Our response remains the sameMr [redacted] 's is now adding to his original complaint, never was there a time when I spoke with him did he state the dryer vent was missed on the phone His dryer-vent is a free cleaning done with accessibility to our technicianAgain, a FREE CLEANING, his invoice does not state that it is was done, therefore indicating that it was not accessible for the free serviceAgain, Mr [redacted] 's was not present for the cleaning either wayTherefore, if maybe he was home and present during the cleaning, this would all be a different storyMaybe he would have been able to see what Negative Air Pressure cleaning entails and could have witnessed what was doneWe tried to discount his cleaning, we have tried to explain what was doneWe have tried to come to an understandingThis issue was resolved the same day, no threat to collections was ever written or given, Mr [redacted] paid same day a discounted price then the original total to satisfy his misunderstandingOur response, again, remains the same and I truly believe that Mr [redacted] 's is not looking for resolution of any kind Thank you for reviewing the above response,Lauren M.AGM
Please review the above documentationThank you.I am sorry that Mrs [redacted] was unsatisfied with her experience on June 1, Mrs [redacted] had an appointment with us on Thursday June 29, Mrs [redacted] was offered a promotional cleaning for $ Ms [redacted] agreed to have our technician come out and gave us her information to receive the cleaningWith this promotion, there is a free furnace inspectionUpon, our technician’s inspections he did find that there was dust and debris in Mrs [redacted] furnace and ductsAt that time, our tech provided Mrs [redacted] an ESTIMATE sheet, please see attachmentThere you will find our tech’s handwriting for pricing and Mrs [redacted] signatures agreeing to additional work to be done in the amount of $478.12.I have provided the invoice for referencePlease be advised:The invoice shows two signatures, the first Acknowledgment of Terms which authorizes performance to the address referenced for service This also acknowledges the agreement to the terms and conditions set forth on the reverse side of the agreement with regard to these services or any additional services authorized by Customer at the time these services are performed Customer also agrees to pay in full the charges referenced above, including all applicable taxes, together with any charge for additional services authorized by Customer at the time the services are completed The second signature is verification that they have inspected the work performed and found it to be complete and to their satisfaction Mrs [redacted] has signed this agreement.We have been in contact with Mrs [redacted] numerous timesWe cannot accept that because her brother looked at reviews on yelp that are both good and badThat this justifies a stop checkMrs [redacted] signed her invoice and signed a check for the agreed amountIf she was feeling taken advantage, she could have refused payment at time of service and/or not agreed to have more work done at allUnfortunatly, by signing an invoice (as stated above) Ms [redacted] agreed she wanted the work done and has obligated herself to pay for those servicesWe tried to contact Mrs [redacted] days in a row as to why there was a stop check placed on her payment(A “bounce” would be insufficient funds, and no stop check fee would be assignedMs [redacted] stopped payment, please see attachment to back of invoice)Once we did not hear from her, I sent her a letter dated for August 1, There was no “stop check fee” if there would be a resolution on/or by August 18, Ms [redacted] called and stated she only agreed to pay the $for no valid reasonMs [redacted] Final Notice with a stop check fee was dated for August 21, There is now a stop check fee for $as stated on the back of her signed invoice Ms [redacted] now owes $and is scheduled to be sent to collections by September 15, if no payment is madeThank you for reviewing the above documentation and if you have any further questions please feel free to contact me directly.Thank you, Lauren MAGM***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: [redacted] I am rejecting this response because: THE BOTTOM LINE IS THAT THE SERVICE THAT WAS PERFORMED WAS TERRIBLE AND INCOMPLETE AND YOU CANT SAY HOW LONG THEY WERE HERE SINCE I ASSUME BY YOUR RESPONSE THAT YOU MUST BE IN WASHINGTON OR YOU ARE PRETENDING TO BE IN WASHINGTON BUT SINCE YOU ARE ANSWERING AS THE OWNER AND THE PEOPLE WHO CAME OUT HERE ARE REPRESENTING YOUR COMPANY THEN YOU ARE RESPONSIBLE FOR THE WORK THAT THEY DO ARE SUPPOSED TO DO I AM NOT ANYWAY SATISFIED WITH THE WORK OR LACK OF WORK THAT WAS DONE AND AS MOST RESPONSIBLE OWNERS WOULD DO THEY WOULD NOT WANT TO HAVE OR DEVELOP A REPUTATION AS A COMPANY THAT DOES NOT PERFORM WORK AS PROMISED OR AT BEST SHODDY WORKMANSHIP SOME SO CALLED COMPANIES DON'T CARE ABOUT REPUTATION THEY ONLY CARE ABOUT RIPPING OFF AS MANY PEOPLE AS THEY CAN UNTIL THE AUTHORITIES CATCH UP TO THEM BUT WHATS FASTER IS JUST WORD OF MOUTH ABOUT HOW LOUSY A JOB THEY DO OR DON'T PERFORM LIKE THEY CLAIM I WANT MY MONEY BACK WHAT WAS DONE WAS TERRIBLE AND AS A BUSINESS YOU SHOULD SAY MR[redacted] I AM SORRY THAT THE WORK THAT WAS DONE WAS UNSATISFACTORY AND WE WILL REFUND YOUR MONEY BECAUSE WE DON'T WANT TO BE KNOWN AS COMPANY WITH THAT KIND OF REPUTATION AND THAT WE WILL PROBABLY HAVE TO GIVE OUR WORKERS MORE AND BETTER TRAINING SO THAT THE WORK THEY PERFORM UNDER YOUR COMPANY NAME IS NOT DONE POORLY AND IMPACT YOUR REPUTATION AS A COMPANY Sincerely, [redacted] ***
