Upstate Management Services

Upstate Management Services (UMS) is in receipt of the complaint filed by Ms*** as referenced above. UMS' business is solely a back office support company of which offers payment processing functions for companies. Please note, UMS was not dealing directly with Ms*** but rather
processing her payments for the company the Ms. *** was dealing withThe entity that Ms*** was dealing with is *** *** *** was a client of UMS.I brought this matter to the attention of *** and they have informed me that they have sent Ms*** a settled in full letterThis letter should be presented to anyone whom claims Ms*** still owes on this accountI have attached acopy of the letter *** has sent to Ms***.If you should require additional information, please do not hesitate to contact the undersignedThank you for yourattention and cooperation with regard to this matter.Sincerely,JENNIFER ** A***Chief Compliance OfficerEnclosure

Dear Sir and/or Madam:Upstate Management Services LLC (UMS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, UMS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms***’s complaint to our attention and
we appreciate the opportunity to respondUpon receiving notification of Ms***’s complaint, we conducted an internal investigation with regard to this matter and UMS has concluded that we respectfully disagree with Ms***’s allegations.A review of the account shows that the last call that was placed on this account was April 26, According to MsRiggins, ‘I continue to get vulgar, abusive calls from the following numbers: ###-###-####, ###-###-####.’ When called, ###-###-####, answers as *** Debt Holdings and when called, ###-###-####, answers to ‘*** Financial,” a company in New Jersey whom we have no affiliation with.Given the above, we believe that Ms*** may be confusing UMS with another companyI believe you will find this matter to be resolved in a fair and appropriate manner.Please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,JENNIFER MA***Chief Compliance Officer

Upstate Management Services (UMS) is in receipt of the complaint filed by Ms*** as referenced above. UMS' business is solely a back office support company of which offers payment processing functions for companies. Please note, UMS was not dealing directly with Ms*** but rather
processing her payments for the company the Ms. *** was dealing withThe entity that Ms*** was dealing with is *** *** *** was a client of UMS. I brought this matter to the attention of *** and they have informed me that they have sent Ms*** a settled in full letterThis letter should be presented to anyone whom claims Ms*** still owes on this accountI have attached a copy of the letter *** has sent to Ms*** dated 3/14/15..If you should require additional information, please do not hesitate to contact the undersignedThank you for your attention and cooperation with regard to this matter.Sincerely,JENNIFER *A***Chief Compliance OfficerEnclosure

August9, 2016Revdex.comBryant Woods SouthAmherst, New York 14228Attn: *** *** ***Complaint HandlerRe: *** *** *** *** ***Dear Ms***:Upstate Management SeNices (UMS) is in receipt of the complaint filed by *** *** as referenced above. UMS'
business is solely a back office support company of which offers payment processing functions for companies. Please note, UMS was not dealing directly with Ms*** but rather processing her payments for the company the Ms*** was dealing withThe entity that Ms*** was dealing with is *** *** *** is a client of UMS.I brought this matter to the attention of *** and they have informed me that they have sent Ms*** a settled in full letterThis letter should be presented to anyone whom claims Ms*** still owes on this accountI have attached a copy of the letter *** has sent to Ms***. If you should require additional information, please do not hesitate to contact the undersignedThank you for your attention and cooperation with regard to this matter.Sincerely,JENNIFER MA***Chief Compliance OfficerEnclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]