Urge Fitness

Complaint: [redacted] I am rejecting this response because: I did speak to Jeff at Urge Fitness prior to cancelling my debit card When I spoke to Jeff at the gym in April/May 2015, I explained to him my financial situation and how I could not afford the per month and I specifically asked if I could go back to my per month gym payment Jeff explained to me that Dennis had made several "bad agreements" with other members of the gym but unfortunately there is noting the owners of the gym could do Jeff specifically stated "the gym owners will laugh at me if I ask them to change the membership back." I made an effort to resolve the issue before cancelling my debit card I do not believe I am responsible for a membership I was fooled into signing being told it would be less expensive to drop the classes I was not taking I believe it is also against the law to hold a member responsible for a gym membership that the member was lied to Furthermore, I am no longer a resident of Mercer County, so I cannot even reactive my membership if the gym was willing to return it to the original amount of a month.If the owners of Urge Fitness are going to continue to refuse and lie about the gym membership, then I will file a Complaint with the Attorney General Regards, [redacted]

non use of services does not warrant non payment under signed contractual agreement"in this Agreement, MEMBER will be responsible for all payments due and owing under this Agreement, even if MEMBER does not use the CLUB’s facilities and servicesHowever, in the event of death or disability, liability for fees will terminate as of the date of death or disabilityIf the CLUB becomes temporarily unavailable due to an event such as fire, flood, loss of lease, or the like, we will extend the MEMBER’s membership privileges for the period the facilities were unavailable" Services were,are and continue to be available to all members This account is now over days past due and will be submitted to collection shortly if account is not brought current

Complaint: [redacted] I am rejecting this response because: a lot of the response is a lieWhen I talked to Noel the day I signed up, I asked a few times to confirm that I could drop the classes as any time and I was told yesI got a copy of my contract AFTER I signed it on the computer in the trailerThe way that they tried to "solve" it at the Ewing location was for me to pay more and get a private trainerHow is that helping? Oh you have to pay moreIt sounds more like a money grab then helpingWe talked to Matt on the first day that Fairless Hills was open and he said he as going to take care of itIts's pretty obvious that he lied to usYou say you have offered to help and there hasn't been any real optionsIts pay a couple hundred dollars to cancel or pay more for private trainingIt has been lie after lieIt feels like Urge would rather bully than actually fix the problem Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: after my daughter signed the cancellation form and was told by the trainer that we would not be charged any more, we were Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:They did not provide me with a copy of the contract until after signing and the manager lied about the terms when he "summarized" what I was signing electronically Buyer beware - do not sign something you don't have in your hands to review and never sign anything electronically on a screen without being given the ability to read it before signing Learned my lesson the hard way Silly me for trusting the manager to tell the truth and not lie and be deceptive in order to get my signature and change the terms after I am not the only person this has happened to Regards, [redacted] ***

In response to this complaint we will address and dismiss all claims: Urge does not misrepresent any costAnnual fees are clearly outlined and explained in each membership agreement and has an additional signature acknowledgement portion in all agreements including the one [redacted] signedIn addition, the fees are not based on time served at the center, so it has nothing to do with the current year or future yearsSo, for example this member signed up in October of She paid a fee in January of It was not for or it was just her annual feeWe did not charge her for the months she used the club in and then also charge her in January because that would be absurdAll memberships require a 60-day notice which is also in the agreement and regulated by the state on NJ Cancelling a membership can be done by sending a certified letter or the easier way and just call customer serviceThe less cost and more streamlined way is to save the money for certified mailing and dial a FREE # to cancelWhich she did, and the account was cancelled immediately and set up for her daysIn short, all fees and procedures are clearly outlined in the agreementsCancellations are streamed lined and done from the comfort of one’s home without the extra added cost of a certified letter All fees are valid

[redacted] was never "verbally" told anythingIn addition since [redacted] acknowledges he received the contract he would have also seen the easy day cancel policy which would consist of a certified letter, which he did not do [redacted] did not speak to anyone about cancelling because we do not handle the cancellations at a front desk level for this exact reasonAll agreements are digitally signed and emailed with time stamps [redacted] knew what he was signing and now realizing he did not want to commit is trying anything and everything to be relieved of his financial obligationThe terms of the agreement are valid and undisputedIf [redacted] wishes to get the most out of his membership we would love to offer him a on coaching session to get him back on trackOutside of that, the debt is owed and valid

The offer is 1st time visitors [redacted] used the club on a trial previously which made her ineligible for the offer that she bought from [redacted] NO US [redacted] would be the one one to contact to issue a refund being we did not charge her centOur suggestion is to contact who ever she purchased the voucher from and request the refund due to being ineligible

Complaint: [redacted] I am rejecting this response because: I did not recieve the contract until I signed the touch padAs was agreed with Matt the GM of the gym and I have a recorded conversation of Matt and I where he clearly states that Regards, [redacted] ***

