Uptown Square Apartments

Dear ***,Thank you for your explanation as it relates to your deposit refund with Uptown Square We strive to provide superior customer service and with you refund, it appears that we have fallen short of that expectation After reviewing the information that you have provided and your lease file, we have decided to refund the charge to touch up clean the apartment, $20, and the cost to clean the carpets, $78, for a total additional refund of $ This is the amount that was taken out of your deposit and we have started the processing of your $refund and it will be sent to the forwarding address that you provided to Uptown Square as soon as possibleRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would also like to personally say thank you to [redacted] regarding the issueI understand that they have had some technology issues and I truly appreciate all of their assistance on this Sincerely, [redacted]

Good morning ***, Let me start by apologizing for the delayed response to your multiple inquiries with Uptown Square We strive to offer excellent customer service at all times and in this instance we did not meet those expectations Our phones were inoperable for days which
definitely hindered our ability to respond to the voicemails that we were receiving each day With that being said, we have sent a request to refund your full deposit of $to our accounting team and they will cut a check and mail it to you Our phones are working again and if you can call our office at *** or email us at *** to provide a forwarding address for your refund, that would be greatly appreciated Please let me know if you have any questions. Thank you, *** KonopkaArea ManagerUptown Square Apartments

Dear [redacted],Thank you for your explanation as it relates to your deposit refund with Uptown Square.  We strive to provide superior customer service and with you refund, it appears that we have fallen short of that expectation.  After reviewing the information that you have provided and your...

lease file, we have decided to refund the charge to touch up clean the apartment, $20, and the cost to clean the carpets, $78, for a total additional refund of $98.  This is the amount that was taken out of your deposit and we have started the processing of your $98 refund and it will be sent to the forwarding address that you provided to Uptown Square as soon as possible. Regards, [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I really appreciate that they listened and understood my position.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also like to personally say thank you to [redacted] regarding the issue. I understand that they have had some technology issues and I truly appreciate all of their assistance on this.
Sincerely,
[redacted]