Complaint: [redacted] I am rejecting this response because: Now I received this from Irving motors but I don't even have the vehicle the company does so now they want even more money and interestPlease respond backWhat is going to happen? Regards, [redacted]
Complaint: ***
I am rejecting this response because:Complaint: *** I am rejecting this response because:I am rejecting the responds because for one in the video I sent shows I never used foul languageI also have a receipt for the 3,I put down then the next week so I put 4,down sorry my mistakeSo that's what I'm asking for if not then 3,I need a three row seating vehicle asapThe other pictures show I went to autozone to do a diagnostic testAll this stuff that happen to this vehicle was within monthsI bought the vehicle because the lady who sold me the car said it was in great condition not that I was going to have to put a lot of money into it within the first six monthsThen I would have asked for them to lower the placeThis is horrible and then I was told they report to credit bureau and that's not true because my credit score hasn't shown anything reflecting my score for that vehicleThe water pump is not what was wrong with that vehicle it was making a horrible grinding metal noise coming from the fan clutch and all the employee kept saying no it was something else I know what it was I was a mechanic for years in the army I know what it wasThis ridiculous how *** is going to treat me and say oh it sold as is why so they can just make money off me knowing I was going to turn the vehicle back in monthsPlease I want my money back I NEED ANOTHER VEHICLE THAT MONEY EILL HELP ME
Regards,
*** ***
August 14, 2015Dear Ms***We reviewed Mr***’s account and his case, he purchased the GMC Envoy on Feb23, and his sales representative was Ms*** ***The actual down payment for the vehicle received by Mr*** was for the amount of $3,and not for the amount he
is disputingMr*** came to the office on July to make his payment and speak to the manager regarding his vehicleHe spoke to Mr*** ***, sales manager, and notified him he was having trouble with the GMCMr*** informed the him that Irving Motors Corpis not able to help him as far as paying for the repairs; however, he did refer him to a mechanicThe customer left and a few hours later he called the office and spoke to Mr***, letting him know the vehicle broke down at a SAMS Club store and somebody needs to pick it up, he proceeded to use profanityThe customer came the next day with his wife and demanded to speak to someoneOur collections manager, ***, spoke to him and reminded him of his contract where he signed the Waiver of Warranty, the Goodwill Repair with nothing promised and the Buyers Guide, vehicles sold as isWhile she is explaining to the customer our policy, his wife pulls out her phone and says she is recording the whole conversation, and Ms*** notifies them we have a surveillance camera as wellMr*** says he knows what he signed and continues on to explain that at the time of purchasing the vehicle, Ms*** did not allow him to check under the hoodHe said when he changed the oil, there was trash and something that looked like a rats tailMs*** told him to wait till Mr*** came into the office, but his wife said no, they are not waiting and they are going to report usThe customer later sent us the keys and said he is not paying for the repairs.The vehicle was transported from the corner of I-1O and Evers by a SAMS Club, we will take care of the $tow transport chargeThe GMC is at our mechanic, it needs a starter and water pump; the total amount of repairs is $326.17, which is the customer’s responsibility to payOur policy on our Goodwill Repair form clearly states the customer understands the vehicle is sold AS IS and will not pursue the dealership after the days from the sale date to redeem or request additional repairs, the form was signed by both Ms*** and Mr***He signed the Waiver of Service Contract waiving coverage a protection plan The Buyers Guide also shows a list of some defects that may occur in used motor vehicles and the dealer is not responsible for any repairsAs far as Mr***’s claim on Irving Motors Corpnot reporting to the Credit Bureau, we have been reporting to the credit Bureau from almost two yearsIrving Motors Corphas been in business for several years and we have always welcomed and been open to having the customer take the vehicle to a mechanic or bringing in their own mechanicIf the incident had happened as Mr*** claims, he should have reported it to the office before purchasing the vehicle, or it should have been a red flag for him as a buyer Unfortunately, we cannot fulfill the customer’s demands because our vehicles are sold AS IS and he was in full acknowledgementThis is an unfortunate situation; however, the customer signed the Waiver of Service and As Is, and Goodwill Repair form, we are not responsible for these repairs and cannot refund the disclosed amount of $4500.00, nor the actual down payment amount of $3,Enclosed is the Goodwill Repair, Buyers Guide and the Waiver of Service Contract forms signed by the customer.Thank you,*** ***President
RE: *** *** Ford F- VIN: ***We have reviewed the case of Mr*** and sorry to hear of his experience with Irving Motors CorpOur company finance manager, Mr*** ***, has worked
