Urban Beauty Skin Care & Spa

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] The vendor has contacted me to set up appointmentsPlease go ahead and close the complaint

To whom it may concern:
 
            [redacted] apparently seemed to be a nice person. She’s been using our services since 2013 and never had reported any complain to the manager. Moreover she was always...

been pleased with our technicians & services.  However, after having done about 5 laser hair removal treatments she decided to dispute the charges,  filing complains with Chase bank reporting that she never received the laser hair removal services she paid for (documented below, please see attached). After verification Chase bank dismissed her disputes. We showed all the days and times when she had the treatments done .
 
Please see all attachments .Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The vendor has contacted me to set up appointments. Please go ahead and close the complaint.

Review: I purchased 3 services from the vendor2 full year laser hair removal sessions10 Cavitation sessionsI have emailed and called the vendor many times attempting to schedule appointments for the above services. The vendor does not reply to my emails or return my telephone messages and consequently I am unable to make appointments and use the services.I contacted the vendor on the following days:July **, 2014 email to [redacted]July **, 2014 emails (2) to [redacted]July **, 2014 email to [redacted]July **, 2014 email to [redacted]July **, 2014 telephone call and left a message to [redacted]July *, 2014 telephone calls (3) and left a messages to [redacted]July [redacted], 2014 telephone call and left a message to [redacted]July [redacted] 2014 telephone call and left a message to [redacted]July [redacted], 2014 telephone calls (2) and left a messages to [redacted]Desired Settlement: I would like a refund for the above services

Business

Response:

To whom it may concern:

[redacted] apparently seemed to be a nice person. She’s been using our services since 2013 and never had reported any complain to the manager. Moreover she was always been pleased with our technicians & services. However, after having done about 5 laser hair removal treatments she decided to dispute the charges, filing complains with Chase bank reporting that she never received the laser hair removal services she paid for (documented below, please see attached). After verification Chase bank dismissed her disputes. We showed all the days and times when she had the treatments done .

Please see all attachments .

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The vendor has contacted me to set up appointments. Please go ahead and close the complaint.