Initial Business Response /* (1000, 11, 2016/05/03) */
We at Prosperident are very concerned about the disappointment expressed by *** *** *** and share her desire to bring the situation to a conclusion
According to the written contract, agreed upon by *** ***, Prosperident was engaged
to conduct a Diagnostic *** Examination to determine whether ***Under this mandate, a skilled examiner reviewed a mutually-agreed consecutive 12-month period to determine if *** ***
We applied a series of tests to the transactions that our experience has shown to be effective at identifying ***, a portion of these tests are explicitly stated in the contractThe examiner completed the list of tests agreed upon in the contract, the specific test requested by *** ***, and additional necessary testing
Once a Diagnostic *** Examination produces a positive result for ***, it is recommended to transition to a Recovery Phase that is an additional feeThe Recovery Phase is intended to fully catalog the methods used to ***, to estimate amounts *** and the approximate date *** startedThe examiner completed the Diagnostic *** Examination, as outlined in the contract, AND completed the Recovery Phase at no additional charge
Two weeks after the Diagnostic *** Examination and Recovery Phase process commenced, an opinion was rendered and the examiner, along with another Senior Officer, began supplying *** *** with the necessary documentation and step-by-step instruction to ***Only AFTER *** *** conducted the initial *** did she reveal to the examiner that she had previously authorized the ***
*** *** contacted the owner of Prosperident to express her concern regarding the estimated ***Immediately the owner of Prosperident contacted the examiner that had worked with *** ***The examiner reviewed her work and found a variance in the estimated ***However, the difference in the amount *** continued to be outside an acceptable marginTherefore, the estimated *** did change but the original opinion regarding *** was not overturned
According to the written contract, agreed upon by *** ***, the estimated professional fees for the Diagnostic *** Examination were $*** - $***The examiner agreed to complete the Recovery Phase at no charge, a $*** value*** *** paid a retainer of $***, for the Diagnostic *** Examination, and continues to carry an outstanding balance of $***
Initial Consumer Rebuttal /* (3000, 13, 2016/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the opportunity to reply to Prosperidents letterI would like to refute several of the claims that they have outlined in their letter
The "skilled" examiner assigned to my case was unable to arrive at a conclusion using the "series of tests to the transactions" that Prosperident "has shown to be effective at identifying ***." The conclusion was reached after I had reconciled all the numbers ***Apparently, the system I provided lead them to the conclusion that they were supposed to find with their methodAlso, the point outlined by Prosperident in the letter regarding the $*** for ***
Furthermore, after I provided this information to the examiner and the company owner they prepared a final report that I was to share with the *** However, luckily I reviewed this document and found the numbers they calculated to be far off from the actual numbers even though they had all the pertinent information available to them*** ***
Therefore, as outlined above the services provided by Prosperident were not as promised and the additional billing beyond the retainer is not warrantedAdditionally, the excess amount was never authorized by myself or any representative to be billed to my credit cardIn this matter the business not only did not deliver as promised, they also provided inaccurate numbers in their final report and also charged my credit card additional funds without my authorization
***
Final Business Response /* (4000, 24, 2016/06/01) */
I attach the engagement letter that was usedYou don't specifically get a decision from ***, but their approach is evident from her complaint
I'll also mention that our total fees on this file were approximately $*** which we have already discounted by more than 50% so I believe that we have done all of the compromising that we are prepared toIf she persists, we still have the option to pursue her for the full balance in court
***
Final Consumer Response /* (3000, 20, 2016/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The credit card company is still reviewing the dispute
Initial Business Response /* (1000, 11, 2016/05/03) */
We at Prosperident are very concerned about the disappointment expressed by *** *** *** and share her desire to bring the situation to a conclusion
According to the written contract, agreed upon by *** ***, Prosperident was engaged
to conduct a Diagnostic *** Examination to determine whether ***Under this mandate, a skilled examiner reviewed a mutually-agreed consecutive 12-month period to determine if *** ***
We applied a series of tests to the transactions that our experience has shown to be effective at identifying ***, a portion of these tests are explicitly stated in the contractThe examiner completed the list of tests agreed upon in the contract, the specific test requested by *** ***, and additional necessary testing
Once a Diagnostic *** Examination produces a positive result for ***, it is recommended to transition to a Recovery Phase that is an additional feeThe Recovery Phase is intended to fully catalog the methods used to ***, to estimate amounts *** and the approximate date *** startedThe examiner completed the Diagnostic *** Examination, as outlined in the contract, AND completed the Recovery Phase at no additional charge
Two weeks after the Diagnostic *** Examination and Recovery Phase process commenced, an opinion was rendered and the examiner, along with another Senior Officer, began supplying *** *** with the necessary documentation and step-by-step instruction to ***Only AFTER *** *** conducted the initial *** did she reveal to the examiner that she had previously authorized the ***
*** *** contacted the owner of Prosperident to express her concern regarding the estimated ***Immediately the owner of Prosperident contacted the examiner that had worked with *** ***The examiner reviewed her work and found a variance in the estimated ***However, the difference in the amount *** continued to be outside an acceptable marginTherefore, the estimated *** did change but the original opinion regarding *** was not overturned
According to the written contract, agreed upon by *** ***, the estimated professional fees for the Diagnostic *** Examination were $*** - $***The examiner agreed to complete the Recovery Phase at no charge, a $*** value*** *** paid a retainer of $***, for the Diagnostic *** Examination, and continues to carry an outstanding balance of $***
Initial Consumer Rebuttal /* (3000, 13, 2016/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the opportunity to reply to Prosperidents letterI would like to refute several of the claims that they have outlined in their letter
The "skilled" examiner assigned to my case was unable to arrive at a conclusion using the "series of tests to the transactions" that Prosperident "has shown to be effective at identifying ***." The conclusion was reached after I had reconciled all the numbers ***Apparently, the system I provided lead them to the conclusion that they were supposed to find with their methodAlso, the point outlined by Prosperident in the letter regarding the $*** for ***
Furthermore, after I provided this information to the examiner and the company owner they prepared a final report that I was to share with the *** However, luckily I reviewed this document and found the numbers they calculated to be far off from the actual numbers even though they had all the pertinent information available to them*** ***
Therefore, as outlined above the services provided by Prosperident were not as promised and the additional billing beyond the retainer is not warrantedAdditionally, the excess amount was never authorized by myself or any representative to be billed to my credit cardIn this matter the business not only did not deliver as promised, they also provided inaccurate numbers in their final report and also charged my credit card additional funds without my authorization
***
Final Business Response /* (4000, 24, 2016/06/01) */
I attach the engagement letter that was usedYou don't specifically get a decision from ***, but their approach is evident from her complaint
I'll also mention that our total fees on this file were approximately $*** which we have already discounted by more than 50% so I believe that we have done all of the compromising that we are prepared toIf she persists, we still have the option to pursue her for the full balance in court
***
Final Consumer Response /* (3000, 20, 2016/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The credit card company is still reviewing the dispute