Urban Armor Gear

Hi there, We believe we may have found your orderWe see an order here under the name [redacted] , not [redacted] Could this be the order? Additionally, we can see that replacement case was shipped out on 1/13: [redacted] Looking forward to your response!

Good Morning,Per our warranty policy we do not cover damage done to devicesThe iPad Pro case has been tested and designed specifically for the iPad Pro deviceWe have run in office tests and have been unable to duplicate this concernIf the case is damaged we do offer a one year warranty of the device and would be happy to assist you with a warranty replacement of your caseIn order to proceed with a warranty replacement of the case please provide us with the requested images of the damages as well as a copy of your receipt / invoice at [redacted] @urbanarmorgear.com so that we can assist you further with the warranty exchangeWe apologize for any inconvenience this may cause and appreciate your understandinghttp://blog.urbanarmorgear.com/warranty-policy/

WARRANTY POLICY URBAN ARMOR GEAR, INC(“UAG”) warrants our products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the “Limited Warranty Period”)This limited warranty is non-transferrable from the original end purchaser and an original copy of a sales receipt from the original UAG Authorized reseller is required for warranty action on behalf of UAGThe limited warranty not does not cover UAG product that has been mishandled or misused in ways other than its intended purposeThe limited warranty does not cover product that has been altered or modified in any wayUAG is not responsible for any products or devices made by anyone other than UAG including counterfeit UAG products, smartphones, tablets, or other portable electronic devicesUAG is not responsible for any replacement or cost of such electronic devices or property that comes into contact with UAG productsIf a warranty claim is approved, UAG will either replace the defective product, repair it so it is returned to its original specifications, or refund the purchase price within daysUAG will cover the cost of any parts, labor or shipping costs associated with replacing or repairing the product and shipping it from UAG to the consumerIf the original product is no longer available or out of stock, UAG reserves the right to replace the defective product with a replacement product of equal or greater valueReplacement products are warranted as above for the remainder of the original applicable product warranty periodThis limited warranty expressed above is the only one covered by UAG and UAG disclaims any other warranties express or implied http://blog.urbanarmorgear.com/warranty-policy/

Do not attempt to purchase this company's products from their website (www.urbanarmorgear.com)My order was filled but I was never provided with shipping information for the purchase and never received the productAttempts to resolve issue through unresponsive customer support were not helpfulThe many negative customer reviews on their website speak for themselves

There is nowhere that states your warranty is only applicable through "proof" or a stupid video I am over this I will buy a new case elsewhere and bash Aug to every person I sale a cell phone to You is, like most pompous companies that falter, are forgoing your own warranty promise that would maybe cost you $total and instead passing me off, who refers people who do not like tech cases to purchase yours on amazon or direct Your a bunch of iss Good luck Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Good Afternoon,Thank you for contacting usWe are sorry to hear of the issues you are experiencingUrban Armor Gear Cases are approved by Met Laboratories, Inc., a NEBS Certified testing laboratoryThis testing confirms devices protected by UAG cases are compliant with MIL-STD-810G To achieve this certification, a device must be dropped from a height of inches, on each face, corner, and backThe device is dropped a total of times and must function properly after the test, while not sustaining any damage to the device.While our case is drop tested there are many factors that play a part in protecting a phone, especially the screen that are beyond our controlShould the screen become impacted directly unfortunately the case does not have an opportunity to fulfill its job in protecting the deviceThis is only one of the many scenarios where the case would not be able to protect the deviceBecause of these outside factors that are beyond our control unfortunately we do not cover the devices themselves in our warrantyWe apologize for any inconvenience this may cause and appreciate your understanding.We currently offer a one year warranty from damages done to cases and would be happy to assist you with processing a warranty exchange if your case was damagedPlease provide us with a copy of your receipt / invoice along with pictures of the damages and the inside of the case at [email protected] we receive this information we would be happy to start the warranty exchange process.http://blog.urbanarmorgear.com/warranty-policy/

There is nowhere that states your warranty is only applicable through "proof" or a stupid video. I am over this. I will buy a new case elsewhere and bash Aug to every person I sale a cell phone to. You is, like most pompous companies that falter, are forgoing your own warranty promise that would maybe cost you $total and instead passing me off, who refers people who do not like tech cases to purchase yours on amazon or direct. Your a bunch of iss. Good luck. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

