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Urban Furniture Reviews (9)

From: Jimi W [redacted] Sent: Friday, February 3, 2:PM To: info; Dana; [redacted] Subject: Case ID [redacted] [redacted] is a good customer of ours and we'd like to keep him happy with repeat businessWhen he contacted us regarding the damaged cabinet, we immediately ordered in a replacement piece for pick upThis was done over two years ago! He made a warranty claim on his cushions at a later time and they are available for pick up as wellThe problem is he lives in Fort Wayne and wants a free deliveryWe would be more than happy to accommodate his request if he had originally paid for a delivery instead of opting to pick up at our warehouseI explained to Mr [redacted] and his wife our policy on pick ups vs delivery on multiple occasionsI don't see us paying $delivery fee to Fort Wayne for an order that was originally picked up at our warehouseWe have done everything right to remedy this situation-- Thank you, Jim W [redacted] Sales Manager Urban Styles Furniture 317-578- [redacted] cell

From: Jimi W [redacted] Sent: Friday, February 3, 2:PM To: info; Dana; [redacted] Subject: Case ID [redacted] ? [redacted] is a good customer of ours and we'd like to keep him happy with repeat businessWhen he contacted us regarding the damaged cabinet, we immediately ordered in a replacement piece for pick upThis was done over two years ago! He made a warranty claim on his cushions at a later time and they are available for pick up as wellThe problem is he lives in Fort Wayne and wants a free deliveryWe would be more than happy to accommodate his request if he had originally paid for a delivery instead of opting to pick up at our warehouseI explained to Mr [redacted] and his wife our policy on pick ups vs delivery on multiple occasionsI don't see us paying $delivery fee to Fort Wayne for an order that was originally picked up at our warehouseWe have done everything right to remedy this situation -- Thank you, ? Jim W [redacted] Sales Manager? Urban Styles Furniture 317-578-7770? [redacted] cell ? ?

