Urban Environments

Initial Business Response / [redacted] (1000, 5, 2017/04/21) */ [redacted] did make a work order for her bathroom fan and dishwasherI sent guys over to fix the issues and they said the fan was loud but worked fine and the dishwasher was workingI emailed her and let her know she said thank you for coming byI was not aware there was still an issueWe had the balconies of the whole complex inspected by a third party and some where deemed unsafe [redacted] was one of the units that was deemed unsafeThe contractor that inspected did block off the patio door so she could not use the balconyThis is for her safetyWe are in the process of getting them fixedDue to the weather we have not been able to do this in her time frameWe have also had the fire department out to make sure this was ok and they said it wasThe step has had a temp fix and will get repaired next week as long as the weather holds niceI am not sure when or if it was ever advertised that water, sewer, and trash where paid for by the complex, but Shannon has always paid for this cost in her leaseDue to the rising costs in utilities for the complex we are raising the utility cost that the residents pay by $We are also raising the rental price by $per month at lease renewalWe did give a day notice, so that residents who didn't want to renew could find a new place to liveWe don't advertise a tennis court, free utilities, or alarms in the unitsWe are in the process of getting our fence fixed, but due to the weather we have not been able to have the corrections doneThis should start next week if the contracts are signedShe reported no hot water in the laundry room on Wednesday of this weekI had a vendor come out and a part was ordered for thisAs soon as we get the part we will have it fixedIt has only been two daysWe are not harassing herWe have tried to fixed her issues as soon as she reports them

Initial Business Response /* (1000, 5, 2017/04/21) */
[redacted] did make a work order for her bathroom fan and dishwasher. I sent 2 guys over to fix the issues and they said the fan was loud but worked fine and the dishwasher was working. I emailed her and let her know she said thank you for...

coming by. I was not aware there was still an issue. We had the balconies of the whole complex inspected by a third party and some where deemed unsafe. [redacted] was one of the units that was deemed unsafe. The contractor that inspected did block off the patio door so she could not use the balcony. This is for her safety. We are in the process of getting them fixed. Due to the weather we have not been able to do this in her time frame. We have also had the fire department out to make sure this was ok and they said it was. The step has had a temp fix and will get repaired next week as long as the weather holds nice. I am not sure when or if it was ever advertised that water, sewer, and trash where paid for by the complex, but Shannon has always paid for this cost in her lease. Due to the rising costs in utilities for the complex we are raising the utility cost that the residents pay by $25.00. We are also raising the rental price by $50.00 per month at lease renewal. We did give a 45 day notice, so that residents who didn't want to renew could find a new place to live. We don't advertise a tennis court, free utilities, or alarms in the units. We are in the process of getting our fence fixed, but due to the weather we have not been able to have the corrections done. This should start next week if the contracts are signed. She reported no hot water in the laundry room on Wednesday of this week. I had a vendor come out and a part was ordered for this. As soon as we get the part we will have it fixed. It has only been two days. We are not harassing her. We have tried to fixed her issues as soon as she reports them.