In response to the complaint that was filed, I had sent the report to the client shortly after I had completed the inspectionA couple of weeks later I noticed that the client had not viewed the inspection reportAt that point I resent the report via emailSince I received the complaint, I once again resent the report via email along with a mailed hard copy of the reportAs of today the emailed report had not been viewed by the clientI verified the email, and I do have the correct emailAt this point the client should have the hard copy of the report as well as a emailed copy Sincerely, [redacted]
There was a delay in getting the report to the customer in a timely manor due to the increased volume of business at the timeThe full report was sent to the client and found to be satisfactory
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I never received any emails from the business containing a property inspection report, nor did I ever receive a hard copy in the mailAdded to which repeated phone calls and voice messages went unansweredMy brother made a visit to the business address listed and stated that it appeared to be vacantThere was no attempt to resolve this issue until this complaint has been filedAt this point I would like a full refund for the report that is no longer needed Regards, [redacted]
Good Morning,The customer has received the report and has viewed all documentsI do understand the importance of getting the reports out in a timely mannerDue to the overwhelming work load and some health issues, it took longer than expected in getting the report completedAgain, the customer
has received the report and hopefully finds it to be satisfactory
[redacted], Sorry for the late reply. I have mailed two hard copies of this report to the client at the address that he provided ([redacted] Road) and have emailed it several times to the email address that was provided. I checked his email address to make sure it was correct and it is. If he's getting your emails, he should be getting mine. I would like to resolve this matter as well. Please reply to [email protected]. Using your email reader's reply button will use the correct reply email address. Thanks This email contains a link to a Home Inspection report that has been password protected for your viewing. Click the link below and then supply the provided password to view it. Password: [redacted] Go to [redacted] You can also use this email to forward a copy of the report to other people that have permission to view it. Thank You, [redacted] Upstate Property Inspections
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I never received any emails from the business containing a property inspection report, nor did I ever receive a hard copy in the mail. Added to which repeated phone calls and voice messages went unanswered. My brother made a visit to the business address listed and stated that it appeared to be vacant. There was no attempt to resolve this issue until this complaint has been filed. At this point I would like a full refund for the report that is no longer needed.
Regards,
[redacted]
In response to the complaint that was filed, I had sent the report to the client shortly after I had completed the inspection. A couple of weeks later I noticed that the client had not viewed the inspection report. At that point I resent the report via email. Since I received the complaint, I once...
again resent the report via email along with a mailed hard copy of the report. As of today the emailed report had not been viewed by the client. I verified the email, and I do have the correct email. At this point the client should have the hard copy of the report as well as a emailed copy. Sincerely, [redacted]
There was a delay in getting the report to the customer in a timely manor due to the increased volume of business at the time. The full report was sent to the client and found to be satisfactory.
We signed a pre-inspection agreement that only discussed what they would inspect and that they are not liable. It was verbal discussion at the start of the inspection where I was told it takes a few days for inspection report and that radon testing he would pick up the equipment on that Thursday (9/22) and send me those results once he received them. I was told that I would be emailed a log in and password to use to view the report. That is why we waited until the following Monday to attempt to call the company. They decided they would refuse to call us back or respond to any of our emails. I have had several building Inspections performed for me in the past by different company's and many of which hand you a written report at the end of the inspection. Others email it a few days after. This company decided it was best to discontinue any communications and not send agreed upon report until threatened with legal action
In response to the complaint that was filed, I had sent the report to the client shortly after I had completed the inspectionA couple of weeks later I noticed that the client had not viewed the inspection reportAt that point I resent the report via emailSince I received the complaint, I once again resent the report via email along with a mailed hard copy of the reportAs of today the emailed report had not been viewed by the clientI verified the email, and I do have the correct emailAt this point the client should have the hard copy of the report as well as a emailed copy Sincerely, [redacted]
There was a delay in getting the report to the customer in a timely manor due to the increased volume of business at the timeThe full report was sent to the client and found to be satisfactory
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I never received any emails from the business containing a property inspection report, nor did I ever receive a hard copy in the mailAdded to which repeated phone calls and voice messages went unansweredMy brother made a visit to the business address listed and stated that it appeared to be vacantThere was no attempt to resolve this issue until this complaint has been filedAt this point I would like a full refund for the report that is no longer needed Regards, [redacted]
Good Morning,The customer has received the report and has viewed all documentsI do understand the importance of getting the reports out in a timely mannerDue to the overwhelming work load and some health issues, it took longer than expected in getting the report completedAgain, the customer
has received the report and hopefully finds it to be satisfactory
[redacted], Sorry for the late reply. I have mailed two hard copies of this report to the client at the address that he provided ([redacted] Road) and have emailed it several times to the email address that was provided. I checked his email address to make sure it was correct and it is. If he's getting your emails, he should be getting mine. I would like to resolve this matter as well. Please reply to [email protected]. Using your email reader's reply button will use the correct reply email address. Thanks This email contains a link to a Home Inspection report that has been password protected for your viewing. Click the link below and then supply the provided password to view it. Password: [redacted] Go to [redacted] You can also use this email to forward a copy of the report to other people that have permission to view it. Thank You, [redacted] Upstate Property Inspections
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I never received any emails from the business containing a property inspection report, nor did I ever receive a hard copy in the mail. Added to which repeated phone calls and voice messages went unanswered. My brother made a visit to the business address listed and stated that it appeared to be vacant. There was no attempt to resolve this issue until this complaint has been filed. At this point I would like a full refund for the report that is no longer needed.
Regards,
[redacted]
In response to the complaint that was filed, I had sent the report to the client shortly after I had completed the inspection. A couple of weeks later I noticed that the client had not viewed the inspection report. At that point I resent the report via email. Since I received the complaint, I once...
again resent the report via email along with a mailed hard copy of the report. As of today the emailed report had not been viewed by the client. I verified the email, and I do have the correct email. At this point the client should have the hard copy of the report as well as a emailed copy. Sincerely, [redacted]
There was a delay in getting the report to the customer in a timely manor due to the increased volume of business at the time. The full report was sent to the client and found to be satisfactory.
We signed a pre-inspection agreement that only discussed what they would inspect and that they are not liable. It was verbal discussion at the start of the inspection where I was told it takes a few days for inspection report and that radon testing he would pick up the equipment on that Thursday (9/22) and send me those results once he received them. I was told that I would be emailed a log in and password to use to view the report. That is why we waited until the following Monday to attempt to call the company. They decided they would refuse to call us back or respond to any of our emails. I have had several building Inspections performed for me in the past by different company's and many of which hand you a written report at the end of the inspection. Others email it a few days after. This company decided it was best to discontinue any communications and not send agreed upon report until threatened with legal action