Upscale Time

We agreed to reimburse $ The customer agreed to that by email Our accounting department simply overlooked the refund We will advise when done and respond

Refund was processed electronically this week

The check was mailed for sure. Give it more time as it is just a USPS delay.Thanks***

We will send out a refund check on 5/27/ Sorry for any inconvenience this has caused
Best Regards
Upscale Time, LLC

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Upscale time has made this promise to me before, but has always failed to deliver A simple excuse of our accounting department overlooked the details shows that either the Upscale Time has serious issues and fails to function as a business should or has simply lied to me Accounting is the core of any business I've emailed them about getting my refund times over the past months and was always told that I will be contacted once they process the refund I have not seen that refund even after repeated emails which were either ignored or given the same excuse of I will get the refund in a week I will close this complaint once Upscale Time upholds their end of the deal and actually makes the refund materialize
Regards,
** **

Revdex.com:
Check has been received. Thanks for contacting the business on my behalf
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We agreed to reimburse $20.  The customer agreed to that by email.  Our accounting department simply overlooked the refund.  We will advise when done and respond.

Revdex.com:
The response said that I would be mailed a check on 5/27/14.  Today is 6/4/14, and I have not yet received it.  It appears that once again this business has failed to follow through.
 
[redacted]

We have shipped out a replacement item to the customer.  FedEx tracking #[redacted].

Refund was processed electronically this week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Purchased a watch winder and it stopped working after one year. The winder carries a 2 year warranty. The owner advised me to send it back for a warranty repair/replacement/refund. The owner has had the winder for 2 months and has done nothing to address my concerns. Avoid this company as the owner is rude and provides horrible customer service.

Review: I purchased an Oris watch online from this vendor on Friday 7/12 with the website clearly indicating that the item was "In Stock." On Monday 7/15, I was notified that the item had shipped via FedEx. On Thursday 7/18 I got an email that the item was actually sold out. When I indicated how unprofessional it was to sell an out of stock product and ship a non-existent item, the vendor's response was "We made a mistake and was left up by accident. It happens. No company is perfect and if you continue to buy off web it will happen to you again." After the fact, scanning through the Amazon reviews I note that this is not the first time this has happened.

Business

Response:

After sending the buyer an initial email explaining we made a mistake, we were sorry and item was out of stock the buyer sent back an email that seemed to want to extort us. The email seemed to read that if we did not give him" much more expensive product we had at the same price he paid for out of stock product he would leave us bad reviews on the internet. We will not be extorted by any consumer. We told the customer to do as he pleased but we cannot give him that product. The product he ordered was out of stock and inventory mistake. The hardest thing any internet company does is make sure their actual inventory matches what is for sale on various venues around the internet. At least 3% of what is ordered on net daily worldwide is cancelled due to out of stock. This is very common. People make mistakes. The buyer has been refunded. The product he ordered is not in stock. We cannot get it anymore. he has been notified of this. We consider this case closed with no further action on our part. Regards, Darrell Spencer Upscale Time LLC

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This response is offensive.For this order, the seller had the item listed as "In Stock" and even indicated that the item had shipped 3 days after my purchase. They then later indicated that they had sold out of the item, and they asked if there was "another Oris you may like in its place?" I suggested 3 watches in the same line (Williams F1 models) and a couple of others outside of the line (TT1 models). To be clear, since the seller asked for a substitute, I think it was appropriate to give several other options in the same price range. There are no lower costing models in the F1 or TT1 lines. Moreover, I have actually bought one of the listed options (a TT1 Day Date) from another seller for $840, which is not much different from the $799 of the original order. I certainly do not consider $840 "much more expensive" than $799. To say that I tried to "extort" them is preposterous and offensive. Please see attached. You can judge for yourself whether I was trying to extort them.Thank you,[redacted]

Business

Response:

We would like to ad that because Amazon controls the back end of the order once an order is placed we cannot change the order. We cannot change the price or the item or the item after it is ordered on Amazon. we have very little control. Our options are to either ship item or cancel it. Perhaps we needed to explain this better to the customer. The bottom line on this order is item was out of stock. It happens. we do everything we can to prevent it but we can't be perfect 100% of t time even though we try. It is impossible. We have never had a customer react this way in 8 years on an out of stock item. We find it quite shocking. We are happy to sell the customer a product we actually have in stock if he wants to pick one but regarding this order we are unable to provide what he desires. We can't sell him what we don't have. He will have to place a new order as the original order was cancelled and his money refunded. Darrell Spencer Upscale Time LLC

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]

