[redacted] - Thanks for getting this to me As for the customers statements We do have a policy on damageIt is clear on the bill of lading At the current time the damages have been assessed and repairedAnd the claim is to be handled Two tables were repaired and a payout for the remaining damage was offered and accepted This should should be closed by end of week as I am just waiting on a response from customer as to when table and check should be delivered Thanks Todd [redacted]
I do agree that on the date of service the customer did call and explain that the crew did not have tools with them and were unable to put the bed back together, and if there was any compensation that could be refunded due to time loss and inconvenience of unassembled bed I did offer a one hour refund which customer accepted Yes our bookkeeper had a short week that week, and wasn’t able to get the check out right away As for the delay thereafter, as I was told by the bookkeeper she was awaiting for new checks to arrive as she had opened a new bank account with a new processing company As for a full refund, I would never agree to such an erroneous and preposterous refund based on the damages in question The customer received the refund in the amount she was promised Uptown Transfer,
I am rejecting this response because:As an A+ BBB business I would expect them to honor their promised delivery date(s) for a refund. In the mean time I've had to patch and repaint two walls, special order a new support piece for my bed, find a replacement piece for my daughter's bed, put my daughter'sbed together, order replacement glassware, not to mention call the business 4 times before incurring additional cost of a courier to pick up the full refund I was promised, only to find it was only a 1 hour refund on delivery. Any other business would issue a full refund just for the unfulfilled "Promised by" dates.
[redacted] - Thanks for getting this to me As for the customers statements We do have a policy on damageIt is clear on the bill of lading At the current time the damages have been assessed and repairedAnd the claim is to be handled Two tables were repaired and a payout for the remaining damage was offered and accepted This should should be closed by end of week as I am just waiting on a response from customer as to when table and check should be delivered Thanks Todd [redacted]
I do agree that on the date of service the customer did call and explain that the crew did not have tools with them and were unable to put the bed back together, and if there was any compensation that could be refunded due to time loss and inconvenience of unassembled bed I did offer a one hour refund which customer accepted Yes our bookkeeper had a short week that week, and wasn’t able to get the check out right away As for the delay thereafter, as I was told by the bookkeeper she was awaiting for new checks to arrive as she had opened a new bank account with a new processing company As for a full refund, I would never agree to such an erroneous and preposterous refund based on the damages in question The customer received the refund in the amount she was promised Uptown Transfer,
I am rejecting this response because:As an A+ BBB business I would expect them to honor their promised delivery date(s) for a refund. In the mean time I've had to patch and repaint two walls, special order a new support piece for my bed, find a replacement piece for my daughter's bed, put my daughter'sbed together, order replacement glassware, not to mention call the business 4 times before incurring additional cost of a courier to pick up the full refund I was promised, only to find it was only a 1 hour refund on delivery. Any other business would issue a full refund just for the unfulfilled "Promised by" dates.