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Urban Motorplex, LLC

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Urban Motorplex, LLC Reviews (3)

In regards to the complaint filed on 12/06/We here at Urban Motorplex,LLC do apologize for the customer service MrMcDaniel received on his visit to our dealershipThe customer was not able to get into a car due to his credit and was very upsetAs for the complaint about the time spent during
his visit ,ideally when you walk into a dealership to purchase a vehicle you do expect to spend quite a bit of the day at the dealership due to the processIn this case unforturenatly we were unable to get an approval for a vehicle

We are responding back to Mr *** in regards to him attempting to purchase a Nissan altima back in 8/almost months back we want to say that our finance team did try to help him and get him an approvalSeveral attempts were made to fina***e his loan with one of our sub prime lenders
and have submitting his loan application he was tentative pre approved with stipulations that lender puts on anyone having bad credit and is a risk loanThe manager made several attempts to resolve the stipulations with Mr *** and on a several attempts he phone was temp disc, so we made contact with his references at that time his grandmother informed us that we should not sell her grandson a car because he is on his way to jail for drugs possession at that we looked more into this deal, and found out the address he provided was not a valid one and he was staying at hotelsWe do not sell insurance my sales staff *** did refer him to an outside agency and Mr *** did incur insurance on his own and took care of payment as well. As for allegations on any fraud activity with his identify is when Mr *** filled out credit application he gave us permission to run his credit along with our outside lenders as it states when he signed for credit, once we explained to Mr *** we were unable to attain financing due to information he gave us on address etc, he then took a week to finally bring car in to dealership at that time we refunded him part of his down payment and deducted to prep car back in the sales dept we also deducted miles used when he had car in his possession for over a month we did attempt to resolve on several occlusions to get our collateral back from Mr ***

In response to our side we have had full communication with customer in regards to her plates they are here at dealership  and she asked for us to mail to her we also put a warranty on her car for 3 months and warranty did deny a/c repair we have paid out of our pocket to get a/c charged up as...

we were told it need feron and come to find out it has a leak we have communicated with Mrs parks in regards to this issue and are still willing to help her with ac issue we are not liars as she states we are fully aware of situation and willing to resolve thru the proper channels we also have copies of all signed docs for her to come pick up in regards to her auto purchase. I have left Mrs parks a voice mail and waiting for her response to make accommodations for her ac work.

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Address: 10110 W Loop 1604 N, Spring Hill, Florida, United States, 78254-9721

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