closely with Mr*** regarding this issue and has annotated all details.The statement is as follows: December 27, : Mr*** notified Ms*** ***, Irving Motors Corpsales representative, before purchasing the vehicle, he wanted to check F-with his own mechanic firstHe later notified Ms*** what his mechanic told him, the mechanic said the vehicle was in good conditionMr*** purchased the vehicle with $miles and paid the $down depositThe customer signed the No Cooling Off Period form, Arbitration, the As Is form and the Waiver of WarrantyMr*** offered Mr*** warranty for the vehicle and he declinedDecember 29, : Mr*** accompanied by his son came to the Braniff location to install the windshield and door handle to the vehicle, repairs that were promised at the date of saleDecember 30, : Mr*** called the office to notify us that he was stranded on the side of the road, his location Exit off of I-10.We sent out a tow truck from Ordaz Towing to pick the vehicle up and bring to our location on *** ***.January 5, : Mr*** sent the vehicle to Delgado Racing mechanic shop off to *** *** to get diagnosticJanuary 9, : Delgado Racing Diagnosis : Won’t start - Scan Ecm system for codes - Ran electric and fuel tests on truck - charge batteries ( Fuel tank has gasoline in itComplete fuel system is bad ).Charged $towing to take to their mechanic shopMr*** called Mr*** to notify him about the diagnostics, and the customer told him he did not put gasoline Mr*** went personally to the mechanic shop and Rick the mechanic explained to him what the problem was with the vehicleThe customer without authorization took one of the filters and sent it to his mechanic, according to Mr***, his mechanic said there was no gasolineMr*** said he told Mr*** he would get a second opinionJanuary 10, : The vehicle was sent to Northside Ford, a $charge for towingThe diagnosis from Northside Ford is as follows: Customer states crank no startCheck and advise - verified no crank no start, opened fuel filter housing and found gasoline smell in fuel linesEngine and fuel system may have damageFurther diagnosis is recommended to estimate damages The service advisor notified Mr*** he can submit a claim to the insurance and it will declared in the claim as an accidental damage.The customer demanded a second diagnosis, the diagnosis is $that has not been paid yetMr*** came to the office and spoke to *** and said he was recording him on video, Mr*** did not give authorization to be recordedMr*** said he will get a lawyer and sue us for Deceptive Trade practiceThe customer demanded either to fix the vehicle or to return the down payment with the two batteries he purchased and diesel expensesJanuary 11, : Mr*** gave the customer two options, to reinstall a refurbished motor or a used motor, he would have the choiceThe agreement also required that the installment would be with our mechanic and for him to pay at least $and we would pay the rest of the repairsThe customer refused and demanded his money backJanuary 12, : Northside Ford called Mr*** and asked if they would go ahead with the repairs or if someone was going to pick up the vehicleMr*** called Mr*** and said we would be willing to return $and cancel his dealMr*** declined the offerJanuary 13, : The second diagnosis request from Northside Ford states:Customer states crank no startCheck and advisePerform a thorough inspection of your vehicle and provide a detailed vehicle report carNorth side For recommends : Check fluid levelsInspect wiper bladesTest batteryInspect tires and brake wearInspect safety systems and components for leaks and damageWe are faxing a letter to Mr*** with our resolutionIrving Motors Corphas been in business for more than years and have strived to give excellent serviceAs our policy, before selling any vehicle, we explain to the customer that our vehicles are sold as is and are given the opportunity to check the vehicle with a mechanic of their choice before committing, as well as offering warranty.As our resolution to what Mr*** is requesting in his claim, Irving Motors Corpwe will fax an agreement with him and wait for his responseAgain, we understand this unfortunate situation and we are doing our best to help Mr***Any additional information, please call the officeWe will send any paperwork upon request Thank you,*** *** President
Dear Ms. [redacted],As previously stated on our first response letter, the vehicle was left at the SAMS CLUB store by I-10 and Evers. The customer called for us to pick up the vehicle and later sent someone to leave us the keys without notifying us if he was going to keep the vehicle or not. We have not received a call from Mr. [redacted] since the incident or the first Revdex.com response. We will take care of the $85 tow transport charge. The 2006 GMC is now ready at our Blanco location, it had a starter and water pump repair; the total amount of repairs is $326.17, which is the customer’s responsibility to pay. We ask for Mr. [redacted], the only registered owner and person on the account, to call the office and speak to Ms. [redacted] regarding the repairs and his payment which is now due in order to redeem the vehicle.Unfortunately, it is a used vehicle and it was sold as is and Mr. [redacted] was in full understanding. We will not pay for the repairs, nor will we comply with his original request, he must call the office.Thank you
Complaint: [redacted]
I am rejecting this response because: Now I received this from Irving motors but I don't even have the vehicle the company does so now they want even more money and interest. Please respond back. What is going to happen?