1. Product: Watch Welder K23-1710 – 350 USD

2. Stated condition: “New & Guaranteed Authentic”

3. Purchased: October 2012

4. Delivered: November 2012

5. Problem: After three months of use got profound condensation behind the glass. It has never been exposed to water or moisture and it's supposed to be 5 ATM waterproof

6. Action: two e-mails, three phone conversations

7. Reaction from UpscaleTime: promised to contact me “tomorrow” – never did.

8. Conclusion: at least this particular watch is not authentic;company does not respect its customers.

9. Advise: avoid dealing with UpscaleTime.com from Lynchburg, VA, United States.

Review: I Returned a defective watch winder that I had purchased from the seller. Return was in November of 2013. Seller said he would try to repair. After several months and several e-mails, he finally said that he could not repair the winder, and on January 30, 2014 he e-mailed me that I had store credit of $398.78. I went online and found 2 Locman watches that were approximately that price. I informed him by e-mail on February 7th to order those two watches for me. Since then, I have e-mailed him numerous times inquiring on the status. His responses initially were always that the watches would arrive "next week". He would tell me "next week" for about two months! I would never hear anything from him unless I initiated an e-mail or phone call. Finally, I e-mailed him that I would contact the Revdex.com and lodge a complaint. He responded that he would send me a refund check or a watch or watches of equivalent value by the end of that week. That was two weeks ago. I have heard nothing from them since. On Tuesday I e-mailed him again saying that I would contact the Revdex.com. I still have heard nothing, so I am lodging this complaint. At this point my situation has been going on for over six months. I don't believe I should wait any longer for resolution of this matter. I believe he needs to send me a refund check for $398.78 immediately. My preference is a refund, since I really don't want to deal with this company regarding any future products.Desired Settlement: Upscale Time, LLC needs to immediately refund me $398.78.

Business

Response:

We will send out a refund check on 5/27/14. Sorry for any inconvenience this has caused.

Best Regards

Upscale Time, LLC

Consumer

Response:

The response said that I would be mailed a check on 5/27/14. Today is 6/4/14, and I have not yet received it. It appears that once again this business has failed to follow through.

Business

Response:

The check was mailed for sure. Give it more time as it is just a USPS delay.Thanks[redacted]

Consumer

Response:

Check has been received. Thanks for contacting the business on my behalf.

Review: I purchased a new Oris watch from this business. I sent it back for repair or replacement. I got no response. I sent an email and again no response. I contacted the owner through Ebay and finally got a response when I threatened a Revdex.com complaint. He said he would take care of it that day. It was clear that he was unaware that the watch had even been sent back. I had sent the watch back with detailed information about the watch. It is clear that the owner never even opened the package or acknowledged the return. I am now told it will be a minimum of eight weeks for repair despite the fact the watch has been at this facility for now over a month. I only wore the watch a few times.Desired Settlement: I have no confidence in this business to properly or timely repair the watch. I wore the watch only a few days when it stopped working. I believe this business should replace the watch and allow me to use my purchase. Three month repair schedule is simply unacceptable. This business holds itself out as a large watch retailer. Any time I have had my local jeweler repair a watch it took no longer than two weeks. I believe he is simply stalling and has no intention to repair the watch.

Business

Response:

We have shipped out a replacement item to the customer. FedEx tracking #[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On May 28, 2013 I purchased men's luxury watch (Oris Titan Automatic Diver's Watch) for this online retailer. The watch came with one year warranty from the retailer covering, amongst other things the watch movement as well. After few weeks watch stopped working (to my knowledge it was apparent movement issue). I tried looking for the warranty instructions from the retailer and found out that I need to call them in order to obtain details regarding how to utilize warranty for the watch type I purchased. After 4 calls to 4 different customer service employees I was promised with a call back or an email with detailed instructions how to utilize their warranty. That call never came. After repeated additional promises via several emails I have not received any info how to utilize said warranty. Obviously this retailer do not back up their sale when it comes to the warranty. After last failed attempt to obtain any info back I was forced to repair watch with authorized Oris watch repair. It was failed watch spring due to manufacturer's defect that was causing movements issues. I paid $392.00 for the repair.Desired Settlement: I am expecting to be reimbursed for the full amount of $392.00 by the retailer for the failed promise of warranty and my expenses incurred for the watch repair.