HI there, We sincerely apologize for any inconvenience. Please confirm, under which email address did you place your order? What is your order number?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.this product destroyed my new device while installing the case It at no time ever fell out of my hands, or on the floor from any height whatsoever! The iPad case broke my iPad screen while properaly installing it, while trying to put it on over the corner of my iPad, one corner went on, then a second corner, then a third corner went on over the corner of my iPad, then while pulling the forth corner over the final edge of my iPad, the case cracked my iPad screen and would not for on my ipad! So you owe me a new iPad pro gb gold! Your case is defective and destroyed my personal property!!!
Regards,
*** ***

Good Morning,We are happy to assist with a warranty exchange once we have received requested proof of damagesAs the customer was unable to provide us with the proof of damages we offered to pay for the item to be shipped to us and repaired per our warranty policyOnce we have reviewed the damages
and ensure that they meet our warranty policy then we are able to assist with the repairs or replacementWe apologize for any inconvenience this may cause.http://blog.urbanarmorgear.com/warranty-policy/

We are very sorry for the experience of this customerTo make amends, we have given the customer a full refund and allowed them to keep the product, free of charge.Shipping from outside the USA isn't standard business practice, however due to customs issues we were having at the time, we had
to fulfill the customer's order from an overseas warehouseAlthough, not ideal, it was the fastest way for the customer to receive the product he ordered given the circumstancesThe issues have been fixed and other customers could not receive this same experience

Good Morning,
Per our warranty policy we do not cover damage done to devicesThe iPad Pro case has been tested and designed specifically for the iPad Pro deviceWe have run in office tests and have been unable to duplicate this concernIf the case is damaged we do offer a one year warranty of the device and would be happy to assist you with a warranty replacement of your caseIn order to proceed with a warranty replacement of the case please provide us with the requested images of the damages as well as a copy of your receipt / invoice at ***@urbanarmorgear.com so that we can assist you further with the warranty exchangeWe apologize for any inconvenience this may cause and appreciate your understanding.
http://blog.urbanarmorgear.com/warranty-policy/

Good Morning,
We are happy to assist with a warranty exchange once we have received requested proof of damagesAs the customer was unable to provide us with the proof of damages we offered to pay for the item to be shipped to us and repaired per our warranty policyOnce we have
reviewed the damages and ensure that they meet our warranty policy then we are able to assist with the repairs or replacementWe apologize for any inconvenience this may causehttp://blog.urbanarmorgear.com/warranty-policy/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I have explained, I filled out your return/exchange form and returned the wrong case for the correct. My email has not changed!
Regards,
[redacted]
ain

Good Morning,Per our warranty policy we do not cover damage done to devices. The iPad Pro case has been tested and designed specifically for the iPad Pro device. We have run in office tests and have been unable to duplicate this concern. If the case is damaged we do offer a one year warranty of the device and would be happy to assist you with a warranty replacement of your case. In order to proceed with a warranty replacement of the case please provide us with the requested images of the damages as well as a copy of your receipt / invoice at [redacted]@urbanarmorgear.com so that we can assist you further with the warranty exchange. We apologize for any inconvenience this may cause and appreciate your understanding. http://blog.urbanarmorgear.com/warranty-policy/

Customer [redacted] placed an order for the following item on August 14th:Series: [redacted]Color: Rust The case was damaged due to personal use and assisted the customer with a warranty claim.  At the time of their initial email the exact color they had requested was not...