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Information regarding the occurrences are not accurate, we did try to resolve this matter but the blatant response and timeline with our records, evidence and witnesses shows and entirely different story.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: Now I received this from Irving motors but I don't even have the vehicle the company does so now they want even more money and interestPlease respond backWhat is going to happen? Regards, [redacted]
Complaint: ***
I am rejecting this response because:Complaint: *** I am rejecting this response because:I am rejecting the responds because for one in the video I sent shows I never used foul languageI also have a receipt for the 3,I put down then the next week so I put 4,down sorry my mistakeSo that's what I'm asking for if not then 3,I need a three row seating vehicle asapThe other pictures show I went to autozone to do a diagnostic testAll this stuff that happen to this vehicle was within monthsI bought the vehicle because the lady who sold me the car said it was in great condition not that I was going to have to put a lot of money into it within the first six monthsThen I would have asked for them to lower the placeThis is horrible and then I was told they report to credit bureau and that's not true because my credit score hasn't shown anything reflecting my score for that vehicleThe water pump is not what was wrong with that vehicle it was making a horrible grinding metal noise coming from the fan clutch and all the employee kept saying no it was something else I know what it was I was a mechanic for years in the army I know what it wasThis ridiculous how *** is going to treat me and say oh it sold as is why so they can just make money off me knowing I was going to turn the vehicle back in monthsPlease I want my money back I NEED ANOTHER VEHICLE THAT MONEY EILL HELP ME
Regards,
*** ***
August 14, 2015Dear Ms***We reviewed Mr***’s account and his case, he purchased the GMC Envoy on Feb23, and his sales representative was Ms*** ***The actual down payment for the vehicle received by Mr*** was for the amount of $3,and not for the amount he
is disputingMr*** came to the office on July to make his payment and speak to the manager regarding his vehicleHe spoke to Mr*** ***, sales manager, and notified him he was having trouble with the GMCMr*** informed the him that Irving Motors Corpis not able to help him as far as paying for the repairs; however, he did refer him to a mechanicThe customer left and a few hours later he called the office and spoke to Mr***, letting him know the vehicle broke down at a SAMS Club store and somebody needs to pick it up, he proceeded to use profanityThe customer came the next day with his wife and demanded to speak to someoneOur collections manager, ***, spoke to him and reminded him of his contract where he signed the Waiver of Warranty, the Goodwill Repair with nothing promised and the Buyers Guide, vehicles sold as isWhile she is explaining to the customer our policy, his wife pulls out her phone and says she is recording the whole conversation, and Ms*** notifies them we have a surveillance camera as wellMr*** says he knows what he signed and continues on to explain that at the time of purchasing the vehicle, Ms*** did not allow him to check under the hoodHe said when he changed the oil, there was trash and something that looked like a rats tailMs*** told him to wait till Mr*** came into the office, but his wife said no, they are not waiting and they are going to report usThe customer later sent us the keys and said he is not paying for the repairs.The vehicle was transported from the corner of I-1O and Evers by a SAMS Club, we will take care of the $tow transport chargeThe GMC is at our mechanic, it needs a starter and water pump; the total amount of repairs is $326.17, which is the customer’s responsibility to payOur policy on our Goodwill Repair form clearly states the customer understands the vehicle is sold AS IS and will not pursue the dealership after the days from the sale date to redeem or request additional repairs, the form was signed by both Ms*** and Mr***He signed the Waiver of Service Contract waiving coverage a protection plan The Buyers Guide also shows a list of some defects that may occur in used motor vehicles and the dealer is not responsible for any repairsAs far as Mr***’s claim on Irving Motors Corpnot reporting to the Credit Bureau, we have been reporting to the credit Bureau from almost two yearsIrving Motors Corphas been in business for several years and we have always welcomed and been open to having the customer take the vehicle to a mechanic or bringing in their own mechanicIf the incident had happened as Mr*** claims, he should have reported it to the office before purchasing the vehicle, or it should have been a red flag for him as a buyer Unfortunately, we cannot fulfill the customer’s demands because our vehicles are sold AS IS and he was in full acknowledgementThis is an unfortunate situation; however, the customer signed the Waiver of Service and As Is, and Goodwill Repair form, we are not responsible for these repairs and cannot refund the disclosed amount of $4500.00, nor the actual down payment amount of $3,Enclosed is the Goodwill Repair, Buyers Guide and the Waiver of Service Contract forms signed by the customer.Thank you,*** ***President
RE: *** *** Ford F- VIN: ***We have reviewed the case of Mr*** and sorry to hear of his experience with Irving Motors CorpOur company finance manager, Mr*** ***, has worked
