I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is implied, in the response received from *** ***, that I received remote when I bought the car and that is not the caseI asked for a remote because I did not receive it when the car was purchasedAt the time of sale the car had approximately miles on it; the remote should have been included because it was listed on the Information Sheet (located on the driver window of the car)I brought the information sheet to Mr***'s attention, when he told me he didn't know if the truck came with a remoteI kept all my documentation; including the information sheet on the car window. Regarding, the manual being able to downloaded onlineMr*** did not explain this to me, when he was giving his sales pitch.It has been a nightmare dealing with the dealership and *** ***I do not appreciate the deception in *** ***'s responseThe dealership is making it seem like I am asking for something for freeWhich is not the case; I am only asked for what should have been given to me (regarding the remote). My daughters told me, I should have walked out of the dealership when the salesman told me he was a preacherMy daughters hav nothing against preachers but their thoughts are that when you are at peace spiritually you don't have to announce itIt will be shown in your actions and integrityIn hindsight, I guess I should have walked out of the dealership that day.My last question is, will my maintenance package be honored at other Kia dealerships? I do not want to ever support Kia of Lynchburg in any manner.
Regards,
*** ***
Tell us why here...To Whom It May Concern
Re: *** ***
To Whom It may Concern-
Mrs *** has been a patient in our practice for several years (to present) and has undergone botox and *** injections on 5/24/12, 3/31/14, 6/22/15, 12/18/and finally
on 4/15/16. At her first visit she reviewed and signed a consent form for botox injection and she signed one for *** injection on her visit on 12/18/15. Both of these consent forms clearly document the risk of eyelid droop following injection. This is not a common complication but is not by any means rare. The patient was treated without incident four times and was very pleased. When she developed the eyelid droop I saw her in the office as soon as she calledThe problem is temporary and can be mitigated using eye drops. I wrote her a prescription for the eye drops but she chose note to use the drops. At no time did she have an eye infection and the lid droop did not prevent her from working.
We have a standing office policy that we do not refund botox / disport patients who are unhappy . We and other practices have found that people try to take advantage of this to avoid paying for the service. I did offer to treat her the next time at no cost to offset any inconvenience but she declined that offer. I think that I have extremely fair and reasonable with the patient. Please do not hesitate to call if you have any questions
*** ** *** *** MD
This is in regards to ID #[redacted]. At our dealership we take a lot pride in our inventory & providing a Q certification on all of our pre-owned cars up to 100,000 miles as well.However it was a pre-owned car. Not all of our used cars have 2 keys or 2 remotes. Not all of our used cars...
have Manuals. Now available online services provide access to used car manuals. She never showed interest of either to the sales person that sold her the car & when her daughter expressed the interest of the second remote & that she wanting another we provided the additional remote at no cost to the customer.Under normal circumstances the customer if wanting a second key or remote purchased we offer from our part department at our cost and we will program at no charge. When pricing our cars as this could become costly we do not provide additional keys for our used cars. If they come with 2 keys we pass them along to the new owner. As this customer mentioned we ordered a new key for her at “NO” cost on her behalf.Because we want all of our customers totally satisfied & now that we are aware of the situation we have also ordered a manual at no cost to the customer involved. We also have no problem with apologizing to our customer for any misunderstanding. The customer will receive the manual in the mail and we will consider the matter closed.Sincerely ,[redacted]Kia of LynchburgSales Manager[redacted]###-###-####Fax-###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
This does not resolve mine compliant because I could not work. I could not see. I lost a lot of money behind his mistake. Like the Dr. said I have been a good customer up until now. I came to look better not to look like a clown.
and mine eye is no getting better. I just want my money back!!!!!!!! I am in the beauty business and now I look like a freak if it had been someone on TV they would have did things different. my eye may be a little thing to you BUT my eye is a very BIG thing to me!
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is implied, in the response received from *** ***, that I received remote when I bought the car and that is not the caseI asked for a remote because I did not receive it when the car was purchasedAt the time of sale the car had approximately miles on it; the remote should have been included because it was listed on the Information Sheet (located on the driver window of the car)I brought the information sheet to Mr***'s attention, when he told me he didn't know if the truck came with a remoteI kept all my documentation; including the information sheet on the car window. Regarding, the manual being able to downloaded onlineMr*** did not explain this to me, when he was giving his sales pitch.It has been a nightmare dealing with the dealership and *** ***I do not appreciate the deception in *** ***'s responseThe dealership is making it seem like I am asking for something for freeWhich is not the case; I am only asked for what should have been given to me (regarding the remote). My daughters told me, I should have walked out of the dealership when the salesman told me he was a preacherMy daughters hav nothing against preachers but their thoughts are that when you are at peace spiritually you don't have to announce itIt will be shown in your actions and integrityIn hindsight, I guess I should have walked out of the dealership that day.My last question is, will my maintenance package be honored at other Kia dealerships? I do not want to ever support Kia of Lynchburg in any manner.
Regards,
*** ***
Tell us why here...To Whom It May Concern
Re: *** ***
To Whom It may Concern-
Mrs *** has been a patient in our practice for several years (to present) and has undergone botox and *** injections on 5/24/12, 3/31/14, 6/22/15, 12/18/and finally
on 4/15/16. At her first visit she reviewed and signed a consent form for botox injection and she signed one for *** injection on her visit on 12/18/15. Both of these consent forms clearly document the risk of eyelid droop following injection. This is not a common complication but is not by any means rare. The patient was treated without incident four times and was very pleased. When she developed the eyelid droop I saw her in the office as soon as she calledThe problem is temporary and can be mitigated using eye drops. I wrote her a prescription for the eye drops but she chose note to use the drops. At no time did she have an eye infection and the lid droop did not prevent her from working.
We have a standing office policy that we do not refund botox / disport patients who are unhappy . We and other practices have found that people try to take advantage of this to avoid paying for the service. I did offer to treat her the next time at no cost to offset any inconvenience but she declined that offer. I think that I have extremely fair and reasonable with the patient. Please do not hesitate to call if you have any questions
*** ** *** *** MD
This is in regards to ID #[redacted]. At our dealership we take a lot pride in our inventory & providing a Q certification on all of our pre-owned cars up to 100,000 miles as well.However it was a pre-owned car. Not all of our used cars have 2 keys or 2 remotes. Not all of our used cars...
have Manuals. Now available online services provide access to used car manuals. She never showed interest of either to the sales person that sold her the car & when her daughter expressed the interest of the second remote & that she wanting another we provided the additional remote at no cost to the customer.Under normal circumstances the customer if wanting a second key or remote purchased we offer from our part department at our cost and we will program at no charge. When pricing our cars as this could become costly we do not provide additional keys for our used cars. If they come with 2 keys we pass them along to the new owner. As this customer mentioned we ordered a new key for her at “NO” cost on her behalf.Because we want all of our customers totally satisfied & now that we are aware of the situation we have also ordered a manual at no cost to the customer involved. We also have no problem with apologizing to our customer for any misunderstanding. The customer will receive the manual in the mail and we will consider the matter closed.Sincerely ,[redacted]Kia of LynchburgSales Manager[redacted]###-###-####Fax-###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
This does not resolve mine compliant because I could not work. I could not see. I lost a lot of money behind his mistake. Like the Dr. said I have been a good customer up until now. I came to look better not to look like a clown.
and mine eye is no getting better. I just want my money back!!!!!!!! I am in the beauty business and now I look like a freak if it had been someone on TV they would have did things different. my eye may be a little thing to you BUT my eye is a very BIG thing to me!