I am sorry to hear that Mr [redacted] was unsatisfied with his experience on May 2, Mr [redacted] did contact our office for service on April 24, 2017, to make an appointment for a coupon he had found online for a $cleaningWith this promotion, there is a free furnace inspection, and free dryer vent cleaningwww.airductcleaning-saltlakecity.com, where you can view the add that we run for local technicians living in UtahWhat Mr [redacted] is conveniently forgetting to mention is, upon our technician’s arrival, Eddie the technician was met with a vacant homeIt is against company policy to service vacant homes, just for this type of scenarioOur technician Eddie contacted our General Manager and got approval that we could indeed even attempt to clean Mr [redacted] residence Our GM approved the cleaning, if Mr [redacted] agreed to remain available over the phone for any “issues” and to accept payment.Upon inspection, our technician Eddie found that there was indeed work that needed to be done additional to the basic negative air pressure cleaningYes, Eddie quoted additional cleaningMr [redacted] told our technician that he was under the impression that for $ we would be brushing and sanitizing every single duct, and demanded that we do just thatNo one in our office or online does the description state thisAgain, as Mr [redacted] pointed out, it does not state that on our company add that brushing and sanitizing will be done at allOur technician at time of service tried to explain this, that the basic cleaning was for negative air pressure cleaning and that this service was performedMr [redacted] after agreeing to pay, then refused, after work was done and completeNowhere was there a demand of $ by our technicianAgain, our technician QUOTED a price to get brushing and sanitizing done, for an additional $200.00, Mr [redacted] declined and in fact was the one demanding that we do these services at his residence for a total of $69.00, simply because that is what he expectedUnfortunately, Mr [redacted] misunderstood negative air pressure cleaning and was unwilling to listen to the technician for any explanationMr [redacted] and I spoke over the phone on May 2, after hearing of the complaint and the misunderstandingHe was offered a discount to resolve the issue, of $49.00, which Mr [redacted] agreed to payWe encourage all customers to research what type of cleaning will be performed; whether with air duct cleaning or any type of services performed in their homeHowever, never would we be describing any other cleaning than the negative air pressure cleaning for the coupon price, unless a customer is asking for quotes for additional servicesWe also encourage all customers to be forthcoming upon expectations of what services they are expecting to avoid such an issue Thank you in advance for again reviewing our documentation.Sincerely,Lauren M.AGM
May 25, Revdex.com Complaint [redacted] I am sorry to hear that [redacted] is unwilling to accept our offer for this issue, we have tried already to solve with her in our office I will keep this response simpleOn the blower motor, there are small balancing weights Sometimes these weights can get knocked out of placeThis may/may not take a while until the motor gets out of place(Furnaces are motor, not operating 24/7, therefore, the imbalance may not happen when our technician leaves the home)This is the shaking Ms [redacted] is referring to I apologize that when Ms [redacted] contacted Eddie on his personal cellular device, on a working day, he was not able to pass that information forwardHowever, our office is open from 7am-8pm Monday -Friday, 7am-5pm Saturday and 8am-5am SundayOur telephone number is on top of the invoice provided to MsWoods, whom yes, contacted our office the following day May 2, We sent our technician out the following day May 3, We then contacted and contracted out another company whom service Ms [redacted] residence (please see attached invoice) on May 6,Whom, as it is stated on their invoice 6069, rebalanced her motor, and did additional cleaning to the motor that was simply left over In short, to accommodate Ms [redacted] needs, we hired a contractor under warranty, to accommodate her needsEverything was taken care of and we paid forTherefore, there is nothing to deduct but the membership and filter (Please see attached bill sent on May 22, 2017)Again, we have already tried to resolve this issue in our office Ms [redacted] is unwilling to acceptThank you for your support in reviewing our response Sincerely, Lauren MAGM ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Ms [redacted] we will continue to pursue charges owed that your Tenants agreed to have doneI have attached a copy of the note that our accounting assistant took and the signed invoice under [redacted] When having the conversation day of serviceIn this hand-written note on June 24, it states, “wife of [redacted] got approval to do additional work of 575.00” Our technician would never do a job that he did not get a verbal and signed approval for, just for this reason.There has not been any complaint about the work done, your tenants agreed and signed and had work done for $and have unfortunately decided not to payTherefor they have now gone to collectionsI have responded as I have responded to you before: We apologize, for the back and forth, but as the letter stated to [redacted] on June 29, Payment is due and encourage him to send payment or at the very least discuss payment arrangements as soon as possibleThis account has been sent to our outside collection agency On August 14, Unfortunately, tenants