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Our entire post shopping experience with Urban Styles Furniture, which you describe as "unfortunate" has proven to be a such a significant source of wasted time, stress, and ill feelings that even your own word of "unfortunate" does not begin to scratch the surface.? Just because Urban Styles has our signature on sheets of paper, that we originally thought represented mere sales receipts, does not lock us into suffer negligent business practices at your hands, entirely stacked against the best interest and respect of your consumer.? Allow me to respond to your most recent statements, and then I will detail the outcome of our formal financial dispute with your company, decided by your creditor (Synchrony Bank) who recently sided in our favor? First, in response to the timeline of events, we are in agreement.? We came in on Saturday, placed the order on Sunday, and called to cancel the order on Monday, within hours of placing it.? That part is simple and agreed upon.? What we do not agree with however, are your statements about quality customer service, as we were misled by you regarding store policy.? Your sales agent re-assured us over and over again that in the event we were uncertain of the furniture or not completely 100% happy with it, you would "work with us" to ensure our complete satisfaction.? Don't like the color? -- "We'll work with you." ? It doesn't fit? -- "We'll work with you." ? Want to exchange it for something else? -- "We'll work with you." Even at the end, when we posed the question what would happen if we don't like any of the furniture, you responded, "We want you to love your new furniture, we wouldn't make you keep furniture you don't love." ? It is ironic how many times those promises were uttered, and yet, within hours of placing the order, you staunchly refused to cancel it even though we were 100% convinced we would never love the furniture.? And it's not like the company has laborers in the back of a work shop somewhere, whittling away a custom order.? Every item we ordered was a STOCK item.? Urban Styles simply refused to complete the cancellation within hours of placement, and took a hard stance degrees against us, the consumer.? Sadly, this comes as no surprise, having read the many complaints already filed against Urban Styles with the Revdex.com, where the company currently retains an F rating.? ? Second, this case was formally disputed with Synchrony Bank, who offer potential woucustomers of Urban Styles Furniture lines of credit.? After reviewing the business practices of Urban Styles, Synchrony Bank sided with us the consumer, and dropped the $line of credit opened by Urban Styles to complete this purchase.? In other words, they were in agreement that the order has been canceled and cannot be completed, even if the furniture store really wants to.? They have informed us that since no furniture has been received, no money can be collected / charged, and therefore the line of credit is null and void.? Although Urban Styles made an attempt to try and apply a "re-stocking fee" to the order, they do not disclose anything of the like in their policy, and have no signed agreements with our signatures on hand to prove that they employ restocking feesUltimately, this would have been a complete contradiction anyhow to their original policy, since a company that says we offer no refunds, exchanges, or cancellations, cannot really flip flop and say after the fact, there's a re-stocking fee if you so choose to send back the merchandise.? Yet, it comes as no shock that they might attempt something of the sort, as their already poor business practices and questionable code of ethics allow ample room for doing anything and everything to take a consumer's money? We now consider this complaint closed, as Synchrony Bank has provided a formal resolution.? We hope this final response serves as a warning to potential consumers to consider any and all options before setting foot in this store.? In addition, if an unsuspecting consumer finds themselves in a dire situation similar to our's, there should be no hesitation in disputing the financial transaction posited with Urban Styles through their bank (Synchrony) and/or the consumer's personal bank, as these large financial institutions operate under a higher code of ethics then Urban Styles and will simply refuse to go along with their questionable business practices Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Our entire post shopping experience with Urban Styles Furniture, which you describe as "unfortunate" has proven to be a such a significant source of wasted time, stress, and ill feelings that even your own word of "unfortunate" does not begin to scratch the surface. Just because Urban Styles has our signature on sheets of paper, that we originally thought represented mere sales receipts, does not lock us into suffer negligent business practices at your hands, entirely stacked against the best interest and respect of your consumer. Allow me to respond to your most recent statements, and then I will detail the outcome of our formal financial dispute with your company, decided by your creditor (Synchrony Bank) who recently sided in our favor First, in response to the timeline of events, we are in agreement. We came in on Saturday, placed the order on Sunday, and called to cancel the order on Monday, within hours of placing it. That part is simple and agreed upon. What we do not agree with however, are your statements about quality customer service, as we were misled by you regarding store policy. Your sales agent re-assured us over and over again that in the event we were uncertain of the furniture or not completely 100% happy with it, you would "work with us" to ensure our complete satisfaction. Don't like the color? -- "We'll work with you." It doesn't fit? -- "We'll work with you." Want to exchange it for something else? -- "We'll work with you." Even at the end, when we posed the question what would happen if we don't like any of the furniture, you responded, "We want you to love your new furniture, we wouldn't make you keep furniture you don't love." It is ironic how many times those promises were uttered, and yet, within hours of placing the order, you staunchly refused to cancel it even though we were 100% convinced we would never love the furniture. And it's not like the company has laborers in the back of a work shop somewhere, whittling away a custom order. Every item we ordered was a STOCK item. Urban Styles simply refused to complete the cancellation within hours of placement, and took a hard stance degrees against us, the consumer. Sadly, this comes as no surprise, having read the many complaints already filed against Urban Styles with the Revdex.com, where the company currently retains an F rating. Second, this case was formally disputed with Synchrony Bank, who offer potential woucustomers of Urban Styles Furniture lines of credit. After reviewing the business practices of Urban Styles, Synchrony Bank sided with us the consumer, and dropped the $line of credit opened by Urban Styles to complete this purchase. In other words, they were in agreement that the order has been canceled and cannot be completed, even if the furniture store really wants to. They have informed us that since no furniture has been received, no money can be collected / charged, and therefore the line of credit is null and void. Although Urban Styles made an attempt to try and apply a "re-stocking fee" to the order, they do not disclose anything of the like in their policy, and have no signed agreements with our signatures on hand to prove that they employ restocking feesUltimately, this would have been a complete contradiction anyhow to their original policy, since a company that says we offer no refunds, exchanges, or cancellations, cannot really flip flop and say after the fact, there's a re-stocking fee if you so choose to send back the merchandise. Yet, it comes as no shock that they might attempt something of the sort, as their already poor business practices and questionable code of ethics allow ample room for doing anything and everything to take a consumer's money We now consider this complaint closed, as Synchrony Bank has provided a formal resolution. We hope this final response serves as a warning to potential consumers to consider any and all options before setting foot in this store. In addition, if an unsuspecting consumer finds themselves in a dire situation similar to our's, there should be no hesitation in disputing the financial transaction posited with Urban Styles through their bank (Synchrony) and/or the consumer's personal bank, as these large financial institutions operate under a higher code of ethics then Urban Styles and will simply refuse to go along with their questionable business practices
Regards,
*** ***

