Urban Pocketbook, LLC.

I received a complaint letter with ID ***. I just wanted to let you know that I have reached out to the customer via email to try to reconcile the situation. If I do not get a response via email within hours I will contact her by phone as well. I value good
customer service, and this was a fluke situation where I wasn't receiving alerts when she was sending me new messages because they were sent within the same thread as the original message. Thank you!-- Urban Pocketbook

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]