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Urban City Tax Service

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Urban City Tax Service Reviews (4)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Urban City Taxes had all of my information from having prepared my taxes before She refused to pull my file to get the information she neededEvery time I tried to give her information she still refused to complete my taxesShe never gave me one sheet of paper and she also had me out of her office in less than ten minutesShe asked for my W2, and asked me to sign a paper She then went on to say that she couldn't do anything else without additional information That in no way equates to two hours of workAlso when I emailed her the information she asked for she still said she couldn't do anything with that informationShe also has changed her prices three times in the last weekNot to mention having someone call me and threatened meShe never provided the services otherwise I would not have been able to file my own

Sent: Friday, February 27, 3:PMTo: drteamSubject: ID *** (Corrections) Dear Revdex.com Representative: (2nd Response) Attached are the documents to show *** *** came in our office and requested serviceAlso the emails attached was sent by *** *** Feb 6, 2015, the same day she our office which referenced the documents I requested from her before she left our office to send return electronicallyShe stated she had *** ***, and additional *** *** to add to return I sent email 2nd request asking her to send documents so I could transmit return with *** * *** and *** for file dated Feb 10, I also stated to her she sent wrong tax id numberShe sent sales tax number. Finally, if our services where not requested or if we refused to service *** ***, then why did she send me the figures for closing cost and even though she sent wrong tax number the fact that she sent information prove she requested servicesAttached are supporting documents: 1. Signed Client Profile & dated Signed Client Tax Declaration & dated Respectfully, Urban City Real Estate & Tax Service *** ***,Broker *** *** *** *** *** *** *** *** *** *** ***

Sent: Thursday, February 19, 6:PMTo: drteamSubject: Revdex.com CASE# *** - URBAN CITY TAX SERVICE
class=""> Dear Revdex.com of Metropolitan Houston: Your office received a complaint from *** * *** dated 02/11/2015. In response to the complaint, My office was provided a tax preparation for her business and personal taxes for *** *** on Friday, February 6, Once I completed her return, *** *** agreed with the refund amount and ***We agreed she would go home and email me her company EIN number to transmit her returnShe emailed me her sales tax permit number that same evening and additional closing cost she discovered and ask me transmit her returnAfter reviewing the email, I told her the sales tax permit to was not what I requestedShe said she would find the EIN and send it with the DBAAfter I didn't here from *** *** days, I decided to contact *** *** on Feb 10, by email. She stated she didn't want me to prepare or file her returnI stated to her in email that I spent over hours preparing her return and business expenses/consultation with herI completed her return she wrote down all figures we went over and stated she would send me the information she failed to bring at the initial appointment by email so I could send the return electronically Later that evening, I received a *** *** from *** stating she had already filed the return. My staff immediately contacted *** *** in reference to the *** reportShe then told the truth in an email stating she filed the return herself the same evening she left my office 2/06/I stated by email that after she left my office she used the copies I gave to her to file herself which is *** ** *** and she needed to pay the outstanding invoice of $plus late fee of TOTAL INVOICE $I filed a *** *** and the *** *** in her file Urban City Real Estate & Tax Service *** ***,Broker *** *** *** *** *** *** *** 713.839.1970 (o) 713.384.4235 (d) 1.888.532.6862 (f)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]Urban City Taxes had all of my information from having prepared my taxes before.  She refused to pull my file to get the information she needed. Every time I tried to give her information she still refused to complete my taxes. She never gave me one sheet of paper and she also had me out of her office in less than ten minutes. She asked for my W2, and asked me to sign a paper.  She then went on to say that she couldn't do anything else without additional information.  That in no way equates to two hours of work. Also when I emailed her the information she asked for she still said she couldn't do anything with that information. She also has changed her prices three times in the last week. Not to mention having someone call me and threatened me. She never provided the services otherwise I would not have been able to file my own.

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