closely with Mr*** regarding this issue and has annotated all details.The statement is as follows: December 27, : Mr*** notified Ms*** ***, Irving Motors Corpsales representative, before purchasing the vehicle, he wanted to check F-with his own mechanic firstHe later notified Ms*** what his mechanic told him, the mechanic said the vehicle was in good conditionMr*** purchased the vehicle with $miles and paid the $down depositThe customer signed the No Cooling Off Period form, Arbitration, the As Is form and the Waiver of WarrantyMr*** offered Mr*** warranty for the vehicle and he declinedDecember 29, : Mr*** accompanied by his son came to the Braniff location to install the windshield and door handle to the vehicle, repairs that were promised at the date of saleDecember 30, : Mr*** called the office to notify us that he was stranded on the side of the road, his location Exit off of I-10.We sent out a tow truck from Ordaz Towing to pick the vehicle up and bring to our location on *** ***.January 5, : Mr*** sent the vehicle to Delgado Racing mechanic shop off to *** *** to get diagnosticJanuary 9, : Delgado Racing Diagnosis : Won’t start - Scan Ecm system for codes - Ran electric and fuel tests on truck - charge batteries ( Fuel tank has gasoline in itComplete fuel system is bad ).Charged $towing to take to their mechanic shopMr*** called Mr*** to notify him about the diagnostics, and the customer told him he did not put gasoline Mr*** went personally to the mechanic shop and Rick the mechanic explained to him what the problem was with the vehicleThe customer without authorization took one of the filters and sent it to his mechanic, according to Mr***, his mechanic said there was no gasolineMr*** said he told Mr*** he would get a second opinionJanuary 10, : The vehicle was sent to Northside Ford, a $charge for towingThe diagnosis from Northside Ford is as follows: Customer states crank no startCheck and advise - verified no crank no start, opened fuel filter housing and found gasoline smell in fuel linesEngine and fuel system may have damageFurther diagnosis is recommended to estimate damages The service advisor notified Mr*** he can submit a claim to the insurance and it will declared in the claim as an accidental damage.The customer demanded a second diagnosis, the diagnosis is $that has not been paid yetMr*** came to the office and spoke to *** and said he was recording him on video, Mr*** did not give authorization to be recordedMr*** said he will get a lawyer and sue us for Deceptive Trade practiceThe customer demanded either to fix the vehicle or to return the down payment with the two batteries he purchased and diesel expensesJanuary 11, : Mr*** gave the customer two options, to reinstall a refurbished motor or a used motor, he would have the choiceThe agreement also required that the installment would be with our mechanic and for him to pay at least $and we would pay the rest of the repairsThe customer refused and demanded his money backJanuary 12, : Northside Ford called Mr*** and asked if they would go ahead with the repairs or if someone was going to pick up the vehicleMr*** called Mr*** and said we would be willing to return $and cancel his dealMr*** declined the offerJanuary 13, : The second diagnosis request from Northside Ford states:Customer states crank no startCheck and advisePerform a thorough inspection of your vehicle and provide a detailed vehicle report carNorth side For recommends : Check fluid levelsInspect wiper bladesTest batteryInspect tires and brake wearInspect safety systems and components for leaks and damageWe are faxing a letter to Mr*** with our resolutionIrving Motors Corphas been in business for more than years and have strived to give excellent serviceAs our policy, before selling any vehicle, we explain to the customer that our vehicles are sold as is and are given the opportunity to check the vehicle with a mechanic of their choice before committing, as well as offering warranty.As our resolution to what Mr*** is requesting in his claim, Irving Motors Corpwe will fax an agreement with him and wait for his responseAgain, we understand this unfortunate situation and we are doing our best to help Mr***Any additional information, please call the officeWe will send any paperwork upon request Thank you,*** *** President
Dear Ms. [redacted],As previously stated on our first response letter, the vehicle was left at the SAMS CLUB store by I-10 and Evers. The customer called for us to pick up the vehicle and later sent someone to leave us the keys without notifying us if he was going to keep the vehicle or not. We have not received a call from Mr. [redacted] since the incident or the first Revdex.com response. We will take care of the $85 tow transport charge. The 2006 GMC is now ready at our Blanco location, it had a starter and water pump repair; the total amount of repairs is $326.17, which is the customer’s responsibility to pay. We ask for Mr. [redacted], the only registered owner and person on the account, to call the office and speak to Ms. [redacted] regarding the repairs and his payment which is now due in order to redeem the vehicle.Unfortunately, it is a used vehicle and it was sold as is and Mr. [redacted] was in full understanding. We will not pay for the repairs, nor will we comply with his original request, he must call the office.Thank you
Complaint: [redacted]
I am rejecting this response because: Now I received this from Irving motors but I don't even have the vehicle the company does so now they want even more money and interest. Please respond back. What is going to happen?
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Information regarding the occurrences are not accurate, we did try to resolve this matter but the blatant response and timeline with our records, evidence and witnesses shows and entirely different story.
Regards,
[redacted]