can ask for services within the home they are renting when it comes to cleaningJust as, if they wanted to get carpets cleaned or have a house cleaner comeBy law, they are not required to get authorization for this, unless otherwise noted in their lease agreement (which is their responsibility not ours) We did not alter or adjust anything within the system we simply cleaned itYou, asked the Technicians to leave after the job was complete and that was why our accountant called to collect payment since your tenants knew what they were doing, in agreeing for more work and passing the payment to youUnfortunately, we do not play middle man, your tenants requested to have more work done, without your permission, regardless if you are the landlord or not, they are responsibleThe invoice shows two signatures, the first Acknowledgment of Terms which authorizes performance to the address referenced for service This also acknowledges the agreement to the terms and conditions set forth on the reverse side of the agreement with regard to these services or any additional services authorized by Customer at the time these services are performed Customer also agrees to pay in full the charges referenced above, including all applicable taxes, together with any charge for additional services authorized by Customer at the time the services are completed The second signature is verification that they have inspected the work performed and found it to be complete and to their satisfaction They have signed in both places You should rethink about who you rent your home to and the lease agreement that you have them signHowever, you are not responsible for this bill, [redacted] and his wife are, and they should know that
I am sorry to hear that Mr [redacted] was unsatisfied with his experience on March 22, Mr [redacted] did contact our office for service on March 21, 2017, to make an appointment for a coupon he had for a $cleaning of his air ductsWith this promotion, there is a free furnace inspection, and free dryer vent cleaningMr [redacted] at time of scheduling mentioned he had two dryer vents, we gave his one for free and one extra dryer vent for an additional $39.00.What Mr [redacted] is conveniently forgetting to mention is, we saw him on March 22, We received a phone call on April 22,a month later; that one of the two dryer vents were clogged and not functioning properlyI have provided a copy of the back of our invoice; where as it states under “Completion and Certificates” the owner has days to notify the company that something is not working properly and or functioning(Please see attachment)Needless to say, we still honored our customer satisfaction guarantee and called Mr [redacted] back, same day of complaint, on April ,We left him a voicemail to get him scheduled for as soon as possibleI have also provided a copy of our reception notes showing that we contacted Mr [redacted] an additional three times, leaving him voicemails to take care of the issue at hand (Please see attachment)It was not until April 27, 2017, that a very frustrated Mr [redacted] contacted our office requesting we fix his clogged dryer vent.On April 28, 2017, we sent our technician out to Mr***s home and attempt to unclog his ventUpon this appointment, our technician’s equipment got stuckWe scheduled Mr [redacted] again for May 3, At that time, we were still unable to get our brush out of his dryer ventI left Mr [redacted] a voicemail on May ,2017, to reschedule or refund Mr*** We did not hear back until May ,Mr [redacted] was not interested in a refund, and he was also not interested in our attempt to retrieve our brush, as our General Manager had suggested to our technicianWe have gone above and beyond to try to fix this issueWe were the ones whom contacted another company at our expenses to retrieve our brush and unclog Mr***s dryer ventI have attached another invoice showing we paid $99.00, to get this issue resolvedWe would be more than happy to issue Mr [redacted] a refund of $for the dyer vent being clogged and that we were unable to fix this problem for himAs far as the service, we would hope that customers would be able to understand that equipment can failThat we went above and beyond our Terms and Conditions to unclog Mr***s dryer vent the first time, unfortunately, we were not able to and our brush got stuckYes, we tried to fix this issue ourselves and set a technician multiple times to do so; and once unable, we paid an additional $to get this issue resolved to another company.We are willing to refund $Anything beyond that is not something we can justifyThank you in advance for again reviewing our documentation.Sincerely,Lauren M.AGM
We have acknowledge this issue with Ms [redacted] and have tried to send a Technician out to her home to inspect the issueUnfortunately, no we do not have a manager that can come out to inspectWith that said we have been trying to communicate with the customer with either reimbursement or sending a technician outWe have been in contact with Ms [redacted] via emailWe would like to speak to her directly involving reimbursementWe ask that Ms [redacted] give us a call as soon as possible to resolve this issue
We tried to contact Mr [redacted] by phone today to discuss this account with him He was not available We did respond to his email - see below - Good afternoon Mr [redacted] , I am sorry to hear that you were not satisfied with our service I wish you would have contacted our office and we could have sent a technician out to evaluate the job and redo the service We have cancelled your filter order and consider your account closed We will be responding to the Revdex.com to let them know as well Thank you, Lisa We have absorbed the cost of the cleaning and the sanitation he did receive, we also have cancelled the order of his air filter As you can see, we have resolved this account with our customer Please reflect this account as Resolved Thank you so much, Lisa
