would like additional  information please respond to this email.  Thank you in advance,Lia G[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] ** [re... Name Brand Designers Always Welcome

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Address: 12010 Southshore Pointe Rd, Midlothian, Virginia, United States, 23112-2088

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