UpState Cars

?The business has respondedPlease read below [redacted] In response to claim made on August **, The referenced Jeep Grand Cherokee VIN # [redacted] , with miles, purchaser in November The vehicle was inspected and approved by a licensed inspection station (dealership is not an inspection station)The purchaser gave a down payment and financed the balance, signed an Agreement and Bill of Sale that states “The vehicle is Sold As is with a day warranty on engine and transmission ONLY, electrical parts are not covered by Warranty”The Purchaser then signed a Promissory Note for the Balance, which payments were to be made on December 2013, January 2014, February 2014, March 2014, April 2014, and May All payments have been made LateThe December payment was made on January *, The January payment was made on March 2014, February payment was also made in March We did not hear from the purchaser again after that until the Accountant sent a letter to purchaser dated May **, advising the purchaser that his loan was severely delinquent and repossession was the next optionThe purchaser called On May **, upon receipt of the letter and apologized for the delinquency and advised that he had been injured on the job and is currently receiving workers’ compensation and that’s why his payments were delinquent, but since then he has started receiving his compensation checks and will make payments on time from here onThe dealership extended the purchaser the courtesy of extending the loan and placed the repossession on HoldOn May **, the purchaser called the Dealership and advised that he made an error in the dates he agreed to pay on the satisfaction of the loanHe advised the new dates were June *, and June *, He would make payments in satisfaction of the loanThe first payment due June *, 2014, the purchaser came in on June *, The purchaser brought proof of his compensation check and pleaded that we take a lessor amount than promised since his compensation check was insignificant and this was all he was going to have for the monthThe dealer once again extended the purchaser the courtesy, and asked what was a reasonable amount he could pay and the purchaser advised of the monthly amountThe Dealership made another adjustment to the Loan Date November **, on June *, The purchaser signed the Amended Loan and agreed to make payments of a lessor amount on June *, 2014, July *, 2014, and August *, The purchaser once again did not make good on the New Agreement as promised The purchaser came in to the Dealership on August *, with a check in the amount of one of the payments agreed uponThe purchaser advised that it has been a hardship on him since his accident and he could not afford the remaining balanceHe then began making vital threatsHe threatened to place a complaint with the Revdex.com and Call DMVThe Dealer representative advised that we have over extended of courtesy to him and his last payments needed to be madeHe said He did not want the pay the last payments, then started stating all types of issues that he had with the vehicle months laterWe went over his warranty and advised that we would look at the vehicle for him but his warranty had expiredHe said he just wanted to End the Loan PaymentsWhen advised that the Loan payments needed to be paidHe stormed out of the office making vital threatsThen on August **, we received a notice from the Revdex.com and payments to date stil l have not been made Please be advised that all Loan, and Loan extensions along with Letters to purchaser are available upon request Thank you for your cooperation, We can be reached at ###-###-####

Revdex.com:At this time, I have not been contacted by UpState Cars regarding complaint ID ***.Sincerely,*** ***

?The business has responded. Please read below.
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In response to claim made on August **, 2014. The referenced 2000 Jeep Grand Cherokee VIN # [redacted], with 149319 miles, purchaser in...

November 2013. The vehicle was inspected and approved by a licensed inspection station (dealership is not an inspection station). The purchaser gave a down payment and financed the balance, signed an Agreement and Bill of Sale that states “The vehicle is Sold As is with a 30 day warranty on engine and transmission ONLY, electrical parts are not covered by Warranty”. The Purchaser then signed a Promissory Note for the Balance, which payments were to be made on December 2013, January 2014, February 2014, March 2014, April 2014, and May 2014. All payments have been made Late. The December payment was made on January *, 2014. The January payment was made on March 2014, February payment was also made in March 2014. We did not hear from the purchaser again after that until the Accountant sent a letter to purchaser dated May **, 2014 advising the purchaser that his loan was severely delinquent and repossession was the next option. The purchaser called On May **, 2014 upon receipt of the letter and apologized for the delinquency and advised that he had been injured on the job and is currently receiving workers’ compensation and that’s why his payments were delinquent, but since then he has started receiving his compensation checks and will make payments on time from here on. The dealership extended the purchaser the courtesy of extending the loan and placed the repossession on Hold. On May **, 2014 the purchaser called the Dealership and advised that he made an error in the dates he agreed to pay on the satisfaction of the loan. He advised the new dates were June *, 2014 and June *, 2014.
He would make 2 payments in satisfaction of the loan. The first payment due June *, 2014, the purchaser came in on June *, 2014. The purchaser brought proof of his compensation check and pleaded that we take a lessor amount than promised since his compensation check was insignificant and this was all he was going to have for the month. The dealer once again extended the purchaser the courtesy, and asked what was a reasonable amount he could pay and the purchaser advised of the monthly amount. The Dealership made another adjustment to the Loan Date November **, 2013 on June *, 2014. The purchaser signed the Amended Loan and agreed to make 3 payments of a lessor amount on June *, 2014, July *, 2014, and August *, 2014. The purchaser once again did not make good on the New Agreement as promised. 
The purchaser came in to the Dealership on August *, 2014 with a check in the amount of one of the 3 payments agreed upon. The purchaser advised that it has been a hardship on him since his accident and he could not afford the remaining balance. He then began making vital threats. He threatened to place a complaint with the Revdex.com and Call DMV. The Dealer representative advised that we have over extended of courtesy to him and his last 2 payments needed to be made. He said He did not want the pay the last 2 payments, then started stating all types of issues that he had with the vehicle… 8 months later. We went over his warranty and advised that we would look at the vehicle for him but his warranty had expired. He said he just wanted to End the Loan Payments. When advised that the Loan payments needed to be paid. He stormed out of the office making vital threats. Then on August **, 2014 we received a notice from the Revdex.com and payments to date stil l have not been made. 
Please be advised that all Loan, and Loan extensions along with Letters to purchaser are available upon request.
Thank you for your cooperation,
We can be reached at ###-###-####