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I had US Air Ducts come out to my home based on the premise that they would clean my air ducts for $When I scheduled this service, they did not ask me how long it had been since my air ducts had been cleaned, and they gave me no indication whatsoever that the cost could be higher that $39.When they arrived, they told me that I needed much more workI initially rejected the offer, but Nathan persisted, going on and on about the air quality in my home and the efficiency of my HVAC systemHe offered a yearly service for years for a total cost of around $I told him that I don't want the yearly service because we will probably move before thatBut he insisted that the service would move with usI sometimes have difficulty resisting high-pressure salesmen, and after rejecting his offer several times I reluctantly gave in.After they left, I realized that I was the victim of a bait-and-switch scamHad I know that the cost would be even $200, I would not have had them come to my home in the first placeI recalled that sales made in the home are subject to a 3-day right of rescission, so I exercised that rightI believe that I could hold them to the original $price that they had given me on the phone, but I decided to be generous and offer to let them keep the $that has already been charged to American ExpressThat is very reasonable for to man-hours of workThey are welcome to pick up the UV filter that they installed if they want it back.I did some online research and found that duct cleaning is needed only in rare, extreme circumstances according the the EPAI am sure that I did not need it, but I decided to have it done anyway for $The idea of paying $or more for such a service is a ripoff, and that is why these guys resort to a bait-and-switch business model to get their foot in the door and pressure the customer.Their high-pressure bait-and-switch tactics should be stopped before they rip off more unsuspecting customers Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the offer to refund the $is satisfactory to me but disagree with the business' statement that they went above and beyond in customer serviceThat may be the case for their company but if their response is considered to be above and beyond that is an indication of how low the bar starts for themThe attempts to contact me that failed were due to the fact that I had called several times to ask them to change the phone number to my phone number instead of my mother-in-law's phone number that was on fileIt took several calls on my part to get them to finally change the number so that I was the one in contact with him to get the situation remedied While I admit the final resolution is acceptable how we got to this point is not I do not wish to pursue any further action but I do want the file noted that the customer service level of this company is in fact poor both from a technician standpoint and from a call center standpoint Sending a technician out time after time who clearly was not capable of doing the job and who consistently came later than scheduled does not in my definition go above and beyondSeveral attempts at changing the contact phone number so we could remedy the situation expeditiously does not fit my definition of above and beyondAnd finally the most glaring of all evidences of how low the initial level of customer service is from US air ducts was made very apparent when the third party this company hired to finish what they started had the job complete professionally and thoroughly in less that minutes, removing the previous texhnicians broken tools from the line along with substantial residual dryer lint,cleaning up after themselves and replacing the broken vent that was damaged from this company's technician Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:You have mentioned that * [redacted] was the one who signed your paper and that was not the signature of * [redacted] .Also, tenants do not have any decision on the job I asked you to do and you did not inform me before you did whatever additional job you did Whoever signed that paper I do not have anything to do with that person.When I was reading all the reviews on the website you are doing those things too to other people which is not right that's why they called you scammers and I think you are.Please stop harassing my tenants since they did not do anything wrong and as a Landlord you have to communicate with me not to them Sincerely,
Complaint: [redacted] I am rejecting this response because: the claims are by this businessThey never offered free lifetime filterThey said it cost Their technician camr by to replace the old filter with the new one from my own store bought The previous technician never replaced or advisedWe didnt use the heater for a month since it was a warm fallBy the time we turned it on we noticed all the dust shoved in the motor causing it to burn outWe had a separate contractor come out to assess and determine that these guys burned out our heater motorThe businesssent a technician out to do another sales pitch wanting more money from us without fixing the problem they caused Sincerely, [redacted] ***
