Dear Sir/Madam,This is in response to complaint #* notification that we received on October 05, We woud like to state that we're a business that strives to see each of our customer's extremely happy with the tools and solutions we provideWe’re not a cold-calling companyWe deliver services only when it is requested by the customerWe take customer feedback extremely seriously and as a responsible business we have clearly stated our service terms, refund policies on our website so customers can view all information as per their convenience.In this case, the complainant Ms [redacted] subscribed(for months) for our services on Aug 17, and availed our services on Aug 17, as well as on Aug 26, and acknowledged the quality of service in her work order closure feedback using her own registered email on both occasions.(Screenshot Enclosed).After taking the service twice, Ms [redacted] never contacted us over email or by phone for any of her concernThis didn't give us a chance to even know about her concern and without that its impossible for any business to know and look after the concern.After we received this, we contacted the customer Ms [redacted] to know about her concern as well as explain our positionBoth the parties understood each other’s position and reached a resolutionAdditionally, on good faith we’ve issued Ms [redacted] a full refund of $as her month subscription was less that days oldMs [redacted] ’s no dispute acknowledgement Email is attached as a proof of settlement(Screenshot Enclosed: Settlement-Confirmation.png) Please let us know if any more information is required.Sincerely,Rickard EAccounts & Billing Urinfosoft, IncWestern Avenue, suite 203Altamont NY
Dear Sir/Madam,This is in response to complaint #* notification that we received on October 05, We woud like to state that we're a business that strives to see each of our customer's extremely happy with the tools and solutions we provideWe’re not a cold-calling companyWe deliver services only when it is requested by the customerWe take customer feedback extremely seriously and as a responsible business we have clearly stated our service terms, refund policies on our website so customers can view all information as per their convenience.In this case, the complainant Ms [redacted] subscribed(for months) for our services on Aug 17, and availed our services on Aug 17, as well as on Aug 26, and acknowledged the quality of service in her work order closure feedback using her own registered email on both occasions.(Screenshot Enclosed).After taking the service twice, Ms [redacted] never contacted us over email or by phone for any of her concernThis didn't give us a chance to even know about her concern and without that its impossible for any business to know and look after the concern.After we received this, we contacted the customer Ms [redacted] to know about her concern as well as explain our positionBoth the parties understood each other’s position and reached a resolutionAdditionally, on good faith we’ve issued Ms [redacted] a full refund of $as her month subscription was less that days oldMs [redacted] ’s no dispute acknowledgement Email is attached as a proof of settlement(Screenshot Enclosed: Settlement-Confirmation.png) Please let us know if any more information is required.Sincerely,Rickard EAccounts & Billing Urinfosoft, IncWestern Avenue, suite 203Altamont NY