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Urban Solar Group

990 S Rogers Cir Suite 4, Boca Raton, Florida, United States, 33487-2817

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Urban Solar Group Reviews (%countItem)

• Apr 29, 2023

The installation was quickly and Danny Villavicencio help with the rest of the process really helpful and professional thanks for help me for this process .

Look no further!
If you are considering solar panels for your home or business, we already did the research for you! After deciding to install solar panels on my 1950s Florida bungalow, my son and I spent MONTHS researching the local solar panel companies and narrowed the list down to the top five. Then we had intensive meetings with all five of the solar companies, some virtual and some in person. After more due diligence (even searching court records and the Better Business Bureau) we finally decided to go with Urban Solar. Not only did they offer the best financing terms and interest rate, but we were most impressed with Andy Hopta (561-723-9717) who was our initial point of contact. Andy was impressively thorough and honest and designed the perfect configuration for my home. He is also just an all-around great guy and such a pleasure to deal with. Andy oversaw our entire installation from start to finish and was always available to answer the numerous questions we had. The entire staff of Urban Solar was remarkable – from the installers who worked diligently to get the job done swiftly and efficiently to the Vice President of Operation Rhiannon Eslahi who personally guided us from start to finish and even gave us her cell phone number! As we all know, customer service at this level is extremely rare these days. We could not be happier with our solar system, and it truly is one of the best decisions I have ever made. The panels have only been up for two months are we are already seeing significant savings (my FPL bill this month is $10). We are also exporting tons of energy to the grid and doing our part to combat climate change. Another major benefit is the HUGE tax credit – and if you are going to get panels installed, do it soon before they get rid of “net metering!” Tell Andy you saw this review and he’ll give me a cookie!

Urban Solar is a comprehensive solar design, installation, and service organization. Its sales approach to us was professionally low-key, knowledgeable, and response to my interest in many details. It set a price that had no hidden extras. We worked together on how panels would be laid out on our roof. Materials arrived when they were needed, neither too early nor late. We set a timetable, and it was met. And now Urban solar remotely monitors our panels in case any should malfunction. After nearly a year, our FPL bill for electricity in Palm Beach County has been zero.

Beware of sales companies posing as solar specialists. We encountered several and had a contract with one that was little more than a sales organization, which subcontracts and does not itself know enough about design and installation. (That company finally cancelled our contract because it could not provide what it had contractually agreed upon, and then it refused to return our full payment--even though it, not we, had cancelled--probably leading to small claim court.)

System not connected and didn't pass *** inspection
7 months ago I signed a new contract with Urban Solar, after 6 months they installed my system and lie to me that the final inspection was done in order to sign the final finance agreement that everything was complete. Now my system is not activated and the first bill from the financial institution, Mosaic is due. They didn't answer the phone or my emails. Also they promote a referral commission of $500 for each person who sign and install a new solar system with them, I send them 5 referrals and 3 of them were signed and installed almost 3 months ago and they never send me the referral fee or even thank me for that. THEY NEVER RESPOND EMAILS AND OR PHONE CALLS WERE NOT I'M VERY DISAPPOINTED FOR DOING BUSINESS WITH THIS COMPANY

Desired Outcome

Finish the job, connect the system to the Grid, refund the first bill of the finance company and pay the referral fees

Urban Solar Group Response • May 15, 2020

Hello. This is *** with Urban Solar. Any misunderstanding with the homeowner has been resolved and they are happy. Please verify with them and close this case.

Thank you.

A great company. Competent, efficient and easy to work with

They handled everything from start to finish and were very responsive to any and all questions I had. I was never worried and the whole process was well organized and went very smoothly. I would recommend them highly to anyone and everyone who has any interest in going solar, it is a no brainer.

I contracted with UrbanSolar for a PV system, paid 100 percent of the contracted price, and now their supplier put a lien on my property.
I contracted with Urban Solar in June 2019 to install a PV Solar system at my primary and only house. I paid UrbanSolar in four payments; one due at signing the contract, and three payments during the installation phase. I paid 100 percent of the contracted price. I received notification from UrbanSolar my payment was complete. On August 30, 2019; I received a lien on my primary house from UrbanSolar's supplier, CED Greentech (9190 Activity Rd, San Diego, CA XXXXX). I called UrbanSolar when I received their pre-lien notice, and as of August 30, 2019 the attorneys at CED filed a lien. I would like to know the lien is lifted and payment to CED because of my project is complete. I would be willing to provide proof of payments, liens, and executed contract if requested.

Desired Outcome

I would like the lien lifted and not recorded to my property; and documentation noted payment in full to CED for my PV system.

Urban Solar Group Response • Nov 08, 2019

Here is the release that has been executed and is in the process of being recorded. This issue has been addressed. Please let me know if you have any questions or need any additional information.

Sincerely

Customer Response • Nov 20, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
I agree with the vendor's responses. Although, the Revdex.com complaint was communicated with the owner of the business (through an active social media account on 9/13/2019), I'm surprised Urban solar was not unaware. I looked at the County Clerk records and the lien was lifted, and the Revdex.com Complaint can be closed.

