Upstate Aerial, LLC

Dear Revdex.com Dispute Resolution Department,This is a letter in response to a complaint received by [redacted] *., a customer who is unsatisfied with our service [redacted] has requested and is still requesting a refund of $for some items she purchasedOur employees have refused her request several times, due to the seven-day return policy [redacted] was unable to return her items due to this policy,as she came in a couple days too late to request a refundWe sympathize with [redacted] , but it is against the said store policy to return any items past the seven-day time-frame, no matter what personal affairs ariseWe abide strictly to our policies, in order to ensure a fair experience for all of our customersThank you for contacting, and we are willing to help in any future matters should they happen.Sincerely,Jae KChoiPresident of U-TopBloomington RoadChampaign, IL

Dear Revdex.com Dispute Resolution Department,This is a letter in response to a complaint received by [redacted]., a customer who is unsatisfied with our service. [redacted] has requested and is still requesting a refund of $137 for some items she purchased. Our employees have refused her request several times,...

due to the seven-day return policy. [redacted] was unable to return her items due to this policy,as she came in a couple days too late to request a refund. We sympathize with [redacted], but it is against the said store policy to return any items past the seven-day time-frame, no matter what personal affairs arise. We abide strictly to our policies, in order to ensure a fair experience for all of our customers. Thank you for contacting, and we are willing to help in any future matters should they happen.Sincerely,Jae K. ChoiPresident of U-Top802 Bloomington RoadChampaign, IL 61820