UpSwapIt.com

As Stated by the BusinessWe knew that this was a scam when we received the initial request for return and we proactively called Amazon to notify them of this fraudulent return (Case [redacted] 61)We received the phone back on 9/The customer listed on this order is JLSSXXXth Avenue Pembroke PinesSw miami, florida Phone:XXX-XXX-XXXXI called this customer on 9/when received the phoneMrSsaid that he didn't know anything about the phone because it was purchased by his nephew in the Dominican Republic who was using MrSAmazon account and his address in Miami, FL as a way to purchase from outside the countryMrSsaid he received the phone from us and simply forwarded it to his nephew in Dominican RepubliciPhones are one of the most stolen items in the worldThis includes E-CommerceThere is a never ending attempt to commit fraud via online sites such as Amazon in order to gain a free iPhoneThis is exactly the case with this customerPart of our attempt to stop these types of crimes is that we meticulously record the Electronic Serial Number (ESN) for each and every mobile device in our possessionWe record the ESN on the way in to our facility and we record it again on the invoice as the device is shipped out of our facilityThe first thing we do when we receive a return of any kind is to verify that it is the same item that we originally shipped for that order by comparing the ESN of the returned device to the ESN listed on our invoiceWhen we compared the ESN of the phone that was returned to us for this order it did NOT match the device that we shipped this customerThe nephew from Dominican Republic called our office yesterday afternoon asking for his refund and when we confronted him about the mismatched ESN he denied making a switchHe also threatened to disparage our company on Amazon feedback as well as other social media if we did not refund himI agreed to have my technicians look closer at the phone to see if we could uncover anything that might validate his claimsHere is what we found: The ESN of the device we shipped is [redacted] The ESN that is etched on the back cover of the phone that was sent back to us is [redacted] which is BLACKLISTED (https://***a.com/esn/results)When my technician repaired the damaged phone that he returned to us enough so that we could power it on and read the ESN that is listed in the firmware settings it is a completely different ESN than what is etched on the back cover and reads [redacted] which is also BLACKLISTED (https:// [redacted] .com/esn/results)Clearly this customer kept the phone we sent him and returned a cracked, damaged and blacklisted device with a separate back cover from a separate blacklisted device in an attempt to get a refund which means he gets a free iPhoneWhen he realized we caught him red handed he attempted to bully is into giving his refund by filing claims and posting liesOther companies will pay these criminals/blackmailers off to avoid negative publicity and consider it a cost of doing businessThis customer had a broken phone in the Dominican RepublicHe used his uncles Amazon account to purchase the exact same model and color phone from us via AmazonHe then returned his broken phone to us to pass it off as the original one that we sent him to get a refund and keep the good phone that we sent himThis scam is unsophisticated and was easy to spotUpswapit.com

Ordered a iPhone After days I received email to contact themThey said they didn't have the color I ordered but they did have the same phone in a different colorI said that's fine I will take the color you have After another or days I still did not have a phone I called and they had not mailed my phone and didn't even have a phone to send meOffered to send the next one they gotI refused and asked for my money backI paid using paypalI did receive prompt crefit

As Stated by the Business. We knew that this was a scam when we received the initial request for return and we proactively called Amazon to notify them of this fraudulent return (Case 14[redacted]61). We...

