Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I took this loan over after my mother passed away at the time of the loan I was told by [redacted] one of the employees of Upstate FCU that they would receive the title and have my father sign it within days and send it back then it would taken care ofI thought that had been completed as they said they would doThe loan documents that I signed that is attached to this file clearly states on page paragraph ownership of the propertyThat I promise to purchase the property which I did because the loan that I took out paid his loan that he had with Upstate FCUTherefore I never received any cash of any kind for this loanThe only reason I took the loan was for the carWhen my father refused to sign the title I should have been notified right thenIt was not until months later that I was made aware that he refused to sign the title and sell me the carI have the car in my possession and will gladly give it back when he takes over the loanI was there at Upstate FCU in march when another employee called my father to sign the title and he told her that he is not signing the car over and to hold the car in her possession and he would pick it upShe told him that she could not do that if he wants the car back that is fine but he needs to take his loan back that he had at Upstate FCU I am only wanting not to be responsible for someones else property or pay for something that I can never ownI have never been late on any payment even with this terrible situation going onPlease give him back the loan that he had for the car at your establishment so we can be done with this terrible situationHe is the one that backed out on the selling me the car and I am the one being punished for it because I am being held responsible for something that I don't own and will never own according to my fatherIn the loan I signed it was my understanding that I am using the car as collateral how can I do that if I do not and will not own the carThe loan that I signed states that I own the car and until February of I thought I did it was a complete shock to find out that he had refused to sign the title and I was still paying for the car and was unaware that he did not sign the title therefore refusing to sell it to meI would have never taken this loan out knowing that he was not going to sign the titleI have good credit and I pay the insurance on the car anyway and that is in my name so that would have not been an issueI hope that we can get this matter taken care of] Regards, [redacted] ***
Upstate FCU spoke with the complainant on 1/30/14. After discussion, it was mutually agreed that a customer who receives
a $money order should in fact pay for the money order. Even if the bank employee made a mistake on the day the money order was issued and did not take the funds from the customer immediately. After further review, it was noted that the customer did not , in fact, pay any fees to the credit union as a result of this , so no fees were in dispute. The complainant did feel that the customer service and compassion received as a result of the bank error was less than satisfactory. The credit union reviewed their procedures and discussed ways internally to help customers feel better when given unfortunate news about their account. The Credit Union CEO maintains that Upstate FCU has a “personality” of compassion and understanding and will continue to make sure that this message is always conveyed to people dealing with the credit union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I took this loan over after my mother passed away at the time of the loan I was told by [redacted] one of the employees of Upstate FCU that they would receive the title and have my father sign it within 15 days and send it back then it would taken care of. I thought that had been completed as they said they would do. The loan documents that I signed that is attached to this file clearly states on page 3 paragraph 3 ownership of the property. That I promise to purchase the property which I did because the loan that I took out paid his loan that he had with Upstate FCU. Therefore I never received any cash of any kind for this loan. The only reason I took the loan was for the car. When my father refused to sign the title I should have been notified right then. It was not until 11 months later that I was made aware that he refused to sign the title and sell me the car. I have the car in my possession and will gladly give it back when he takes over the loan. I was there at Upstate FCU in march 2015 when another employee called my father to sign the title and he told her that he is not signing the car over and to hold the car in her possession and he would pick it up. She told him that she could not do that if he wants the car back that is fine but he needs to take his loan back that he had at Upstate FCU. I am only wanting not to be responsible for someones else property or pay for something that I can never own. I have never been late on any payment even with this terrible situation going on. Please give him back the loan that he had for the car at your establishment so we can be done with this terrible situation. He is the one that backed out on the selling me the car and I am the one being punished for it because I am being held responsible for something that I don't own and will never own according to my father. In the loan I signed it was my understanding that I am using the car as collateral how can I do that if I do not and will not own the car. The loan that I signed states that I own the car and until February of 2015 I thought I did it was a complete shock to find out that he had refused to sign the title and I was still paying for the car and was unaware that he did not sign the title therefore refusing to sell it to me. I would have never taken this loan out knowing that he was not going to sign the title. I have good credit and I pay the insurance on the car anyway and that is in my name so that would have not been an issue. I hope that we can get this matter taken care of. ]
