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Reviews Pest Control Urbanex

Urbanex Reviews (2)

• Jul 21, 2023

Yard Pest Services
One of worst home services I ever had. I should have known not to allow them on the property by the looks of their reps. They double charged my first payment, and would not return call. Then charged me the whole service price after I wanted to cancel. The contract was voided after double charge and no response to rectify there mistake.

My wife and I bought a new house in Christiana TN. We were literally unpacking our moving truck when a sales lady walked into our garage and started talking to us about our neighborhood. Assuming she was a new neighbor I continued unpacking while my wife spoke with her. 20-30 minutes later my wife asks if they can spray the house for $75. I thought it was pricey considering I could buy a gallon of pesticide at Lowes for $20 but I figured they might do a better job and it was a new house that had never been occupied. I saw spiders and ants literally days after they sprayed.

We later found out that my wife had inadvertently signed a one year contract with Urbanex. At no point in the sales pitch was this explained to my wife (including a $150 cancellation fee that they refused to waive).

I give one star because I couldn't give zero stars for the following reasons:
- Extremely intrusive high pressure sales. My wife and I were obviously very busy trying to move into our new house and simultaneously watching our 3 kids all under the age of 6.
- Intentionally or unintentionally misleading customers. The sales person took advantage of my family by having us sign paperwork (which we didn't have the time to stop and read) without explaining what we were signing.
- Poor service price and results. $75 is extremely expensive considering much cheaper options that are just as, if not more effective, than their product.
- Penalizing customers for discontinuing service.

This is a company whose business model is apparently to con customers into signing a contract for an ineffective, over priced service and then charging them more than double the original price to capitalize on the con.

This kind of horrible service may be doable for companies like [redacted] who have a monopoly in their profession, but it's inexcusable for a pest control company. I've worked for 15 years in retail and customer service management and I would fire an employee who treated my customers this way.

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Address: 533 Rivergate Pkwy, Goodlettsville, Tennessee, United States, 37072-2027

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urbanexnashville.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Urbanex, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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