received the phone back on 9/22. The customer listed on this order is J. L. S. S. XXXth Avenue Pembroke Pines1150 Sw miami, florida 33029. Phone:XXX-XXX-XXXX. I called this customer on 9/22 when received the phone. Mr. S. said that he didn't know anything about the phone because it was purchased by his nephew in the Dominican Republic who was using Mr. S. Amazon account and his address in Miami, FL as a way to purchase from outside the country. Mr. S. said he received the phone from us and simply forwarded it to his nephew in Dominican Republic. iPhones are one of the most stolen items in the world. This includes E-Commerce. There is a never ending attempt to commit fraud via online sites such as Amazon in order to gain a free iPhone. This is exactly the case with this customer. Part of our attempt to stop these types of crimes is that we meticulously record the Electronic Serial Number (ESN) for each and every mobile device in our possession. We record the ESN on the way in to our facility and we record it again on the invoice as the device is shipped out of our facility. The first thing we do when we receive a return of any kind is to verify that it is the same item that we originally shipped for that order by comparing the ESN of the returned device to the ESN listed on our invoice. When we compared the ESN of the phone that was returned to us for this order it did NOT match the device that we shipped this customer. The nephew from Dominican Republic called our office yesterday afternoon asking for his refund and when we confronted him about the mismatched ESN he denied making a switch. He also threatened to disparage our company on Amazon feedback as well as other social media if we did not refund him. I agreed to have my technicians look closer at the phone to see if we could uncover anything that might validate his claims. Here is what we found: The ESN of the device we shipped is 013[redacted]7507. The ESN that is etched on the back cover of the phone that was sent back to us is 0138[redacted]6411 which is BLACKLISTED (https://[redacted]a.com/esn/results). When my technician repaired the damaged phone that he returned to us enough so that we could power it on and read the ESN that is listed in the firmware settings it is a completely different ESN than what is etched on the back cover and reads 013[redacted]033718 which is also BLACKLISTED (https://[redacted].com/esn/results). Clearly this customer kept the phone we sent him and returned a cracked, damaged and blacklisted device with a separate back cover from a separate blacklisted device in an attempt to get a refund which means he gets a free iPhone. When he realized we caught him red handed he attempted to bully is into giving his refund by filing claims and posting lies. Other companies will pay these criminals/blackmailers off to avoid negative publicity and consider it a cost of doing business. This customer had a broken phone in the Dominican Republic. He used his uncles Amazon account to purchase the exact same model and color phone from us via Amazon. He then returned his broken phone to us to pass it off as the original one that we sent him to get a refund and keep the good phone that we sent him. This scam is unsophisticated and was easy to spot. Upswapit.com

Dear Revdex.com:
I am complaining about the treatment I received from the company UpSwapIt.com.
On August 27th I reached an agreement to sell my Verizon-Samsung Galaxy S4 phone to this company for $90. I said it was in Pristine condition. In the time I had it, it was never dropped, had a Gorilla glass protector on it and was always carried in a leather holder on my belt.
I was forced to remove the Gorilla glass protector before sending it to the firm, but it was packed in the original box I received it in from Verizon and I made sure there was plastic over the screen and that box was packed with bubble wrap inside a larger box.
On September 1st I received an email from UpSwapIt.com saying that they labeled my phone as only "Good" and hence they would give me $55 for it. If I did not accept the offer they said they would return the phone to me. I sent them a Pristine phone without blemish with no operational problems and I'm not sure what they would have returned to me so I had to accept the offer.
To operate in such a manner seems like they took advantage of the faceless contact and their possession of my phone to scam me. I am dependable but they did not operate in that manner.
Levi N.

Ordered a iPhone 6. After 11 days I received email to contact them. They said they didn't have the color I ordered but they did have the same phone in a different color. I said that's fine I will take the color you have. After another 12 or 13 days I still did not have a phone. I called and they had not mailed my phone and didn't even have a phone to send me. Offered to send the next one they got. I refused and asked for my money back. I paid using paypal. I did receive prompt crefit.

Dear Revdex.com:

I am complaining about the treatment I received from the company UpSwapIt.com.

On August 27th I reached an agreement to sell my Verizon-Samsung Galaxy S4 phone to this company for $90. I said it was in Pristine condition. In the time I had it, it was never dropped, had a Gorilla glass protector on it and was always carried in a leather holder on my belt.

I was forced to remove the Gorilla glass protector before sending it to the firm, but it was packed in the original box I received it in from Verizon and I made sure there was plastic over the screen and that box was packed with bubble wrap inside a larger box.

On September 1st I received an email from UpSwapIt.com saying that they labeled my phone as only "Good" and hence they would give me $55 for it. If I did not accept the offer they said they would return the phone to me. I sent them a Pristine phone without blemish with no operational problems and I'm not sure what they would have returned to me so I had to accept the offer.

To operate in such a manner seems like they took advantage of the faceless contact and their possession of my phone to scam me. I am dependable but they did not operate in that manner.

Levi N.