Urban Solar did a wonderful job throughout. They were always clear and thorough each step of the way. They not only installed our panels, but coordinated our new roof with the panels so that it was one-stop shopping. What impressed me most was two things: 1) They called/emailed us each step of the way keeping us abreast of both physical progress and paperwork progress - their own and also city permits, etc. 2) Whenever we DID have questions, they returned our phone calls and emails promptly. - In short, they handled everything on their end; we never felt we had to deal with permitting, paperwork, etc. They did the work quickly and professionally. We're quite glad we went with them.

Great company, they take care of everything!

Overall great experience with this company. Very knowledgeable of the product and have all internal employees so nothing is outsourced with installation and monitoring. Very professional business and would recommend anyone to use this company if looking into a solar project.

Urban Solar Group Response • Mar 08, 2019

Thank you Mr. and Mrs. we greatly appreciate your business and so thrilled to hear your feedback about the fantastic experience! As always, please do not hesitate to reach out to us if you need anything or have any further questions.

Regards,

Urban Solar Group, Inc.

Great service, great people!

Urban Solar was a pleasure to work with. They delivered on everything they promised. Their workers were very professional, friendly, organized and always made sure that they cleaned up thoroughly. Urban Solar did whatever it took for me to be completely satisfied. I highly recommend them.

Urban Solar Group Response • Feb 11, 2019

Mr. thank you so much I'm glad that you had a fantastic experience going solar with Urban Solar Group! We value you as a customer and are here for you with any questions at any time if needed!

So many mistakes from trying to sell me the wrong system, not telling me that the salesman that sold me the equipment doesn't work for the company anymore, to putting my racks on the wrong side of the roof then not taking blame for their mistake, to changing the pricing from what was agreed upon, to leaving many nails and screws on my roof, etc. Great advice would be look for another company.

Urban Solar Group Response • Dec 20, 2018

Mr.

I am very sorry to hear you were so dissatisfied with your solar installation project. I would just like to remind you that your project came to us from a mutual contact via another contractor you had originally chosen to work with, Ross Brothers, LLC. You had already signed your financing documents with an agreed upon price and project specs between you and Ross Brothers, LLC. You canceled your permit in the city with Ross Brothers, LLC so we could pull a brand new permit, for the same exact project specs but under our company name and license. The financing documents were also re-done under Urban Solar's name but with the exact same agreed upon numbers you had originally chosen with Ross Brother's LLC. The sales rep you are referring to was not an Urban Solar Sales Rep at the original time of your sale, but a representative from Ross Brothers, LLC. As far as the installation goes, Urban Solar took full ownership of the installation mistake and corrected it immediately. We completed the installation, passed all inspections and had your FPL meter swapped, with PTO (permission to operate) from FPL within 5 days from the date of passed inspection. Again, I sincerely apologize for the dissatisfaction you seem to have had but I hope you will be able to enjoy the benefits that your solar system brings you and reconsider your negative statements and outlook on our company.

Thank you,
Owner and Co-Founder

Customer Response • Dec 20, 2018

Not true. The sales rep was an Urban Solar rep and still works for Urban as I spoke to him the other day and he did apologize for him not disclosing the change in panels. The terms were actually Urban Solars' which Ross Brothers copied but neither company disclosed the extra $8000 in question. Urban Solar put racks on the front of my home but they don't have any documentation of me agreeing to any panels on the front of home prior to the stoppage of work where they had to get new permits because they made a mistake and tried to blame it on Ross Brothers in which I showed Urban all prints from Ross Brothers and nothing is on the front of my home. Then Urban has the nerve to tell me that my roof is better than new because I have patched holes that weren't on my roof before Urban Solar started the project along with overlooking one hole. Plus not having the decency at that point of doing anything for the customer after they hurt the integrity of my roof because they feel it's better than new.

Our system was completed in July and so we have completed our first month of power production. There are many steps in the process that require the experts of Urban Solar to navigate like the permits, FPL and financing and they handled the process like real Pros. Before we selected Urban Solar we had interviews with 5 other companies that claim to provide the service. We found that Urban provides everything they claim to. The construction and electricians handled their parts of the job like professionals. My Wife and I are very pleased with Urban Solar and we think the 5 star rating is warranted. One other thing once the installation is complete their monitoring service stays with you to answer questions and help you to keep track of your system.

Urban Solar Group Response • Sep 04, 2018

Thank you so much for being a fantastic customer and giving us an honest review. We are so happy to help you go solar, and as always, if you have any questions about your system, please give us a call. Thank you and enjoy your day!

Urban Solar complete the installation over a year ago after this time the system works perfect

Urban Solar Group Response • Aug 09, 2018

Hi and thank you so much for your positive review and the opportunity to help you and your family go solar!

I can't believe how easy it was to go solar and now I'm officially generating my own clean energy at my house. Doing my part to save the planet.

had poor work habits, late getting the job done and over heard employees complaining about they was being treated. they cost me money and time waiting on them to finish the job.

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Address: 990 S Rogers Cir Suite 4, Boca Raton, Florida, United States, 33487-2817

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