URGE Basics Reviews (7)
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I would first like to say I understand the frustration with this case, however, we are a distributing company, with that in mind our stock decreases by the hour and as a customer service representative I do not have claim on stock that has already been soldContact first made- March 7th
Response- March 8th stating that we read the claim and the customer should send in the defective product in to our addressThis is strictly for testing upon which, if determined defective, we would send a new itemAs per our warranty disclaimer which can be found online here:*** The customer had been notified this was our policy on March 10thWe do not sell or compile parts, including the battery, separatelyTherefore we could not send a battery aloneAfter this clarification the customer agreed to send the entire item to our address, we notified receipt of said item on April 4th, Correct address was submitted by customer on April 5th, On that date I was told we had no more drones to send for returnsI do not see an email informing the customer of this fact, which leads me to think I simply forgot to inform the customer of this factOn April 27th the customer inquired where her replacement was, to which I replied we had none in stock and authorized a vendor refund through ***As we do not hold the credit information we cannot refund her ourselvesI was never contacted by *** on the matterAt this point the customer demanded a refund for the shipping as wellTo which she had already agreed to pay by sending in the product and not contesting it via email until after the factOn May 2ndI offered to refurbish a drone to which she agreed*** had still not responded to herAt this point new drones were well on their way from our manufacturer and instead of a refurbished drone I sent the customer a new drone on the 17th, shipped out the 18th, and arrived on the 21stOn the 31st I received a second thread stating the exact same problem in the new droneI specifically checked the new drone prior to shipping out to see if there were any defects, considering the month delay on the return of product, and noticed nothing wrong with the productIn conclusion, the $in question has already been returned via replacement and the $shipping is not included in our warranty and was agreed upon initially by the customer, who later changed their mind about incurring the costAll correspondence above can be verified by email exchanges with the customerThank you for your time and considerationSincerely, *** *** (Customer Service)
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Review: Main issue is the product, Power and Protection (charges & protects your iPhone 5/5S simultaneously) case device, is defectedThe product does not operate as describe, it does not fit to the cell phone type, it shows an ERROR sign and does not fit snugly to the cell phone.I have tried over a dozen times to resolve this issue with the Urge Basic customer service via emailThere is absolutely no avenue to speak to anyone at their facilityThe only way to try to communicate to URGE BASICS is through emailI've email over a dozen times for over five months with no repliesWhen I finally did get a reply, customer service [redacted], her email address: [redacted], offered to replace the defective device with a new one[redacted] requested that I submit the defected device to their corporate office: URGE Basics: [redacted]I'd mailed the defected item back on March 4th via USPS priority mail with tracking that shows the item was delivered on March 7th to the address aboveIt is now May 7th, I kept sending a follow up email after email to [redacted] and cc'd [redacted], to find out what is the ETA of the replacement product and as of today, zero email from any of their customer service repI feel this company sells defective products and although, their product says it is covered with a one year warranty, they are not willing to honor their agreementTheir customer service is lacking to say the leastI would like a replacement for this defected device, iPhone 5/5s Charger Case Color: Silver with Clear Bumper or a full refund of my purchase price of $($plus tax $3.50)I would really appreciate a quick resolution if at all possible as I purchase this product since December 11th 2013.Desired Settlement: I would like a replacement for this defected device, iPhone 5/5s Charger Case Color: Silver with Clear Bumper or a full refund of my purchase price of $($plus tax $3.50)I would really appreciate a quick resolution this matter if at all possible as I purchase this product since December 11th
Review: I have attempted to contact this company for 2-3 weeks now with several calls leaving voicemails and several emails following their procedures for warranty request but there have been no responses from them.Desired Settlement: Just want a replacement of the broken part
Review: Purchased power bank travel chargers for phone/tablet. Product was defective. Returned product and had to wait a month, with several attempts to get customer service to reply to my contact, before received exchanged power banks. Replacement power banks defective as well.Desired Settlement: I am no longer willing to accept exchange considering both times I received their product they were defective.
Review: I contact Urge Basics via their online form to arrange a warranty replacement of their [redacted] that was defective out of the box. After a prompt email reply, I sent my defective unit back to them for them to replace. Instead of receiving a replacement unit I was sent a [redacted] wireless speaker instead. I have attempted to contact them via phone, email, online form, and [redacted] many times over that past few months to try to resolve this, but I have gotten no response. Considering I had to pay to ship my defective item back and was sent the wrong item in return, this is an issue I would like to be resolved.Desired Settlement: I would like to receive a working [redacted], as was my initial intent, or a refund of both the cost of the unit and shipping.
URGE Basics Rating
Description: Business Services - General
Address: 3470 Rand Rd, S Plainfield, New Jersey, United States, 07080-1309
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