Review: Dear Revdex.com: We bought a phone from this company and we had it delivered to our home, the box was intact and in perfect condition. When we opened the box the phone was:1: With the screen cracked2: It was not functional (Didn't turn on)Upon this, we decided to return it (within 30 days warranty time of the company) stating that the phone was not functional and requested a full refund for our purchase. When they received the phone back approximately 3 days later they called us and told us that the phone they got from us was not the phone they sent in first instance. Immediately this gave us an scam alert, because it was our word against them. On the phone we repeatedly told them that the phone we received was broken and not functional, They didn't believe us and said that we wouldn't get our money back. This is very frustrating we have lost our money and have no phone. In our opinion they are talking advantage of the faceless service and scamming people by sending them broken and non functional phones and then stating that was not the phone they sent in first place. How can we control this? How we as costumers can get protected from this kind of scam of allegations.Desired Settlement: Our desired resolution is to get back the our full refund of 254 US they already charged from our credit card, because we received a broken phone and we returned it within warranty time.

Business

Response:

As Stated by the Business. We knew that this was a scam when we received the initial request for return and we proactively called Amazon to notify them of this fraudulent return (Case 14[redacted]61). We received the phone back on 9/22. The customer listed on this order is J. L. S. S. XXXth Avenue Pembroke Pines1150 Sw miami, florida 33029. Phone:XXX-XXX-XXXX. I called this customer on 9/22 when received the phone. Mr. S. said that he didn't know anything about the phone because it was purchased by his nephew in the Dominican Republic who was using Mr. S. Amazon account and his address in Miami, FL as a way to purchase from outside the country. Mr. S. said he received the phone from us and simply forwarded it to his nephew in Dominican Republic. iPhones are one of the most stolen items in the world. This includes E-Commerce. There is a never ending attempt to commit fraud via online sites such as Amazon in order to gain a free iPhone. This is exactly the case with this customer. Part of our attempt to stop these types of crimes is that we meticulously record the Electronic Serial Number (ESN) for each and every mobile device in our possession. We record the ESN on the way in to our facility and we record it again on the invoice as the device is shipped out of our facility. The first thing we do when we receive a return of any kind is to verify that it is the same item that we originally shipped for that order by comparing the ESN of the returned device to the ESN listed on our invoice. When we compared the ESN of the phone that was returned to us for this order it did NOT match the device that we shipped this customer. The nephew from Dominican Republic called our office yesterday afternoon asking for his refund and when we confronted him about the mismatched ESN he denied making a switch. He also threatened to disparage our company on Amazon feedback as well as other social media if we did not refund him. I agreed to have my technicians look closer at the phone to see if we could uncover anything that might validate his claims. Here is what we found: The ESN of the device we shipped is 013[redacted]7507. The ESN that is etched on the back cover of the phone that was sent back to us is 0138[redacted]6411 which is BLACKLISTED (https://[redacted]a.com/esn/results). When my technician repaired the damaged phone that he returned to us enough so that we could power it on and read the ESN that is listed in the firmware settings it is a completely different ESN than what is etched on the back cover and reads 013[redacted]033718 which is also BLACKLISTED (https://[redacted].com/esn/results). Clearly this customer kept the phone we sent him and returned a cracked, damaged and blacklisted device with a separate back cover from a separate blacklisted device in an attempt to get a refund which means he gets a free iPhone. When he realized we caught him red handed he attempted to bully is into giving his refund by filing claims and posting lies. Other companies will pay these criminals/blackmailers off to avoid negative publicity and consider it a cost of doing business. This customer had a broken phone in the Dominican Republic. He used his uncles Amazon account to purchase the exact same model and color phone from us via Amazon. He then returned his broken phone to us to pass it off as the original one that we sent him to get a refund and keep the good phone that we sent him. This scam is unsophisticated and was easy to spot. Upswapit.com

Ordered a iPhone 6. After 11 days I received email to contact them. They said they didn't have the color I ordered but they did have the same phone in a different color. I said that's fine I will take the color you have. After another 12 or 13 days I still did not have a phone. I called and they had not mailed my phone and didn't even have a phone to send me. Offered to send the next one they got. I refused and asked for my money back. I paid using paypal. I did receive prompt crefit.