available and suggested a different color for the same style case.  Fortunately, we were able to locate the same exact color, style, and series to fulfill their warranty claim. We did inform the customer that due to the amount of time that had passed by we were unable to issue a refund.  A refund can only be issued within 30 days of purchase.  A free complimentary case was shipped and delivered as the customer requested.Here is the tracking number of the replacement order: https://tools.[redacted].com/go/TrackConfirmAction?tLabels=[redacted] W...⇄ have attached a screenshot of the original order and a screenshot of the tracking for the replacement order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was already aware of this policy when I investigated UAG after its product failed protect my phone.  I am also not swayed that I am a purchaser through a re-seller which would seemingly invalidate any warranty.  I am not basing my complaint solely on the idea that I am protected under a limited warranty.  I am alleging that at least one, if not more, of UAG's product lines is entirely defective in its design.  Furthermore, UAG's response to my complaint is not a response to my experience but rather a simple "cut and paste" from its website.
The various wordings and graphics of the UAG website indicate to the average and/or reasonable consumer that this product (cell phone case) is suitable for military use.  After all, UAG touts that its products meet the standards of "Department of Defense MIL STD 810G - 516.6."  As such, the products should be able to withstand the harsh environments encountered by the military.  By logical extension, if UAG's products can withstand the battlefield, they should also withstand a 3ft drop onto pavement such as happened in my case.  My experience indicates that UAG products can't live up to their advertised durability...and if they can't, UAG marketing is entirely false.
I have also researched contacting the California Attorney General's Office to begin an inquiry into UAG's marketing and sales tactics.  I wouldn't be going this far if I had bought a product whose marketing and reputation fell short of UAG's advertising--in that case I would've truly assumed the risk.  My faith in a product does not come easily and I certainly do not take lightly the protection of a device whose retail cost approximates $650.  I did not find any other manufacturer (of cellphone cases) who boasted more strength and protection for my property than UAG.  
In my opinion, UAG's products simply do not work and they expose the consumer to monetary loss.  I feel strongly enough about this that I am willing to ask the California AG to investigate whether the products truly do meet DOD MIL STD 810G - 516.6 and, moreover, whether UAG misrepresents its products.  I do not have the impression that UAG takes my matter seriously and therefore will not reimburse me in any way for my monetary loss and inconvenience.  I cannot predict the end-result of my quest but I chose Revdex.com as a means to save UAG some credibility IF a further investigation determines there actually is a problem in its design and marketing. For the sake of my further cooperation, feel free to relay my response back to UAG in the event my request for reimbursement is finally considered.  However, I feel that my hand is being forced and I will initiate my next course of action.  
Regards,
[redacted]

There is nowhere that states your warranty is only applicable through "proof" or a stupid video.  I am over this.  I will buy a new case elsewhere and bash Aug to every person I sale a cell phone to.  You is, like most pompous companies that falter, are forgoing your own warranty promise that would maybe cost you $20 total and instead passing me off, who refers people who do not like tech 21 cases to purchase yours on amazon or direct.  Your a bunch of iss.  Good luck.
 
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Good Afternoon,Thank you for contacting us. We are sorry to hear of the issues you are experiencing. Urban Armor Gear Cases are approved by Met Laboratories, Inc., a NEBS Certified testing laboratory. This testing confirms devices protected by UAG cases are compliant with MIL-STD-810G 516.6. To...

achieve this certification, a device must be dropped from a height of 48 inches, on each face, corner, and back. The device is dropped a total of 26 times and must function properly after the test, while not sustaining any damage to the device.While our case is drop tested there are many factors that play a part in protecting a phone, especially the screen that are beyond our control. Should the screen become impacted directly unfortunately the case does not have an opportunity to fulfill its job in protecting the device. This is only one of the many scenarios where the case would not be able to protect the device. Because of these outside factors that are beyond our control unfortunately we do not cover the devices themselves in our warranty. We apologize for any inconvenience this may cause and appreciate your understanding.We currently offer a one year warranty from damages done to cases and would be happy to assist you with processing a warranty exchange if your case was damaged. Please provide us with a copy of your receipt / invoice along with pictures of the damages and the inside of the case at [email protected]. Once we receive this information we would be happy to start the warranty exchange process.http://blog.urbanarmorgear.com/warranty-policy/

padding: 0px; border: 0px; vertical-align: baseline;">WARRANTY POLICY
URBAN ARMOR GEAR, INC. (“UAG”) warrants our products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the “Limited Warranty Period”). This limited warranty is non-transferrable from the original end purchaser and an original copy of a sales receipt from the original UAG Authorized reseller is required for warranty action on behalf of UAG. The limited warranty not does not cover UAG product that has been mishandled or misused in ways other than its intended purpose. The limited warranty does not cover product that has been altered or modified in any way. UAG is not responsible for any products or devices made by anyone other than UAG including counterfeit UAG products, smartphones, tablets, or other portable electronic devices. UAG is not responsible for any replacement or cost of such electronic devices or property that comes into contact with UAG products. If a warranty claim is approved, UAG will either replace the defective product, repair it so it is returned to its original specifications, or refund the purchase price within 30 days. UAG will cover the cost of any parts, labor or shipping costs associated with replacing or repairing the product and shipping it from UAG to the consumer. If the original product is no longer available or out of stock, UAG reserves the right to replace the defective product with a replacement product of equal or greater value. Replacement products are warranted as above for the remainder of the original applicable product warranty period. This limited warranty expressed above is the only one covered by UAG and UAG disclaims any other warranties express or implied.
 
http://blog.urbanarmorgear.com/warranty-policy/