I am responding to a complaint we received from you from *** ***I am attaching all the signed documents we have from Mrs*** in regards to her order with Urban Styles FurnitureOn October 3, she and her husband came into our store and made a purchase with a total of $
They paid for the order with $with Synchrony Finance Company and $with a credit cardMrand Mrs*** applied for, got approved, and signed and paid with our financing from Synchrony BankThere was no pre-certification questionnaireI agreed to hold the order for hours before sending the special order in for fulfillment with our vendorsOn October 4, 2015, Mr and Mrs*** came back in the store to look over the furniture they purchased again to make sure and confirm the orderMr*** said they wanted to proceed with the order to the vendorHe asked me if there was anything else he needed to do and I let him know that we were all setThe payment was made by them the night before so I would submit the order and start the process of getting the furniture hereI did judt thatAll of their furniture was ordered and is being produced for them as we speakOur policy at Urban Styles Furniture states we cannot issue refunds after the order has been placedMrand Mrs*** signed the purchase order that states thatThey also signed the credit slip as well as the receipt for the financing with Synchrony Bank.I believe we provided a very good sale price, very good customer service, and very good personal attention to Mrand Mrs***The letter Mrs*** wrote to you was very unfortunateThere were many things in the letter that simply did not happenWe pride ourselves on how we treat our customersI believe we did everything we could do provide the ***s what they wanted.Per our policy, we cannot issue a refund for the furniture they purchased with usWe will however, do as we promisedWe will get their furniture to them in a timely manner, we will provide excellent customer service, and we will honor them with the repeat customer prices should they ever need any furniture in the future.If you need any further information from me, please let me know.Thank you, Jennifer M***Assistance ManagerUrban Styles [email protected]

I am responding to a complaint we received from you from *** ***I am attaching all the signed documents we have from Mrs*** in regards to her order with Urban Styles FurnitureOn October 3, she and her husband came into our store and made a purchase with a total of $
They paid for the order with $with Synchrony Finance Company and $with a credit cardMrand Mrs*** applied for, got approved, and signed and paid with our financing from Synchrony BankThere was no pre-certification questionnaireI agreed to hold the order for hours before sending the special order in for fulfillment with our vendorsOn October 4, 2015, Mr and Mrs*** came back in the store to look over the furniture they purchased again to make sure and confirm the orderMr*** said they wanted to proceed with the order to the vendorHe asked me if there was anything else he needed to do and I let him know that we were all setThe payment was made by them the night before so I would submit the order and start the process of getting the furniture hereI did judt thatAll of their furniture was ordered and is being produced for them as we speakOur policy at Urban Styles Furniture states we cannot issue refunds after the order has been placedMrand Mrs*** signed the purchase order that states thatThey also signed the credit slip as well as the receipt for the financing with Synchrony Bank.I believe we provided a very good sale price, very good customer service, and very good personal attention to Mrand Mrs***The letter Mrs*** wrote to you was very unfortunateThere were many things in the letter that simply did not happenWe pride ourselves on how we treat our customersI believe we did everything we could do provide the ***s what they wanted.Per our policy, we cannot issue a refund for the furniture they purchased with usWe will however, do as we promisedWe will get their furniture to them in a timely manner, we will provide excellent customer service, and we will honor them with the repeat customer prices should they ever need any furniture in the future.If you need any further information from me, please let me know.Thank you, Jennifer M***Assistance ManagerUrban Styles [email protected]