Our response remains the sameMr [redacted] 's is now adding to his original complaint, never was there a time when I spoke with him did he state the dryer vent was missed on the phone His dryer-vent is a free cleaning done with accessibility to our technicianAgain, a FREE CLEANING, his invoice does not state that it is was done, therefore indicating that it was not accessible for the free serviceAgain, Mr [redacted] 's was not present for the cleaning either wayTherefore, if maybe he was home and present during the cleaning, this would all be a different storyMaybe he would have been able to see what Negative Air Pressure cleaning entails and could have witnessed what was doneWe tried to discount his cleaning, we have tried to explain what was doneWe have tried to come to an understandingThis issue was resolved the same day, no threat to collections was ever written or given, Mr [redacted] paid same day a discounted price then the original total to satisfy his misunderstandingOur response, again, remains the same and I truly believe that Mr [redacted] 's is not looking for resolution of any kind Thank you for reviewing the above response,Lauren M.AGM
Please review the above documentationThank you.I am sorry that Mrs [redacted] was unsatisfied with her experience on June 1, Mrs [redacted] had an appointment with us on Thursday June 29, Mrs [redacted] was offered a promotional cleaning for $ Ms [redacted] agreed to have our technician come out and gave us her information to receive the cleaningWith this promotion, there is a free furnace inspectionUpon, our technician’s inspections he did find that there was dust and debris in Mrs [redacted] furnace and ductsAt that time, our tech provided Mrs [redacted] an ESTIMATE sheet, please see attachmentThere you will find our tech’s handwriting for pricing and Mrs [redacted] signatures agreeing to additional work to be done in the amount of $478.12.I have provided the invoice for referencePlease be advised:The invoice shows two signatures, the first Acknowledgment of Terms which authorizes performance to the address referenced for service This also acknowledges the agreement to the terms and conditions set forth on the reverse side of the agreement with regard to these services or any additional services authorized by Customer at the time these services are performed Customer also agrees to pay in full the charges referenced above, including all applicable taxes, together with any charge for additional services authorized by Customer at the time the services are completed The second signature is verification that they have inspected the work performed and found it to be complete and to their satisfaction Mrs [redacted] has signed this agreement.We have been in contact with Mrs [redacted] numerous timesWe cannot accept that because her brother looked at reviews on yelp that are both good and badThat this justifies a stop checkMrs [redacted] signed her invoice and signed a check for the agreed amountIf she was feeling taken advantage, she could have refused payment at time of service and/or not agreed to have more work done at allUnfortunatly, by signing an invoice (as stated above) Ms [redacted] agreed she wanted the work done and has obligated herself to pay for those servicesWe tried to contact Mrs [redacted] days in a row as to why there was a stop check placed on her payment(A “bounce” would be insufficient funds, and no stop check fee would be assignedMs [redacted] stopped payment, please see attachment to back of invoice)Once we did not hear from her, I sent her a letter dated for August 1, There was no “stop check fee” if there would be a resolution on/or by August 18, Ms [redacted] called and stated she only agreed to pay the $for no valid reasonMs [redacted] Final Notice with a stop check fee was dated for August 21, There is now a stop check fee for $as stated on the back of her signed invoice Ms [redacted] now owes $and is scheduled to be sent to collections by September 15, if no payment is madeThank you for reviewing the above documentation and if you have any further questions please feel free to contact me directly.Thank you, Lauren MAGM***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: [redacted] I am rejecting this response because: THE BOTTOM LINE IS THAT THE SERVICE THAT WAS PERFORMED WAS TERRIBLE AND INCOMPLETE AND YOU CANT SAY HOW LONG THEY WERE HERE SINCE I ASSUME BY YOUR RESPONSE THAT YOU MUST BE IN WASHINGTON OR YOU ARE PRETENDING TO BE IN WASHINGTON BUT SINCE YOU ARE ANSWERING AS THE OWNER AND THE PEOPLE WHO CAME OUT HERE ARE REPRESENTING YOUR COMPANY THEN YOU ARE RESPONSIBLE FOR THE WORK THAT THEY DO ARE SUPPOSED TO DO I AM NOT ANYWAY SATISFIED WITH THE WORK OR LACK OF WORK THAT WAS DONE AND AS MOST RESPONSIBLE OWNERS WOULD DO THEY WOULD NOT WANT TO HAVE OR DEVELOP A REPUTATION AS A COMPANY THAT DOES NOT PERFORM WORK AS PROMISED OR AT BEST SHODDY WORKMANSHIP SOME SO CALLED COMPANIES DON'T CARE ABOUT REPUTATION THEY ONLY CARE ABOUT RIPPING OFF AS MANY PEOPLE AS THEY CAN UNTIL THE AUTHORITIES CATCH UP TO THEM BUT WHATS FASTER IS JUST WORD OF MOUTH ABOUT HOW LOUSY A JOB THEY DO OR DON'T PERFORM LIKE THEY CLAIM I WANT MY MONEY BACK WHAT WAS DONE WAS TERRIBLE AND AS A BUSINESS YOU SHOULD SAY MR[redacted] I AM SORRY THAT THE WORK THAT WAS DONE WAS UNSATISFACTORY AND WE WILL REFUND YOUR MONEY BECAUSE WE DON'T WANT TO BE KNOWN AS COMPANY WITH THAT KIND OF REPUTATION AND THAT WE WILL PROBABLY HAVE TO GIVE OUR WORKERS MORE AND BETTER TRAINING SO THAT THE WORK THEY PERFORM UNDER YOUR COMPANY NAME IS NOT DONE POORLY AND IMPACT YOUR REPUTATION AS A COMPANY Sincerely, [redacted] ***
