Our company did service the property at [redacted] , but [redacted] *** was not our customer for this work nor did he pay for the service call, the work performed, or the parts needed.The proper parts were installed and tested, and all work was completed on November 29, 2014, at which time the old parts were brought back to our shop by the technician and disposed ofIt is not our policy to keep broken or damaged parts after new parts are installed.Mr [redacted] contatced our office in Marchwanting his parts back and I attempted to explain the parts were not his as he was not out customer for the work performed and also advised we had disposed of the old parts.Since it had been nearly months since we serviced the property, I did advise him there would be a charge for a service call if he wanted us to come to the property and check the range.Mr [redacted] wanted us to come out and service this as a warranty call and I again advised him this did not qualify and if he wanted us to come out, there would be a charge.After a lengthy discussion, I did advise him I had other calls holding and if he wanted us to service the issue he was having, to please call us back and we would arrange service.Please feel free to contact me if I may be of further assistance
Our company did service the property at [redacted] , but [redacted] *** was not our customer for this work nor did he pay for the service call, the work performed, or the parts needed.The proper parts were installed and tested, and all work was completed on November 29, 2014, at which time the old parts were brought back to our shop by the technician and disposed ofIt is not our policy to keep broken or damaged parts after new parts are installed.Mr [redacted] contatced our office in Marchwanting his parts back and I attempted to explain the parts were not his as he was not out customer for the work performed and also advised we had disposed of the old parts.Since it had been nearly months since we serviced the property, I did advise him there would be a charge for a service call if he wanted us to come to the property and check the range.Mr [redacted] wanted us to come out and service this as a warranty call and I again advised him this did not qualify and if he wanted us to come out, there would be a charge.After a lengthy discussion, I did advise him I had other calls holding and if he wanted us to service the issue he was having, to please call us back and we would arrange service.Please feel free to contact me if I may be of further assistance