Urbanog.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12143296, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2016/06/20) */
Customer refused package & filed Revdex.com complaint
Refund has been issued on 2016-06-15:10:(Trans ID: 47SXXXXXAXXXXXXXJ).The total refund amount is $

Dear *** ***
We honored your request and refunded your express shipping.Refund has been issued on 2017-11-12:10:(Trans ID: ***)Msg: UPS delayed package
The total refund amount is $(Refund may take to business days to reflect on your account.)Your package was
delayed due to business closure. *** ***UrbanOG.com

Claim has been resolved.Customer filed for a damaged item after 30days.Company made an exception and  issued gift card for damaged item. The response to customer was never delayed.

Dear [redacted],   Thank you for contacting us.   The company has refunded the customer's restocking fees. The customer was at fault which was why we charged the restocking fee. The company paid for both shipping cost, to and back from the customer.   Waived restocking fee,...

refund: Transaction ID: 2[redacted]0 Payment Method: XXXX1000 Amount: USD (10.52) Customer Name: [redacted] (Refund may take 5 to 7 business days to reflect on your account.)   Waived restocking fees, refund: Transaction ID: 2[redacted]1 Payment Method: XXXX1000 Amount: USD (11.33) Customer Name: [redacted] (Refund may take 5 to 7 business days to reflect on your account.)     Best regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12143296, and find that this resolution is satisfactory to me.