I am sorry to hear that Mr [redacted] was unsatisfied with his experience on May 2, Mr [redacted] did contact our office for service on April 24, 2017, to make an appointment for a coupon he had found online for a $cleaningWith this promotion, there is a free furnace inspection, and free dryer vent cleaningwww.airductcleaning-saltlakecity.com, where you can view the add that we run for local technicians living in UtahWhat Mr [redacted] is conveniently forgetting to mention is, upon our technician’s arrival, Eddie the technician was met with a vacant homeIt is against company policy to service vacant homes, just for this type of scenarioOur technician Eddie contacted our General Manager and got approval that we could indeed even attempt to clean Mr [redacted] residence Our GM approved the cleaning, if Mr [redacted] agreed to remain available over the phone for any “issues” and to accept payment.Upon inspection, our technician Eddie found that there was indeed work that needed to be done additional to the basic negative air pressure cleaningYes, Eddie quoted additional cleaningMr [redacted] told our technician that he was under the impression that for $ we would be brushing and sanitizing every single duct, and demanded that we do just thatNo one in our office or online does the description state thisAgain, as Mr [redacted] pointed out, it does not state that on our company add that brushing and sanitizing will be done at allOur technician at time of service tried to explain this, that the basic cleaning was for negative air pressure cleaning and that this service was performedMr [redacted] after agreeing to pay, then refused, after work was done and completeNowhere was there a demand of $ by our technicianAgain, our technician QUOTED a price to get brushing and sanitizing done, for an additional $200.00, Mr [redacted] declined and in fact was the one demanding that we do these services at his residence for a total of $69.00, simply because that is what he expectedUnfortunately, Mr [redacted] misunderstood negative air pressure cleaning and was unwilling to listen to the technician for any explanationMr [redacted] and I spoke over the phone on May 2, after hearing of the complaint and the misunderstandingHe was offered a discount to resolve the issue, of $49.00, which Mr [redacted] agreed to payWe encourage all customers to research what type of cleaning will be performed; whether with air duct cleaning or any type of services performed in their homeHowever, never would we be describing any other cleaning than the negative air pressure cleaning for the coupon price, unless a customer is asking for quotes for additional servicesWe also encourage all customers to be forthcoming upon expectations of what services they are expecting to avoid such an issue Thank you in advance for again reviewing our documentation.Sincerely,Lauren M.AGM
May 25, Revdex.com Complaint [redacted] I am sorry to hear that [redacted] is unwilling to accept our offer for this issue, we have tried already to solve with her in our office I will keep this response simpleOn the blower motor, there are small balancing weights Sometimes these weights can get knocked out of placeThis may/may not take a while until the motor gets out of place(Furnaces are motor, not operating 24/7, therefore, the imbalance may not happen when our technician leaves the home)This is the shaking Ms [redacted] is referring to I apologize that when Ms [redacted] contacted Eddie on his personal cellular device, on a working day, he was not able to pass that information forwardHowever, our office is open from 7am-8pm Monday -Friday, 7am-5pm Saturday and 8am-5am SundayOur telephone number is on top of the invoice provided to MsWoods, whom yes, contacted our office the following day May 2, We sent our technician out the following day May 3, We then contacted and contracted out another company whom service Ms [redacted] residence (please see attached invoice) on May 6,Whom, as it is stated on their invoice 6069, rebalanced her motor, and did additional cleaning to the motor that was simply left over In short, to accommodate Ms [redacted] needs, we hired a contractor under warranty, to accommodate her needsEverything was taken care of and we paid forTherefore, there is nothing to deduct but the membership and filter (Please see attached bill sent on May 22, 2017)Again, we have already tried to resolve this issue in our office Ms [redacted] is unwilling to acceptThank you for your support in reviewing our response Sincerely, Lauren MAGM ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Ms [redacted] we will continue to pursue charges owed that your Tenants agreed to have doneI have attached a copy of the note that our accounting assistant took and the signed invoice under [redacted] When having the conversation day of serviceIn this hand-written note on June 24, it states, “wife of [redacted] got approval to do additional work of 575.00” Our technician would never do a job that he did not get a verbal and signed approval for, just for this reason.There has not been any complaint about the work done, your tenants agreed and signed and had work done for $and have unfortunately decided not to payTherefor they have now gone to collectionsI have responded as I have responded to you before: We apologize, for the back and forth, but as the letter stated to [redacted] on June 29, Payment is due and encourage him to send payment or at the very least discuss payment arrangements as soon as possibleThis account has been sent to our outside collection agency On August 14, Unfortunately, tenants can ask for services within the home they are renting when it comes to cleaningJust