In response to the complaint ID#*** submitted against me on 2-21-15, the Virginia State Police notified me to tow a car in the road that was hindering traffic I spent - minutes clearing the snow from around the vehicle in order to load it on my truck I brought the car to the
lot at my facility The complainant called to let me she was coming to pick up her vehicle and ask what the towing cost would be I informed her the bill was $ When she arrived to pick up the vehicle, she wanted to pay with a credit card I advised her I was not set up to take credit cards She got upset and said she would be back with the money When she returned, she was not happy about the charge for towing her vehicle and was complaining to me We had just experienced a snow storm that kept our business busy I told her she needed to get her car or I would shut the gate as I had other business I needed to take care of The other tow companies in this area all charge within $of each other and final cost can vary with time spent retrieving the vehicle Due to weather conditions at this time, I could not stand there to argument with this customer I was doing my job in response to the request made by the Virginia State Police.Thank you for allowing me to respond to this complaint.Regards,Randy Sluss, Owner
In response to the complaint ID#*** submitted against me on 2-21-15, the Virginia State Police notified me to tow a car in the road that was hindering traffic I spent - minutes clearing the snow from around the vehicle in order to load it on my truck I brought the car to the
lot at my facility The complainant called to let me she was coming to pick up her vehicle and ask what the towing cost would be I informed her the bill was $ When she arrived to pick up the vehicle, she wanted to pay with a credit card I advised her I was not set up to take credit cards She got upset and said she would be back with the money When she returned, she was not happy about the charge for towing her vehicle and was complaining to me We had just experienced a snow storm that kept our business busy I told her she needed to get her car or I would shut the gate as I had other business I needed to take care of The other tow companies in this area all charge within $of each other and final cost can vary with time spent retrieving the vehicle Due to weather conditions at this time, I could not stand there to argument with this customer I was doing my job in response to the request made by the Virginia State Police.Thank you for allowing me to respond to this complaint.Regards,Randy Sluss, Owner