Urbanlife Management Reviews (1)
• Jan 07, 2021
LACKING!After contacting Urban Life Mgmt. to arrange to view a Huntington Coach Home,, we made an appt. for a 5:00 viewing. I had explained to 'Mary' that I was looking forward to the appointment because I had looked at them last year but my partner had not come with me then and I wanted to bring him this time. (So...really...it was almost a sure thing I liked them enough last year to want to rent a unit...just needed to show my partner). I was telling my partner all the way to our appointment how nice they were. Well, how much I liked the units became insignificant as we showed up for our appointment and it continued. Initially, upon arrival, I went into the office (all masked up) and let reception know who I was and what time our appt. was. She looked at me with disbelief and disdain. No smile. No welcome or any sort of friendliness. Just a minute...she will check...what was your name again...was her best communication. So, being my friendly self, I make small talk and ask her if she was surprised by a 5:00 appt. She replied Mary was on a showing in the moment and everyone else was leaving...just take a seat and it will be a few minutes. I asked her how long because my family were in the car waiting and I was trying to determine if I was going to wait in the office or go wait with my family in the car. She said she would check to see if anyone in the office would be willing to stay and show us a place. I went to the car. As we were waiting, we saw staff leave and Mary coming back from the showing she was on. She went into the office for a moment and then out to let us know to follow her to the coachome she was going to show us. We complied after waiting about 20-25 minutes for her. At the coach home she brought us to, she opened the door and what we saw was a home in shambles. No warning, no communication about it. I was horrified as I had built up the place to my partner and she knew it. She explained away the startling sight with 'oh this one is not done yet'. I said can you show us something that is done? She got obscure and gave no real direct answer, but a lot of 'ummmm and hmmmm, let me check'. In that moment, I was thinking...why did she not pre-plan what she was going to show us as she knew our requests and information already from our first discussion when I made the appointment. After waiting for her to 'check' if other units were available to view, we discussed my daughter's age as she is 7 turning 8 and if a child is under 8, they try to give bottom patio units and if the child is 8 or over, they then give top balcony units. My daughter will be 8 at the beginning of July...pretty darned close. 'Mary' kept being indecisive and not knowing if there were units available that were 'right for us' as my daughter was not yet 8. I suggested she would be 8 fairly soon and perhaps she could show us a balcony unit anyway. She then found one to show. We looked at it and 'Mary' stood at the door while she said we could show ourselves around. I understand Covid restrictions...but come on! I already was selling the place for her to my partner! After viewing it, 'Mary' said she would check with mgmt. if a balcony could be available to us since my daughter wasn't quite yet 8. I asked if there were any other available units. She responded with saying she thought that was the best option for us. I thought my partner was going to go to the car right there. From the moment we arrived it felt like the receptionist resented our appt. and by the end, the leasing agent was telling us what was best for US and unwilling to take any sort of organized and efficient effort to show us units so we could determine what was best for us ourselves. Wow! It didn't matter how much I liked the coach homes (love the fireplace and insuite laundry) after the horrible and disorganized service we encountered wtih Urban Life Mgmt. On the good side...it saved us from committing to any sort of a lease or further desire to apply at any place they manage. Moral of the story: it doesn't matter how good the product is if the service is absolutely awful...the customer won't want to 'shop' there. PROCEED WITH CAUTION.