as, if they wanted to get carpets cleaned or have a house cleaner comeBy law, they are not required to get authorization for this, unless otherwise noted in their lease agreement (which is their responsibility not ours) We did not alter or adjust anything within the system we simply cleaned itYou, asked the Technicians to leave after the job was complete and that was why our accountant called to collect payment since your tenants knew what they were doing, in agreeing for more work and passing the payment to youUnfortunately, we do not play middle man, your tenants requested to have more work done, without your permission, regardless if you are the landlord or not, they are responsibleThe invoice shows two signatures, the first Acknowledgment of Terms which authorizes performance to the address referenced for service This also acknowledges the agreement to the terms and conditions set forth on the reverse side of the agreement with regard to these services or any additional services authorized by Customer at the time these services are performed Customer also agrees to pay in full the charges referenced above, including all applicable taxes, together with any charge for additional services authorized by Customer at the time the services are completed The second signature is verification that they have inspected the work performed and found it to be complete and to their satisfaction They have signed in both places You should rethink about who you rent your home to and the lease agreement that you have them signHowever, you are not responsible for this bill, [redacted] and his wife are, and they should know that
I am sorry to hear that Mr [redacted] was unsatisfied with his experience on March 22, Mr [redacted] did contact our office for service on March 21, 2017, to make an appointment for a coupon he had for a $cleaning of his air ductsWith this promotion, there is a free furnace inspection, and free dryer vent cleaningMr [redacted] at time of scheduling mentioned he had two dryer vents, we gave his one for free and one extra dryer vent for an additional $39.00.What Mr [redacted] is conveniently forgetting to mention is, we saw him on March 22, We received a phone call on April 22,a month later; that one of the two dryer vents were clogged and not functioning properlyI have provided a copy of the back of our invoice; where as it states under “Completion and Certificates” the owner has days to notify the company that something is not working properly and or functioning(Please see attachment)Needless to say, we still honored our customer satisfaction guarantee and called Mr [redacted] back, same day of complaint, on April ,We left him a voicemail to get him scheduled for as soon as possibleI have also provided a copy of our reception notes showing that we contacted Mr [redacted] an additional three times, leaving him voicemails to take care of the issue at hand (Please see attachment)It was not until April 27, 2017, that a very frustrated Mr [redacted] contacted our office requesting we fix his clogged dryer vent.On April 28, 2017, we sent our technician out to Mr***s home and attempt to unclog his ventUpon this appointment, our technician’s equipment got stuckWe scheduled Mr [redacted] again for May 3, At that time, we were still unable to get our brush out of his dryer ventI left Mr [redacted] a voicemail on May ,2017, to reschedule or refund Mr*** We did not hear back until May ,Mr [redacted] was not interested in a refund, and he was also not interested in our attempt to retrieve our brush, as our General Manager had suggested to our technicianWe have gone above and beyond to try to fix this issueWe were the ones whom contacted another company at our expenses to retrieve our brush and unclog Mr***s dryer ventI have attached another invoice showing we paid $99.00, to get this issue resolvedWe would be more than happy to issue Mr [redacted] a refund of $for the dyer vent being clogged and that we were unable to fix this problem for himAs far as the service, we would hope that customers would be able to understand that equipment can failThat we went above and beyond our Terms and Conditions to unclog Mr***s dryer vent the first time, unfortunately, we were not able to and our brush got stuckYes, we tried to fix this issue ourselves and set a technician multiple times to do so; and once unable, we paid an additional $to get this issue resolved to another company.We are willing to refund $Anything beyond that is not something we can justifyThank you in advance for again reviewing our documentation.Sincerely,Lauren M.AGM
We have acknowledge this issue with Ms [redacted] and have tried to send a Technician out to her home to inspect the issueUnfortunately, no we do not have a manager that can come out to inspectWith that said we have been trying to communicate with the customer with either reimbursement or sending a technician outWe have been in contact with Ms [redacted] via emailWe would like to speak to her directly involving reimbursementWe ask that Ms [redacted] give us a call as soon as possible to resolve this issue
We tried to contact Mr [redacted] by phone today to discuss this account with him He was not available We did respond to his email - see below - Good afternoon Mr [redacted] , I am sorry to hear that you were not satisfied with our service I wish you would have contacted our office and we could have sent a technician out to evaluate the job and redo the service We have cancelled your filter order and consider your account closed We will be responding to the Revdex.com to let them know as well Thank you, Lisa We have absorbed the cost of the cleaning and the sanitation he did receive, we also have cancelled the order of his air filter As you can see, we have resolved this account with our customer Please reflect this account as Resolved Thank you so much, Lisa