Review: Attempted to purchase a 2005 Chrylser Pacifica from "Upstate Cars" in September 2014, I looked at the car was given a price of 5,400.00 full purchase price. Spoke to [redacted] in regards to availability of vehicle due to time that had past was assured that car was still not only available but being repaired so that when my down payment was complete I would be able to pick it up. I began making my down payment payments in December ( lost of work ) caused a delay in payments. By January 2015 my down payment amount of 1,400.00 was paid and car was promised to be fixed and in working condition by the weekend. I had to purchase full coverage insurance for the car to be able to obtain plates etc. I did all I was asked to do and still to date have not ever possessed the vehicle. I spoke to the [redacted]" January **,2015 told him that I no longer was intrested in moving foward due to the lack of honesty in his part and wanted a refund of my deposit he told me he needed two weeks to get the check sent from the main Office today January **,2015 when u called to make sure there would in fact be a check he still insists that I take the car, which I do not want because it first needed a engine then a fuel pump and the price went from 5400 to almost 9,500.00 they say it's taxes dmv fees bank fees etc. I have been in touch with the bank on numerous occasions in regards to this sale.Desired Settlement: I would like a cash refund of my deposit as well as the money given to him from the bank to be refunded as well. I have just been informed that this will reflect as a repo on my credit because the car dealer still wants to proceed with the sale. Althought I have explained to the bank I never had physical possession of the vehicle. I was told that being that I never received the car that the contract was/is voided

Review: I bought a 2000 jeep grand cherakee from this dealer they inspected it and the next day the car just started falling apart they keep telling me they will fix it but this has been going on since November and their still giving me the run around also the business goes by other names . They also inspected the car with all these issues including 4 bald tires. Thay are very shady and need to be inspected. If you could help me I would really appreciate it. Thank you, [redacted]Desired Settlement: Refund or repair all problems with the Jeep!!

Business

Response:

?The business has responded. Please read below.

In response to claim made on August **, 2014. The referenced 2000 Jeep Grand Cherokee VIN # [redacted], with 149319 miles, purchaser in November 2013. The vehicle was inspected and approved by a licensed inspection station (dealership is not an inspection station). The purchaser gave a down payment and financed the balance, signed an Agreement and Bill of Sale that states “The vehicle is Sold As is with a 30 day warranty on engine and transmission ONLY, electrical parts are not covered by Warranty”. The Purchaser then signed a Promissory Note for the Balance, which payments were to be made on December 2013, January 2014, February 2014, March 2014, April 2014, and May 2014. All payments have been made Late. The December payment was made on January *, 2014. The January payment was made on March 2014, February payment was also made in March 2014. We did not hear from the purchaser again after that until the Accountant sent a letter to purchaser dated May **, 2014 advising the purchaser that his loan was severely delinquent and repossession was the next option. The purchaser called On May **, 2014 upon receipt of the letter and apologized for the delinquency and advised that he had been injured on the job and is currently receiving workers’ compensation and that’s why his payments were delinquent, but since then he has started receiving his compensation checks and will make payments on time from here on. The dealership extended the purchaser the courtesy of extending the loan and placed the repossession on Hold. On May **, 2014 the purchaser called the Dealership and advised that he made an error in the dates he agreed to pay on the satisfaction of the loan. He advised the new dates were June *, 2014 and June *, 2014.

He would make 2 payments in satisfaction of the loan. The first payment due June *, 2014, the purchaser came in on June *, 2014. The purchaser brought proof of his compensation check and pleaded that we take a lessor amount than promised since his compensation check was insignificant and this was all he was going to have for the month. The dealer once again extended the purchaser the courtesy, and asked what was a reasonable amount he could pay and the purchaser advised of the monthly amount. The Dealership made another adjustment to the Loan Date November **, 2013 on June *, 2014. The purchaser signed the Amended Loan and agreed to make 3 payments of a lessor amount on June *, 2014, July *, 2014, and August *, 2014. The purchaser once again did not make good on the New Agreement as promised.

The purchaser came in to the Dealership on August *, 2014 with a check in the amount of one of the 3 payments agreed upon. The purchaser advised that it has been a hardship on him since his accident and he could not afford the remaining balance. He then began making vital threats. He threatened to place a complaint with the Revdex.com and Call DMV. The Dealer representative advised that we have over extended of courtesy to him and his last 2 payments needed to be made. He said He did not want the pay the last 2 payments, then started stating all types of issues that he had with the vehicle… 8 months later. We went over his warranty and advised that we would look at the vehicle for him but his warranty had expired. He said he just wanted to End the Loan Payments. When advised that the Loan payments needed to be paid. He stormed out of the office making vital threats. Then on August **, 2014 we received a notice from the Revdex.com and payments to date stil l have not been made.

Please be advised that all Loan, and Loan extensions along with Letters to purchaser are available upon request.

Thank you for your cooperation,

We can be reached at ###-###-####