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Our entire post shopping experience with Urban Styles Furniture, which you describe as "unfortunate" has proven to be a such a significant source of wasted time, stress, and ill feelings that even your own word of "unfortunate" does not begin to scratch the surface.? Just because Urban Styles has our signature on sheets of paper, that we originally thought represented mere sales receipts, does not lock us into suffer negligent business practices at your hands, entirely stacked against the best interest and respect of your consumer.? Allow me to respond to your most recent statements, and then I will detail the outcome of our formal financial dispute with your company, decided by your creditor (Synchrony Bank) who recently sided in our favor? First, in response to the timeline of events, we are in agreement.? We came in on Saturday, placed the order on Sunday, and called to cancel the order on Monday, within hours of placing it.? That part is simple and agreed upon.? What we do not agree with however, are your statements about quality customer service, as we were misled by you regarding store policy.? Your sales agent re-assured us over and over again that in the event we were uncertain of the furniture or not completely 100% happy with it, you would "work with us" to ensure our complete satisfaction.? Don't like the color? -- "We'll work with you." ? It doesn't fit? -- "We'll work with you." ? Want to exchange it for something else? -- "We'll work with you." Even at the end, when we posed the question what would happen if we don't like any of the furniture, you responded, "We want you to love your new furniture, we wouldn't make you keep furniture you don't love." ? It is ironic how many times those promises were uttered, and yet, within hours of placing the order, you staunchly refused to cancel it even though we were 100% convinced we would never love the furniture.? And it's not like the company has laborers in the back of a work shop somewhere, whittling away a custom order.? Every item we ordered was a STOCK item.? Urban Styles simply refused to complete the cancellation within hours of placement, and took a hard stance degrees against us, the consumer.? Sadly, this comes as no surprise, having read the many complaints already filed against Urban Styles with the Revdex.com, where the company currently retains an F rating.? ? Second, this case was formally disputed with Synchrony Bank, who offer potential woucustomers of Urban Styles Furniture lines of credit.? After reviewing the business practices of Urban Styles, Synchrony Bank sided with us the consumer, and dropped the $line of credit opened by Urban Styles to complete this purchase.? In other words, they were in agreement that the order has been canceled and cannot be completed, even if the furniture store really wants to.? They have informed us that since no furniture has been received, no money can be collected / charged, and therefore the line of credit is null and void.? Although Urban Styles made an attempt to try and apply a "re-stocking fee" to the order, they do not disclose anything of the like in their policy, and have no signed agreements with our signatures on hand to prove that they employ restocking feesUltimately, this would have been a complete contradiction anyhow to their original policy, since a company that says we offer no refunds, exchanges, or cancellations, cannot really flip flop and say after the fact, there's a re-stocking fee if you so choose to send back the merchandise.? Yet, it comes as no shock that they might attempt something of the sort, as their already poor business practices and questionable code of ethics allow ample room for doing anything and everything to take a consumer's money? We now consider this complaint closed, as Synchrony Bank has provided a formal resolution.? We hope this final response serves as a warning to potential consumers to consider any and all options before setting foot in this store.? In addition, if an unsuspecting consumer finds themselves in a dire situation similar to our's, there should be no hesitation in disputing the financial transaction posited with Urban Styles through their bank (Synchrony) and/or the consumer's personal bank, as these large financial institutions operate under a higher code of ethics then Urban Styles and will simply refuse to go along with their questionable business practices
Regards,
*** ***

From: Jimi W*** Sent: Friday, February 3, 2:PM To: info; Dana; *** Subject: Case ID *** *** *** ? *** *** is a good customer of ours and we'd like to keep him happy with repeat businessWhen he contacted us regarding the
damaged cabinet, we immediately ordered in a replacement piece for pick upThis was done over two years ago! He made a warranty claim on his cushions at a later time and they are available for pick up as wellThe problem is he lives in Fort Wayne and wants a free deliveryWe would be more than happy to accommodate his request if he had originally paid for a delivery instead of opting to pick up at our warehouseI explained to Mr*** and his wife our policy on pick ups vs delivery on multiple occasionsI don't see us paying $delivery fee to Fort Wayne for an order that was originally picked up at our warehouseWe have done everything right to remedy this situation -- Thank you, ? Jim W*** Sales Manager? Urban Styles Furniture 317-578-7770? *** cell ? ?

From: Jimi W[redacted] <jimiw[redacted]> Sent: Friday, February 3, 2017 2:18 PM To: info; Dana; [redacted] Subject: Case ID [redacted]   [redacted] is a good customer of ours and we'd like to keep him happy with repeat business. When he contacted us regarding the...

damaged cabinet, we immediately ordered in a replacement piece for pick up. This was done over two years ago! He made a warranty claim on his cushions at a later time and they are available for pick up as well. The problem is he lives in Fort Wayne and wants a free delivery. We would be more than happy to accommodate his request if he had originally paid for a delivery instead of opting to pick up at our warehouse. I explained to Mr. [redacted] and his wife our policy on pick ups vs delivery on multiple occasions. I don't see us paying $300 delivery fee to Fort Wayne for an order that was originally picked up at our warehouse. We have done everything right to remedy this situation. -- Thank you,   Jim W[redacted] Sales Manager  Urban Styles Furniture 317-578-7770  [redacted] cell

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Address: 7100 North Broadway Unit 1-H, Denver, Colorado, United States, 80221

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