Urban Furnishings

This store has a 50% cancellation policy not explained at time of purchaseThe owner's wife is very difficult to deal withVery unprofessionalThe customer service is atrociousPoor quality furniture at high price pointsDo not recommend purchasing from this store

Sadly, I cannot endorse this business I purchased a coffee table four weeks ago Initially the salesperson said I could take it home in my car and then said it was coming from Toronto so to have it delivered to my home The delivery time proposed was two to four weeks - which in itself is excessive as the table is not being made from scratch I have phoned weekly and been told it is "coming" I phoned yesterday and was told somebody would get back to me with a time for delivery Again nothing [redacted]

Sadly, I cannot endorse this business I purchased a coffee table four weeks ago Initially the salesperson said I could take it home in my car and then said it was coming from Toronto so to have it delivered to my home
The delivery time proposed was two to four weeks - which in itself is excessive as the table is not being made from scratch
I have phoned weekly and been told it is "coming" I phoned yesterday and was told somebody would get back to me with a time for delivery Again nothing
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I have been waiting several weeks for two damaged chairs to be replaced on a dinette suite purchased June The last contact weeks ago was that they would phone me when they were ready for pickupThey do not answer my phone calls

I wish I would have reviewed the Revdex.com Feedback before purchasing from this store. [redacted]. [redacted]. No 'customer first' skills what so ever. I also question the quality of the workmanship...made in Canada but perhaps in someone's basement without the proper skill. Use all your social media contacts to spread the word to purchase from organizations who value their clients input and business...NOT Urban Furnishings.

[redacted]!

I wish I would have reviewed the Revdex.com Feedback before purchasing from this store. [redacted]. [redacted]. No 'customer first' skills what so ever. I also question the quality of the workmanship...made in Canada but perhaps in someone's basement without the proper skill. Use all your social media contacts to spread the word to purchase from organizations who value their clients input and business...NOT Urban Furnishings.

[redacted]!

Sadly, I cannot endorse this business. I purchased a coffee table four weeks ago. Initially the salesperson said I could take it home in my car and then said it was coming from Toronto so to have it delivered to my home.

The delivery time proposed was two to four weeks - which in itself is excessive as the table is not being made from scratch.

I have phoned weekly and been told it is "coming". I phoned yesterday and was told somebody would get back to me with a time for delivery. Again nothing.

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This store has a 50% cancellation policy not explained at time of purchase. The owner's wife is very difficult to deal with. Very unprofessional. The customer service is atrocious. Poor quality furniture at high price points. Do not recommend purchasing from this store.