Urban Express

This place is a joke They go by names such as UX Logistics, Urban Express, XPO Logistics, etc They are never on time and their customer service is extremely poor

At this time, I have been contacted directly by Urban Express regarding complaint ID [redacted] , however my complaint has NOT been resolved because: ***, The person I’d need to speak with is out of the office for the day I will respond to this email tomorrow morning after speaking with him Thank you [redacted] [redacted] ---------- [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Michael, Cheryl B [redacted] is in need of your insurance company informationCan you provide it for her and I for future reference and correspondence?Attachments areaPreview attachment [redacted] Image [redacted] John [redacted] < [redacted] >Aug **to Cheryl.b*** Cheryl, Is there something I can do to try to take this company into arbitration? [redacted] ***

The customer is allowing the complaint to stay open until his credit card dispute has been closedRevdex.com Please be advisedThank you [redacted]

Revdex.com: At this time, my complaint, ID [redacted] regarding Urban Express has been resolved Not because of Urban Express but because I kept calling [redacted] directly and requested that they rectify the problem their vendor created I would like to hear from Urban Express as to why they would not reach out to me to rectify their mistake I would hate to think what would have happened had I engaged them directly without [redacted] being in the middle They were quick to cash in on the "assembly" fee but did not assemble the bed correctly Attached you will see pictures of how Urban Express assembled the bed (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

[redacted] [redacted] Dear [redacted] ; We received your complaint from the Revdex.com and would like to apologize for any inconvenience we may have caused during your delivery on 8/*/I will be refunding your delivery fee for order number [redacted] As for the refund on the merchandise I will need to refer you to the retailer Once again our apologies, Your refund check will be mailed within weeks Sincerely; [redacted] ** [redacted] [redacted]

Case # [redacted] Customer Name: [redacted] , [redacted] In response to the customer’s claim: I do apologize again that **. [redacted] feels inconvenienced. Our records indicate that **. [redacted] was called on 02/ [redacted] by a live customer service representative to phone number ending ***. In listening to the recording of this call, a voice mail was left to an answering device that started, “Thank you for calling [redacted] ....” I further show that on the same evening of 02/**, phone ending [redacted] was dialed by our automatic system and a message left. On the morning of the scheduled delivery (02/**), phone number ending [redacted] was dialed by our automatic system and a message left. At this time, I would like to extend a good faith refund of $27.00, which is one-half of the redelivery fee imposed by the furniture company. If **. [redacted] would like to discuss this further, I invite her to call me directly: ###-###-####. Sincerely, [redacted]

Let me look into the matter I was under the impression this issue was resolved and closed out.Just a quick question?You did not receive a refund for the delivery on your Credit Card from *** is this Correct ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There was no offer given, so its hard to accept or reject the complaint, just an explanation which I have already discussed with ** and *** on the phone Driver still didn't make it to my door or ring my doorbell alerting me to his presence, and when I called them with in the time frame receiving the voicemail I waited on the premise the whole hour time window for the delivery and have a witness who can vouch for my whereabouts and wasn't called until after the factThey said there was nothing they could do, I had to repay the fee and make arrangement with *** to get the driver to come back out.
I have since had to find other means to pick up my productI am waiting for clear from the Credit Card before ending the complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
---------------
/>

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[At this point, I desire to have a full refund I they didn't complete the work and I didn't sign anything stating they did and what they did was done incorrectly They never gave me an invoice ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***
*** *** *** ***
*** ** ***
*** ***
*** ***
*** * ***Dear *** *** ***We received you complaint from theRevdex.com and would like to apologize for any inconvenience we
mayhave caused youI investigated your claim and have found that the events thattook place on 2/*/are accurate; the driver broke down and your order wasrescheduled for 2/*/ *** *** ***, once again we apologizefor any inconvenience we may have caused you, I would like to refund yourdelivery fee in full. What address wouldyou like us to send your refund?Sincerely; ***
*** *** *** ** *** * ***Email: ***

