Urbane Spaces

In response to complain case ID [redacted] , we thank you for the notificationWe acknowledge the complaint disputing a wine shipment, consigned to [redacted] As per our policy, the responsibility of this shipment lies with the original shipper, ChronopostIt is important to note that [redacted] did not and will not be issuing IBC any payment for this shipment [redacted] claims would be paid to the shipper which, in this case, would be the company that she purchased the wine fromThis shipment is referenced in our system as Airway Bill number [redacted] Please note that the value of the shipment, claimed by the shipper at time of shipment, was $Additionally, the value declared on the commercial invoice (Invoice of Declaration) was EuroIBC Customs Brokerage received the commercial invoice from Chronopost on August **, Chronopost is the original shipperTotal charges for customs brokerage on this shipment amounted to $ [redacted] reported the shipment lost on August **, In our correspondence with [redacted] , we explained to her that we were working with [redacted] and at the same time with the export office in France were her parcel was sent from, as claims are paid back to the shipperWe reached out to CHRONOPOST to make them aware of [redacted] ’s complaint and demands for her claim to be settled in the US, paid to her and not the shipperPer CHRONOPOST, their Customer Service Team was already working with the shipper and the claim was going to be settled with the shipper as this is their policyWe advised [redacted] to reach out to her shipper directly and arrange a credit back or follow the terms and conditions she agreed upon when these items were purchased in FranceThe loss of this shipment and the credits involved are not within the control of International Bonded Couriers, Incor IBC Customs Brokerage IncPlease let me know if you require any further information regarding this shipment in order to clear us of this complaint

In response to complain case ID [redacted], we thank you for the notification. We acknowledge the complaint disputing a wine shipment, consigned to [redacted]. As per our policy, the responsibility of this shipment lies with the original shipper, Chronopost. It is important to note that [redacted] did...

not and will not be issuing IBC any payment for this shipment. [redacted] claims would be paid to the shipper which, in this case, would be the company that she purchased the wine from. This shipment is referenced in our system as Airway Bill number [redacted]. Please note that the value of the shipment, claimed by the shipper at time of shipment, was $72.00. Additionally, the value declared on the commercial invoice (Invoice of Declaration) was 1 Euro. IBC Customs Brokerage received the commercial invoice from Chronopost on August **, 2016. Chronopost is the original shipper. Total charges for customs brokerage on this shipment amounted to $62.60. [redacted] reported the shipment lost on August **, 2016. In our correspondence with [redacted], we explained to her that we were working with [redacted] and at the same time with the export office in France were her parcel was sent from, as claims are paid back to the shipper. We reached out to CHRONOPOST to make them aware of [redacted]’s complaint and demands for her claim to be settled in the US, paid to her and not the shipper. Per CHRONOPOST, their Customer Service Team was already working with the shipper and the claim was going to be settled with the shipper as this is their policy. We advised [redacted] to reach out to her shipper directly and arrange a credit back or follow the terms and conditions she agreed upon when these items were purchased in France. The loss of this shipment and the credits involved are not within the control of International Bonded Couriers, Inc. or IBC Customs Brokerage Inc. Please let me know if you require any further information regarding this shipment in order to clear us of this complaint.

In response to complain case ID [redacted], we thank you for the notification. We acknowledge the complaint disputing a wine shipment, consigned to [redacted]. As per our policy, the...

responsibility of this shipment lies with the original shipper, Chronopost. It is important to note that [redacted] did not and will not be issuing IBC any payment for this shipment. [redacted] claims would be paid to the shipper which, in this case, would be the company that she purchased the wine from. This shipment is referenced in our system as Airway Bill number [redacted]. Please note that the value of the shipment, claimed by the shipper at time of shipment, was $72.00. Additionally, the value declared on the commercial invoice (Invoice of Declaration) was 1 Euro. IBC Customs Brokerage received the commercial invoice from Chronopost on August **, 2016. Chronopost is the original shipper. Total charges for customs brokerage on this shipment amounted to $62.60. [redacted] reported the shipment lost on August **, 2016. In our correspondence with [redacted], we explained to her that we were working with [redacted] and at the same time with the export office in France were her parcel was sent from, as claims are paid back to the shipper. We reached out to CHRONOPOST to make them aware of [redacted]’s complaint and demands for her claim to be settled in the US, paid to her and not the shipper. Per CHRONOPOST, their Customer Service Team was already working with the shipper and the claim was going to be settled with the shipper as this is their policy. We advised [redacted] to reach out to her shipper directly and arrange a credit back or follow the terms and conditions she agreed upon when these items were purchased in France. The loss of this shipment and the credits involved are not within the control of International Bonded Couriers, Inc. or IBC Customs Brokerage Inc. Please let me know if you require any further information regarding this shipment in order to clear us of this complaint.