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I took this loan over after my mother passed away at the time of the loan I was told by [redacted] one of the employees of Upstate FCU that they would receive the title and have my father sign it within days and send it back then it would taken care ofI thought that had been completed as they said they would doThe loan documents that I signed that is attached to this file clearly states on page paragraph ownership of the propertyThat I promise to purchase the property which I did because the loan that I took out paid his loan that he had with Upstate FCUTherefore I never received any cash of any kind for this loanThe only reason I took the loan was for the carWhen my father refused to sign the title I should have been notified right thenIt was not until months later that I was made aware that he refused to sign the title and sell me the carI have the car in my possession and will gladly give it back when he takes over the loanI was there at Upstate FCU in march when another employee called my father to sign the title and he told her that he is not signing the car over and to hold the car in her possession and he would pick it upShe told him that she could not do that if he wants the car back that is fine but he needs to take his loan back that he had at Upstate FCU I am only wanting not to be responsible for someones else property or pay for something that I can never ownI have never been late on any payment even with this terrible situation going onPlease give him back the loan that he had for the car at your establishment so we can be done with this terrible situationHe is the one that backed out on the selling me the car and I am the one being punished for it because I am being held responsible for something that I don't own and will never own according to my fatherIn the loan I signed it was my understanding that I am using the car as collateral how can I do that if I do not and will not own the carThe loan that I signed states that I own the car and until February of I thought I did it was a complete shock to find out that he had refused to sign the title and I was still paying for the car and was unaware that he did not sign the title therefore refusing to sell it to meI would have never taken this loan out knowing that he was not going to sign the titleI have good credit and I pay the insurance on the car anyway and that is in my name so that would have not been an issueI hope that we can get this matter taken care of] Regards, [redacted] ***
Upstate FCU spoke with the complainant on 1/30/14. After discussion, it was mutually agreed that a customer who receives
a $money order should in fact pay for the money order. Even if the bank employee made a mistake on the day the money order was issued and did not take the funds from the customer immediately. After further review, it was noted that the customer did not , in fact, pay any fees to the credit union as a result of this , so no fees were in dispute. The complainant did feel that the customer service and compassion received as a result of the bank error was less than satisfactory. The credit union reviewed their procedures and discussed ways internally to help customers feel better when given unfortunate news about their account. The Credit Union CEO maintains that Upstate FCU has a “personality” of compassion and understanding and will continue to make sure that this message is always conveyed to people dealing with the credit union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I took this loan over after my mother passed away at the time of the loan I was told by [redacted] one of the employees of Upstate FCU that they would receive the title and have my father sign it within 15 days and send it back then it would taken care of. I thought that had been completed as they said they would do. The loan documents that I signed that is attached to this file clearly states on page 3 paragraph 3 ownership of the property. That I promise to purchase the property which I did because the loan that I took out paid his loan that he had with Upstate FCU. Therefore I never received any cash of any kind for this loan. The only reason I took the loan was for the car. When my father refused to sign the title I should have been notified right then. It was not until 11 months later that I was made aware that he refused to sign the title and sell me the car. I have the car in my possession and will gladly give it back when he takes over the loan. I was there at Upstate FCU in march 2015 when another employee called my father to sign the title and he told her that he is not signing the car over and to hold the car in her possession and he would pick it up. She told him that she could not do that if he wants the car back that is fine but he needs to take his loan back that he had at Upstate FCU. I am only wanting not to be responsible for someones else property or pay for something that I can never own. I have never been late on any payment even with this terrible situation going on. Please give him back the loan that he had for the car at your establishment so we can be done with this terrible situation. He is the one that backed out on the selling me the car and I am the one being punished for it because I am being held responsible for something that I don't own and will never own according to my father. In the loan I signed it was my understanding that I am using the car as collateral how can I do that if I do not and will not own the car. The loan that I signed states that I own the car and until February of 2015 I thought I did it was a complete shock to find out that he had refused to sign the title and I was still paying for the car and was unaware that he did not sign the title therefore refusing to sell it to me. I would have never taken this loan out knowing that he was not going to sign the title. I have good credit and I pay the insurance on the car anyway and that is in my name so that would have not been an issue. I hope that we can get this matter taken care of. ]
Regards,
[redacted]