Business

Response:

We admit that we did fail to respond. Not on purpose. The email just fell through cracks so to speak due to large volume of email we receive. We show last email with customer on 7/12/13. Customer had our direct email. We wish customer would have emailed us back again that Monday just as a reminder so we could take care of the problem. We could have gotten item fixed for free if it was an issue covered under warranty. We cannot pay the repair cost because this was not authorized by us in advance for customers repair person to work on this. This is our company policy. If customer contacts us directly by email we will give him a credit of $392 towards a future purchase Upscale Time LLC

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below."Email falling through the cracks" is not an excuse for 4 phone calls that were not followed up over the course of 2.5-3 weeks. All phone calls are recorded and monitored for "customer's protection". During the phone calls with the customer service on 4 different occasions they were apologetic for nobody calling me back and reassuring me that somebody will call in next 24 hours. That never happened. Following up with the email was just another tool I tried to use to get the info I need. If business waived their promise to follow up on a warranty claim, than I expect them to waive their policy of "not reimbursing customers for warrantied repairs" and provide me with the reimbursement. I do not wish to conduct business with such an unprofessional company ever again so “credit towards future purpose” will not resolve this claim. Regards,[redacted]

Business

Response:

Regarding letter received from Revdex.com on above complaint. Offer merchandise credit for our website is all we will be able to do regarding the repair expense customer spent. Please have customer contact us by email if he would like to take advantage of that. [redacted] Upscale Time LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: I ordered a watch on April 15 and received it on April 26. The watch I received was defective and loses over a minute a day when it was guaranteed to have a daily rate of +/- 10 seconds. I contacted Upscale Time's customer service department and they offered me a replacement. I shipped the watched back on May 4. They did not ship my replacement out until May 29 and I didn't receive it until Jun 7. The replacement they sent was also defective and had the numbers on the chapter ring off by 15° so that the hours markers no longer aligned. I contacted their customer service department again for a different replacement, however they did not have one available. I they asked to be reimbursed for the cost of repair that I would incur from having my local watch maker fix to which they agreed to pay. I have sent an email each week and they have not responded to my request. It has now been 2 months since I had the watch repaired. I should never have gone through all this trouble to get have a watch that cost $2300 to work properly especially when the company offered a 100% satisfaction guarantee. This company fails to stand behind their promises and simply ignores my emails.Desired Settlement: I want a refund of $55 to my credit card or paypal account. $35 for the cost of shipping I incurred when returning the first watch and $20 for the repair cost of the second watch.

Business

Response:

We agreed to reimburse $20. The customer agreed to that by email. Our accounting department simply overlooked the refund. We will advise when done and respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Upscale time has made this promise to me before, but has always failed to deliver. A simple excuse of our accounting department overlooked the details shows that either the Upscale Time has serious issues and fails to function as a business should or has simply lied to me. Accounting is the core of any business. I've emailed them about getting my refund 5 times over the past 2.5 months and was always told that I will be contacted once they process the refund. I have not seen that refund even after repeated emails which were either ignored or given the same excuse of I will get the refund in a week. I will close this complaint once Upscale Time upholds their end of the deal and actually makes the refund materialize.

Regards,

Business

Response:

Refund was processed electronically this week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a 6 Slot Watch Winder from Upscale Time in Feb 2012. It came with a 2 year limited warranty on MFG defects through Upscale Time.

In April 2013, I contacted Upscale Time to file a warranty claim -- specifically for intermittent failure of the control board and two watch winder motors stopped working. After numerous phone calls and emails where I was told "can you check back next week," Upscale Time declined to fix or replace the unit because they didn't have any units in stock.

I contacted Upscale Time a few months later and received an email response that they were "closing early and to check back the next day." When I checked back, there was no response.

In December 2014, I again contact Upscale Time inquiring about how to get the unit repaired and receive the same run around

When the control board failed totally in Nov 2015, I noticed that Upscale Time had the watch winder back in stock. I resurrected the email thread with history of ongoing discussion. I was told "Ok, let me see what parts I have. Will be a few days as I have to check with warehouse. Can you email me back next week?" That was over a month ago with no responses to my repeated inquiries every week since.Desired Settlement: I would like Upscale Time to fix or replace the unit under warranty because my initial claim was made within the warranty period and failure to honor the warranty was related to seller issues. If they are unwilling or unable to do that, I would like a credit back for the item.

Business

Response:

Return item to:

Upscale Time LLC

ATTN: Repairs/Exchange

USA

We will satisfy by refund or exchange.

We are closed Dec25th Through Jan 1st. Please do not have

packages to us arrive during that time.

Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is a follow up to my earlier Revdex.com complaint # [redacted]. Per the communications with the merchant through the Revdex.com, I sent back the item using federal express (Tracking #[redacted]). The merchant received the item on Jan 4, 2016. The Merchant has not repaired, replaced, or provided a refund on the item. Upscale Time agreed to either repair, replace or provide a refund. I would like Upscale Time to follow through on what they offered.

Regards,

Business

Response:

Hi, A replacement product is shipping Monday. We had to order another in.Thanks[redacted]Upscale Time LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me provided that the business actually follows through with their promise. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,