This company was hired to deliver equipment Upon leaving, they knocked my mailbox down In order for them to remedy the situation, they took over a week to get back to me The process of submitting a claim for an item like this and a waiting period of 1-months was insane The amount of paper work needed and organization to get this fixed was ridiculous"Protocol" must be followed was their only explanation -- My mailbox got knocked down -- I paid them to deliver and put it together and now I have another mess that I have to clean up This is not the type of delivery "protocol" that will make me want to purchase something again

Case # ***
Customer Name: ***, ***
In response to the customer’s claim:
As a gesture of goodwill, we will
be refunding $to *** ***I have advised the Driver’s Manager of ***
***’s complaint *** *** is
welcome to contact me directly at my office if she wishes to discuss this
matter further: ###-###-####
Sincerely,
*** ***
*** ***
UX
Specialized Logistics

We received you complaint from the Revdex.com and would like to apologize for any inconvenience we may have caused youI would like to investigated yourclaim and will need some more information to do soWhat part of your assembly was not completed? Please
provide me the phone number,you used to call our office in order for my team to pull your call recordsOur goal is to provide outstanding customer service to all our customer and clientsI will be more than happy to assist you with this claim.Thanks *** ***

Hi,
UX accommodated this customer with an assembly as well as a refund checkWe have identified the root cause of this issue which is associated with a visibility problem in our system, and we are working with our client partner to fix it

At this time, I have been contacted...

directly by Urban Express regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[redacted], The person I’d need to speak with is out of the office for the day.  I will respond to this email tomorrow morning after speaking with him.  Thank you.  [redacted] 
[redacted]----------[redacted]
 
[redacted]
 
[redacted]   [redacted] 
[redacted] Michael, Cheryl B[redacted] is in need of your insurance company information. Can you provide it for her and I for future reference and correspondence?Attachments areaPreview attachment [redacted]Image[redacted]John [redacted] <[redacted]>Aug **to Cheryl.b[redacted] Cheryl, Is there something I can do to try to take this company into arbitration?[redacted]

This place is a joke. They go by names such as UX Logistics, Urban Express, XPO Logistics, etc. They are never on time and their customer service is extremely poor.

Revdex.com:
At this time, my complaint, ID [redacted] regarding Urban Express has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am only keeping this open in regards to the fact that the credit card complaint is still open.  Once been reviewed and the claim is closed, I will know if it has actually been resolved. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
?
I am responding to the email for my Complaint #[redacted].  This is not resolved. 
The company response is correct that they showed up at my home on 2/**. However, they failed to mention the delivery was not scheduled with us.  They just showed up. They claim they left us a voice mail the day before saying they were coming on 2/**. We received no such message.
My husband received a call when the driver arrived at our house on 2/**. He was told by a female company  representative that the driver would only wait 15 minutes for someone to arrive at the house to receive the delivery. He could not do this and the driver left. It is interesting to me they were able to contact him on 2/** when in my driveway but not to schedule the actual delivery. In order to get my delivery I had to pay an additional 53.00. This is a total scam!
 
If I didn't need this product in time for my daughter's birthday I wouldn't have paid this additional fee. I would have cancelled the order rather than go through all this grief dealing with unethical business practices.
 
When I spoke with IKEA, the IKEA representative called the delivery company while I was on hold. IKEA shared with me the story of leaving the so-called voice message so the delivery company was requiring me to pay this fee. The delivery company said they left a message saying they were showing up so someone should have been at the house. Essentially they claim it is my fault I wasn't home to receive a unscheduled  delivery, so I should pay them a second delivery fee.
 
I shared my concern about this happening again with the IKEA representative. He told me to schedule directly with the delivery company to avoid additional proble**.When I called the number IKEA gave me, the delivery company said they only deal with IKEA directly, not their customers. So I actively tried to solve the problem with the delivery company directly. The delivery company was unavailable for me but was all too happy to take my money.
 
Following this, I called Revdex.com. This is my first time I have made a Revdex.com complaint. But this is a scam. In no way does it represent good business practices. I want my 53.00 refunded.
 
Sincerely,
[redacted]
 
 
 
Sincerely,
[redacted]