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I had US Air Ducts come out to my home based on the premise that they would clean my air ducts for $When I scheduled this service, they did not ask me how long it had been since my air ducts had been cleaned, and they gave me no indication whatsoever that the cost could be higher that $39.When they arrived, they told me that I needed much more workI initially rejected the offer, but Nathan persisted, going on and on about the air quality in my home and the efficiency of my HVAC systemHe offered a yearly service for years for a total cost of around $I told him that I don't want the yearly service because we will probably move before thatBut he insisted that the service would move with usI sometimes have difficulty resisting high-pressure salesmen, and after rejecting his offer several times I reluctantly gave in.After they left, I realized that I was the victim of a bait-and-switch scamHad I know that the cost would be even $200, I would not have had them come to my home in the first placeI recalled that sales made in the home are subject to a 3-day right of rescission, so I exercised that rightI believe that I could hold them to the original $price that they had given me on the phone, but I decided to be generous and offer to let them keep the $that has already been charged to American ExpressThat is very reasonable for to man-hours of workThey are welcome to pick up the UV filter that they installed if they want it back.I did some online research and found that duct cleaning is needed only in rare, extreme circumstances according the the EPAI am sure that I did not need it, but I decided to have it done anyway for $The idea of paying $or more for such a service is a ripoff, and that is why these guys resort to a bait-and-switch business model to get their foot in the door and pressure the customer.Their high-pressure bait-and-switch tactics should be stopped before they rip off more unsuspecting customers Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the offer to refund the $is satisfactory to me but disagree with the business' statement that they went above and beyond in customer serviceThat may be the case for their company but if their response is considered to be above and beyond that is an indication of how low the bar starts for themThe attempts to contact me that failed were due to the fact that I had called several times to ask them to change the phone number to my phone number instead of my mother-in-law's phone number that was on fileIt took several calls on my part to get them to finally change the number so that I was the one in contact with him to get the situation remedied While I admit the final resolution is acceptable how we got to this point is not I do not wish to pursue any further action but I do want the file noted that the customer service level of this company is in fact poor both from a technician standpoint and from a call center standpoint Sending a technician out time after time who clearly was not capable of doing the job and who consistently came later than scheduled does not in my definition go above and beyondSeveral attempts at changing the contact phone number so we could remedy the situation expeditiously does not fit my definition of above and beyondAnd finally the most glaring of all evidences of how low the initial level of customer service is from US air ducts was made very apparent when the third party this company hired to finish what they started had the job complete professionally and thoroughly in less that minutes, removing the previous texhnicians broken tools from the line along with substantial residual dryer lint,cleaning up after themselves and replacing the broken vent that was damaged from this company's technician Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:You have mentioned that * [redacted] was the one who signed your paper and that was not the signature of * [redacted] .Also, tenants do not have any decision on the job I asked you to do and you did not inform me before you did whatever additional job you did Whoever signed that paper I do not have anything to do with that person.When I was reading all the reviews on the website you are doing those things too to other people which is not right that's why they called you scammers and I think you are.Please stop harassing my tenants since they did not do anything wrong and as a Landlord you have to communicate with me not to them Sincerely,
We apologize, and I will look into this matterI will speak to our advertisers to clear any and all mistakes regarding this
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Complaint: [redacted] I am rejecting this response because: the claims are by this businessThey never offered free lifetime filterThey said it cost Their technician camr by to replace the old filter with the new one from my own store bought The previous technician never replaced or advisedWe didnt use the heater for a month since it was a warm fallBy the time we turned it on we noticed all the dust shoved in the motor causing it to burn outWe had a separate contractor come out to assess and determine that these guys burned out our heater motorThe businesssent a technician out to do another sales pitch wanting more money from us without fixing the problem they caused Sincerely, [redacted] ***