At no time was or would ever the option to break contract be discussedWe have spoken to you and your husband several timesAt no time did we ever say a refund would be issued or that you could break your contractual obligationWhat transpired during each and every conversation was we attempted
to work around your schedule and try and find times you where available to take classes or even convert it to a one on one based around your schedule but that still was not good enoughWe than offered to share the services between you and your husband to try and get you both to utilize the program but that also did not flyWe even tried having another one of our location try and set up a program for you closer to your travels but you had no interestWe attempted several times to make this work but you refuse to let us help youYou did in fact receive a copy of your agreement which we have record of it being sent to *** The membership services you signed up for are valid and you will be responsible for them until your agreement is satisfiedAt that point you are more than able to cancel one or all servicesIf of course you wish to come in and have us yet again design a program that fits your schedule, so you could take advantage of your package we would love the opportunity

see attached

We reject this entire accounting of eventsThe entire complaint is without merit and in times incoherentMember signed up for a Premium membership during Pre-Sale of PA facilityBegan to use the Ewing facility, brought boyfriend to try out the club as a courtesyOn 9/28/upgraded to family so
they both could attendBoth agreements where explained and givenMember signed both the Premium Agreement as well as the Family agreement so was explained the terms not once but twiceMember understood 12-month agreement but became past due from lack of fundsMember sent email in May to freeze account per out of stateIt was explained cannot freeze an acct that is past due and must bring account current to freezeJune 13/member became caught up on all payments, so we processed freeze for months per member request7/3/member CC protested June dues which made acct past due AGAIN and ineligible for freezeMembers account was turned over to *** *** *** 1/2/The account remains extremely past due Member was explained all termsMember received copy of terms, member defaulted of terms and then after was extremely past due, decided to use the "I was lied to" excuses and wanted to cancelThe debt is valid, member owes all, and if wished to settle the debt they may contact First credit services, we no longer have this account

Complaint: ***
I am rejecting this response because:
It it is the benefits were not properly explained I was lied to from the start and I did not see all the pages only the first page that I signed the rest was forged the business doesn't even know whether or not they signed up myself and my husband or myself and my boyfriend clearly we have the same last name and their quibbling over grammar I'm sure they've had several similar complaints and have a past history of lying to their clients withholding information or wording things in such a way to mislead their clients I know I am not alone in this complaint
Regards,
*** ***

This is the 3rd time we received the same complaint form this memberSo for our 3rd and final response, the member is and has been past due on their financial agreement and has since been returned to collectionsThe member is fully responsible for the remaining balance and will now need to contact
the collection agency directly since we no longer house such a delinquent account

We have reached out to this member several times to schedule sessions and to attempt to cure his very past due balanceIn addition we offer an open door policy where a client can come in during staff hours and trainer would be availableThe fact of the mater is this member feel behind on payments
due to "insufficient funds" and is now trying to wiggle out of an agreementAll contracts are valid and remain in full force

Complaint: ***
I am rejecting this response because:
These these claims are incorrect and fraudulent it was my husband that I brought as a courtesy and had to pay for him he's an signed up for his own account we were charged incorrectly for it I was told I could cancel within months by the original member that I signed up with Matt and the person that I could talk to you in the New Jersey location also confirmed this when I called to cancel it they told me they could not cancel it they would put it on hold then when I called them again to cancel it they said they would cancel itCancel it they charge me $then they charge me and something dollars which I paid now I'm getting another charge for that same amount I was promised if I paid it that my membership would be canceled the only thing I signed was in a van or a trailer in *** *t was only one page I never initial any other pages and I never signed anything in the New Jersey location ersey location
Regards,
*** ***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I've decided not to pay for a service that I've not used Not because I'm trying to wiggle out of anything I'd have no problem paying for something if I were using it I've reached out to the gym several times to schedule a training session and have actually gone in to schedule it Either sessions were unavailable at the times I needed or they had not returned calls To insult me by accusing me of trying to wiggle out of a contract is not only laughable but slander Debasement of my character is an unacceptable response and childish After they promised that their service would be better this time around and their inability to deliver such product is on them I want out of this contract as it was based off of a promise they have yet to delievwr
Regards,
*** ***

In response to this complaint we will address and dismiss all claims: Urge does not misrepresent any cost. Annual fees are clearly outlined and explained in each membership agreement and has an additional signature acknowledgement portion in all agreements including the one [redacted] signed. In...

addition, the fees are not based on time served at the center, so it has nothing to do with the current year or future years. So, for example this member signed up in October of 2015. She paid a fee in January of 2016. It was not for 2015 or 2016 it was just her annual fee. We did not charge her for the 3 months she used the club in 2015 and then also charge her in January because that would be absurd. All memberships require a 60-day notice which is also in the agreement and regulated by the state on NJ Cancelling a membership can be done by sending a certified letter or the easier way and just call customer service. The less cost and more streamlined way is to save the money for certified mailing and dial a FREE 800 # to cancel. Which she did, and the account was cancelled immediately and set up for her 60 days. In short, all fees and procedures are clearly outlined in the agreements. Cancellations are streamed lined and done from the comfort of one’s home without the extra added cost of a certified letter All fees are valid.

Our original response is valid and nothing more to add: We reject this entire accounting of events. The entire complaint is without merit and in times incoherent. Member signed up for a Premium membership during Pre-Sale of PA facility. Began to use the Ewing facility, brought boyfriend to try out the club as a courtesy. On 9/28/16 upgraded to family so they both could attend. Both agreements where explained and given. Member signed both the Premium Agreement as well as the Family agreement so was explained the terms not once but twice. Member understood 12-month agreement but became past due from lack of funds. Member sent email in May to freeze account per out of state. It was explained cannot freeze an acct that is past due and must bring account current to freeze. June 13/2017 member became caught up on all payments, so we processed freeze for 3 months per member request. 7/3/17 member CC protested June dues which made acct past due AGAIN and ineligible for freeze. Members account was turned over to First Credit Services 1/2/18. The account remains extremely past due Member was explained all terms. Member received copy of terms, member defaulted of terms and then after was extremely past due decided to use the I was lied to excuses and wanted to cancel. The debt is valid, member owes all, and if wished to settle the debt they may contact First credit services, we no longer have this account.