UR Enterprises Inc

The customer requests to know when he was late:
10/29/14: We called the customer because he was past due
10/30/14: Customer was still overdueStated he was out of town and would be in that day
11/4/2014: Customer was overdue and stated he would be in the next day with a payment
11/5/2014: Customer was still overdue and said he would be in with a payment
Cash rentals are high risk for usWe have agreements with cash customers that they must come in and make payments to extendIf the cash rental extension agreement is not honored by the customer a credit card will be requiredIt is unreasonable to expect us to have to call the customer numerous times to remind him about payments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
Please provide one time in which I was late, I sent in a representative to make payment of cash as agreed and promised.Your agent even stated the owner was upset about the mileage on the vehicle, not some lie "that I was late".To say I was upset is a lie as well, I don't raise my voice, or appear to be upset at all. I am simply stating that your company did not HONOR the terms of an unlimited agreement. The agent also stated he did not want to rent the "Corolla" to me because of the fear of mileage. Smoking discount was not honored upon checkout, and I was charged for one extra day.The agent bated me to come into the location, and then left me stranded.This is bad business practices and should not happen to anyone.
Regards,
[redacted]

Mr. [redacted] rented a vehicle from our company in October 2014. He was given unlimited mileage as agreed. Mr. [redacted] did a cash rental. At the time of the rental Mr. [redacted] signed an extension agreement which stated that he agreed that if he needed to extend his rental he would come...

in and pay cash up front for any additional rental time. Mr. [redacted] did not honor this agreement. We had to constantly call him and request that he make a payment. When Mr. [redacted] came in to renew his contract we told him he needed a credit card because he did not honor the terms of the cash rental.
I understand that Mr. [redacted] was upset with the rental agent because the agent took possession of the vehicle from him. Our agent tried to be as professional as possible but Mr. [redacted] was upset.
All of our vehicles are non-smoking, unfortunately we cannot control what people do when they have the vehicle. Mr. [redacted] complained that the vehicle smelled of smoke and we gave him a credit for his inconvenience.