Upside Business Travel

Dear Sir or Madam- Below is Upside Travel Company, LLC's formal response to consumer complaint #***Although the customer purchased his or her ticket through the Upside's website, Upside does not control the customer service experience of the airline, *** ***The customer
affirmatively agreed to Upside’s Terms and Conditions (https://resources.upside.com/terms-and-conditions) at the time of purchase which state, “Upside is not responsible for losses due to cancelled flights, seats, or changed flight itineraries." Further, per these Terms and Conditions, the customer agreed that the airlines retain the right to adjust flight times and schedules at any timeThe customer agreed to work with the airline if the flight was delayed or cancelled with the knowledge that Upside does not provide any refund for Services missed due to missed, cancelled or delayed flights, or other flight irregularitiesWe regret that the customer’s flight was not on time, but it is the nature of travel to encounter delays from time to time for various reasonsAccommodations such as free food or beverages or reimbursed expenses are not guaranteed, and it is up to the airline (and not Upside) to make any such determinationsIf you have any further questions, please do not hesitate to contact us

Dear *** ***We are very sorry for the inconvenience you’ve experiencedUnfortunately, a large number of customers booked hotel stays at your property and unexpectedly canceledWe’ve confirmed that your hotel was removed from our booking engine, so you should not receive any additional
bookingsHowever, if for some reason you inadvertently receive another booking from us, please let us know and we will rectify it immediately.Please know that we would be more than happy to reimburse you for the paper and ink costs that resulted from these cancellations, and have already sent you a $Amazon gift card to purchase replacement suppliesWe apologize again for the inconvenience of receiving so many canceled reservations.Sincerely,Jennifer ** M***Chief Operating Officer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***